Vulnerable customers


We recognise that there are circumstances that may affect the way you manage your account, and at American Express we want to be able to provide the necessary support to be able to assist you in a timely and professional manner.Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps including important contact details. 

Mental health and medical conditions

If you have been diagnosed with mental health or another medical condition which affects your ability to pay or manage your account, then please contact us using the details below and a member of our team will be able to assist you.

Write to us:

American Express

International Currency Card

Dept 4060

1 John Street


East Sussex, BN88 1NH


Telephone us:

Our team are available between 9am and 5pm, Monday to Friday.

Tel: +44 (0)1273 868 900

Free phone: + 44 (0) 800 032 7291


Useful Links 

Money Advice Service

For free, unbiased and easy-to-access money tools, information and advice,

Debt Action - Advice NI

If you live in Northern Ireland, visit or phone +44 (0) 800 917 4607

Citizens Advice

For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to

National Debtline

If you live in England, Wales or Scotland, visit or phone +44 (0) 808 808 4000.

StepChange Debt Charity

For debt advice throughout the UK , visit or phone +44 (0) 800 138 1111.


Advice UK

Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit or phone + 44 (0) 300 777 0107.


Christians Against Poverty (CAP)

For free debt advice in your home, check post code coverage at then call +44 (0) 800 328 0006.


Civil Legal Advice

You may get legal aid if your home is at risk. Check at or phone +44 (0) 345 345 4345.


Financial Ombudsman Service

If you have a complaint that you can't resolve with your lender, the Financial Ombudsman Service may be able to help. Visit or phone +44 (0) 300 123 9123. Please note calls to this number cost no more than calls to 01 and 02 numbers. If calling from outside the UK, call +44 (0) 20 7964 0500. Or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Alternatively email: