We recognise that this can be a difficult time and we are here to provide you with a supportive, timely and professional service on questions you might have.

Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps. 

Letting us know

We will require you to send and complete the following documentation:

  1. A photocopy of the Death Certificate
  2. A letter from a Solicitor confirming who the Executor of the Estate is

These documents are required so that we can manage the account and pass any details onto our probate solicitors if appropriate. The documents should be sent to us at the following address:

American Express International Currency Card
1 John Street
East Sussex
BN88 1NH

Once we have received the required documents then we will make arrangements to close the account.It is possible that letters or statements for the deceased customer may continue to be received while the closure of the account is being arranged. We apologise in advance for any mail that is received.

Use of Supplementary or additional cards

Once we have received notification of bereavement, the main Cards and any associated cards will be closed; this includes any Supplementary Cards.

If you are a Supplementary Cardmember and would like to have your own American Express Card then you can apply for a Card online.

Should you have any questions, our team are available between 9am and 5pm, Monday to Friday.

Tel: +44 (0)1273 868 900