Changes and cancellations
To change or cancel your booking, please contact us.
There will be no refund of Membership Rewards points if used as form of payment.
Refunds can take up to eight weeks to process. We will advise you of any extra charges or fees that will apply to your refund. Refund payments will be made to the original form of payment excluding Membership Rewards Points.
Any charges incurred by changing your booking will be charged to the same Card used to pay for the original booking.
Please contact American Express using the telephone number provided in your booking confirmation email.
You cannot add travelers to your existing reservation so you will need to make a new booking for the additional travelers. For new booking, best available rate will apply.
Making a booking
If you are experiencing problems completing a booking on the American Express Travel website, please try again after clearing your cookies or try an alternative web browser. If the problem persists please contact us.
We will confirm your booking with an itinerary confirmation email. If you do not receive this within 24 hours of making your reservation please contact us.
Once your booking is complete, American Express Travel Online will send an e-mail to confirm your booking. It may take up to 30 minutes to receive it.
If you do not receive your booking confirmation email within 24 hours of making your reservation, please contact us.
On American Express Travel Online you can book flights, accommodation, car rental and Things to Do.
Yes, Cardmembers making a reservation for a third party are required to log into their American Express online account before making the reservation.
No, you can still make a booking without being registered with an American Express online account. However if you wish to use Membership Rewards Points of your card, you need to register an online account.
No, unfortunately we do not offer price match.
Our site automatically sorts results by the best available option based on your search criteria. If you are a Centurion or The Platinum Card Member searching for a Hotel, the site will show the Fine Hotels + Resorts and The Hotel Collection properties first.
There are no credit card fees incurred by using your American Express Card to purchase travel products. American Express does not charge a service fee for making a reservation.
My itinerary
Please go to the Travel homepage and click on the "My Bookings" tab. You can print your itinerary from there.
Travel resources
Useful Information
Travel support
Featuring reviews from
All travel services indicated in this website are provided by American Express TLS HK Limited. Travel Agent License no. 353929