American Express Careers Site

Benefits and amenities

We're committed to backing our colleagues with programs and benefits that support their holistic well-being at each stage of their career and life. The following incentives may be available to colleagues working in Kuala Lumpur.




  • Health Insurance
  • Free Confidential Counseling Services



  • Life Insurance
  • Parental Leave
  • Accident and Disability Insurance
  • Annual Leave

Onsite Amenities


  • Nursing Mother’s Rooms

All Company plans, programs, policies, practices and processes may be amended, changed or terminated by the Company at any time without prior notice to, or consent by, participants. This document does not constitute a contract of employment between the Company and any individual, or an obligation by the Company to maintain any particular benefit plan program, practice, policy or process. Some of the benefit offerings listed may have associated costs and/or eligibility requirements and may vary by market.

Our new hybrid work model


Throughout the pandemic, our top priority has been our colleagues’ health and safety. For now, #TeamAmex is working from home until it’s safe to return to office. We are regularly evaluating global conditions, and when we feel the time is right, we will implement a new hybrid model of working. 


In designing our future hybrid work model, our aim is to combine the best of both worlds – recapturing the enthusiasm, camaraderie, and relationship building of working together in person, while also retaining the flexibility and progress we have made together in this virtual world. Most colleagues will work in a hybrid scenario, meaning a mix of days in the office and at home - specific arrangements will depend on business needs, the role, and personal preferences.

We are proud to make our colleagues a priority

American Express has been recognized globally as an employer of choice. Here are some of our recent recognitions that make us most proud:

Bloomberg’s Gender-Equality Index

Since 2016

Human Rights Campaign’s Corporate Equality Index

Since 2004

Fortune World's Most Admired Companies

2021, Ranked #20

Forbes The World’s Most Valuable Brands

2020, Ranked #28

Working Mother 100 Best Companies


Employee Experience Awards for Best Remote Management Strategy

2021, Silver

Graduates Choice Award Malaysia for Most Preferred Graduate Employers to Work With

2021, Ranked #5 in Shared Services Category

Kincentric’s Best of the Best Employer in Malaysia

2020, Hall of Fame Winner

Contact Center Association of Malaysia, Best New Contact Centre


HR Excellence Awards


  • Most People Focused CEO, Gold
  • Excellence in Diversity and Inclusion, Silver

Great Place to Work certified in Malaysia



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