Complaints about us

If you have a complaint about your Account or the service you have received, please contact us by writing to us at our address which is currently:

ICC Complaints Department
1 John Street
BN88 1NH
United Kingdom

Or call us on +44 (0) 1273 868 900 / 0800 0327 291 (UK only), or the number on the back of your Card. Find out more how we handle our complaints.

If you are unable to resolve your complaint with us and have received a final response from us confirming this and you are not a business customer, you have a right to refer it to the Financial Ombudsman Service.

Visit or phone +44 (0) 300 123 9123. Please note calls to this number cost no more than calls to 01 and 02 numbers. If calling from outside the UK, call +44 (0) 20 7964 0500. Or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Alternatively email: