Transactions will be processed and, if applicable, orders will be shipped or sent via email (e.g., value documents) within 14 working days. Please allow up to 28 days for delivery of certain merchandise items. Estimated delivery times are shown on the order confirmation email. However, delivery dates cannot be guaranteed. We regret that delivery cannot be made to a PO box address and merchant assumes no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues or force majeure. For additional information, please refer to the product rules and restrictions.

Upon redemption, the Gift Card will be delivered by courier mail to the address provided by the customer

Fairmont Hotels & Resorts Gift Card may be used at at Fairmont locations worldwide

The Gift Card can be used for full or part payment as long as the value is not redeemed

Gift Cards cannot be redeemed for cash and must be used as payment at a Fairmont hotel or resort

Return Policy:
Unused products can be returned in accordance with the applicable terms and conditions in original packaging within 14 days of receipt. Products returned thereafter can no longer be considered for refund or exchange nor can points be refunded unless specified otherwise. In order to return your reward, please contact the merchant through the contact details displayed in your order confirmation notification to declare return and have your points or points and cash (only if applicable) refunded. In case of physically damaged products shipped via UPS, FedEx, or other courier services, you may refuse delivery. Any damage found after opening your packages and examining the merchandise should be reported to the relevant courier service and merchant within 48 hours after delivery in order to start the replacement or repair process. If you receive damaged merchandise, always keep the shipping cartons and documents until your claim has been acknowledged and settled. For additional information regarding product specific warranties and replacements please refer to the product rules and restrictions and merchant's general terms and conditions
Any personal data received through your online transaction will be kept confidential and may only be used to process and complete the required transaction.