Artificial Intelligence (AI) Usage: Guidance for Candidates
We’re excited to use AI to help us work faster and smarter in our roles. However, whether you’re a candidate in the recruitment process or considering applying for a role at American Express, AI should only be used in the limited ways outlined below. We want to learn about your interest in joining Team Amex and get to know you and your skills with limited assistance from AI. Candidates are expected to use AI responsibly and in ways that are consistent with our company values. Any inappropriate use of AI during the recruitment process — including use that misrepresents your own work or abilities — may result in disqualification from further consideration.
Category |
Acceptable AI Usage |
Not Acceptable AI Usage |
Research |
It’s acceptable to use AI for research. Examples include conducting research to learn more about American Express, history of the company, lines of business, and salaries in the market for similar roles and years of experience |
N/A |
Resume Creation |
Enhance the formatting and structure of the resume |
Generate resume content that embellishes responsibilities and contributions without personal input |
Cover Letter Creation |
Improve an existing draft of a cover letter |
Write the entire cover letter without personal input |
Digital Devices (i.e. ‘Smart Glasses’ and Headphones) |
Support a medical need |
Use of Digital Devices to take photos or videos, or translate information to manipulate your interview answers |
All Interviews (Phone, Video, In Person) |
Practicing frequently asked interview questions and interview tips |
Using AI during a virtual or in-person interview to generate responses to interview questions or case studies |
Candidate Identity |
N/A |
AI usage to alter identify is never acceptable and cannot be used to misrepresent a candidate or create fake identifies |
Recruiter Interaction |
Remind you to follow up with recruiters or interviewers |
Having AI handle all interactions and correspondence without any personal engagement |
Note: American Express does not utilize the AI capabilities of its application management platform in making employment decisions.