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Financial Hardship
At American Express we pride ourselves on being able to support our Cardmembers and this service extends to Cardmembers who find themselves in financial difficulty. We understand that this can be a stressful time and we can provide guidance and support. It is important that if you are experiencing short or long term financial difficulties that you let us know as soon as possible.
If you are undergoing short or long term difficulties, please contact us using the details below and a member of our team will be able to assist you.
If you are undergoing bankruptcy or insolvency, please contact us using the details below and a member of our team will be able to assist you.
Write to us:
American Express International Currency Card
Dept 40601
John Street
Brighton
East Sussex
BN88 1NH
Telephone us:
Our team are available between 9am and 5pm, Monday to Friday.
Tel: +44 (0)1273 868 900
Free phone: 0800 032 7291 (UK only)
Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice:
Debt Action - Advice NI
If you live in Northern Ireland, visit advice-ni.net or phone +44 (0) 800 917 4607
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to adviceguide.org.uk
National Debtline
If you live in England, Wales or Scotland, visit nationaldebtline.co.uk or phone +44 (0) 808 808 4000
StepChange Debt Charity
For debt advice throughout the UK , visit stepchange.org or phone 0800 138 1111 (UK only)
Advice UK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit adviceuk.org.uk or phone +44 (0) 300 777 0107
Christians Against Poverty (CAP)
For free debt advice in your home, check postcode coverage at capuk.org then call 0800 328 0006 (UK only)
Civil Legal Advice
You may get legal aid if your home is at risk. Check at gov.uk/civil-legal-advice or phone +44 (0) 345 345 4345
Financial Ombudsman Service
If you have a complaint that you can't resolve with your lender, the Financial Ombudsman Service may be able to help. Visit financial-ombudsman.org.uk or phone +44 (0) 300 123 9123. Please note calls to this number cost no more than calls to 01 and 02 numbers. If calling from outside the UK, call +44 (0) 20 7964 0500. Or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Alternatively email: complaint.info@financial-ombudsman.org.uk
Bereavement Support
We recognise that this can be a difficult time and we are here to provide you with a supportive, timely and professional service on questions you might have.
Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps.
We will require you to send and complete the following documentation:
These documents are required so that we can manage the account and pass any details onto our probate solicitors if appropriate. The documents should be sent to us at the following address:
American Express International Currency Card
1 John Street
Brighton
East Sussex
BN88 1NH
Once we have received the required documents then we will make arrangements to close the account.It is possible that letters or statements for the deceased customer may continue to be received while the closure of the account is being arranged. We apologise in advance for any mail that is received.
Once we have received notification of bereavement, the main Cards and any associated cards will be closed; this includes any Supplementary Cards.
If you are a Supplementary Cardmember and would like to have your own American Express Card then you can apply for a Card online.
Should you have any questions, our team are available between 9am and 5pm, Monday to Friday.
Tel: +44 (0)1273 868 900
Vulnerable Customers
We recognise that there are circumstances that may affect the way you manage your account, and at American Express we want to be able to provide the necessary support to be able to assist you in a timely and professional manner.Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps including important contact details.
If you have been diagnosed with mental health or another medical condition which affects your ability to pay or manage your account, then please contact us using the details below and a member of our team will be able to assist you.
Write to us:
American Express International Currency Card
Dept 40601
John Street
Brighton
East Sussex,
BN88 1NH
Telephone us:
Our team are available between 9am and 5pm, Monday to Friday.
Tel: +44 (0)1273 868 900
Free phone: + 44 (0) 800 032 7291
Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice.
Debt Action - Advice NI
If you live in Northern Ireland, visit debtaction-ni.net or phone +44 (0) 800 917 4607
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to adviceguide.org.uk
National Debtline
If you live in England, Wales or Scotland, visit nationaldebtline.co.uk or phone +44 (0) 808 808 4000.
StepChange Debt Charity
For debt advice throughout the UK , visit stepchange.org or phone +44 (0) 800 138 1111.
Advice UK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit adviceuk.org.uk or phone + 44 (0) 300 777 0107.
Christians Against Poverty (CAP)
For free debt advice in your home, check post code coverage at capuk.org then call +44 (0) 800 328 0006.
Civil Legal Advice
You may get legal aid if your home is at risk. Check at gov.uk/civil-legal-advice or phone +44 (0) 345 345 4345.
Financial Ombudsman Service
If you have a complaint that you can't resolve with your lender, the Financial Ombudsman Service may be able to help. Visit financial-ombudsman.org.uk or phone +44 (0) 300 123 9123. Please note calls to this number cost no more than calls to 01 and 02 numbers. If calling from outside the UK, call +44 (0) 20 7964 0500. Or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Alternatively email: complaint.info@financial-ombudsman.org.uk