Identification

Our communication is sent via an automated process. If you receive the communication by letter, it can take longer for it to reach you because our correspondence is sent from abroad. Unfortunately, during the pandemic it has been the case that the post takes longer than normal to arrive and it can be 1 to 2 weeks before you receive it.

We ask you to complete the identification process within 3 weeks.

If we have an email address for the Cardmember of the extra Card, an email will normally be sent to the Cardmember of the extra Card within a few days of your receiving the letter. This email will contain the personal reference number and a direct link to the identification process.

If we do not have a (valid) email address for them, we will send the request by letter to the address of the Cardmember of the extra Card. It can 1 to 2 weeks before the Cardmember of the extra Card receives the letter, since this letter will be sent from abroad. Unfortunately, during the pandemic it has been the case that the post takes longer than normal to arrive.

To prevent this from happening, the Cardmember of the extra Card can provide American Express their email address through the Amex NL App, or by logging in to their account on americanexpress.nl/contactgegevens.

You will be asked to confirm your identity for each Card in your name. You will be given a unique reference number for each Card. If your Cards are linked to each other, you will automatically receive a message during the identification process that you only need to complete the process once. You will be able to see which other reference numbers we are linking the details to. After you have successfully completed the identification process you will receive a conformation for each Card, or we will ask you for additional details if needed.

If you do not automatically receive this message during the identification process, your Cards are not linked to each other and you will have to complete the process for each Card using the unique reference number.

• American Express has a legal obligation to identify all cardholders and verify information.
• Also, the information American Express has available about existing cardholders should be checked regularly.
• This legal obligation to identify cardholders is based on the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), chapter 1 (definition of a customer) and chapter 5 (retention of supporting documents) in combination with DNB guidelines on money laundering and financing of terrorism and sanctions law (SW).

If you have received an email or letter from us, this means that we do not yet have all the mandatory documentation from you that is required of us by the stricter regulations. We must be able to demonstrate this documentation when requested by the supervisor.

The documents are stored in the secure environment of American Express. We use advanced technology and well-defined procedures to ensure that your information is processed promptly, accurately, completely and securely.

We only use your personal data in accordance with the rules of conduct laid down in the General Data Protection Regulation (GDPR).

We only provide information to official bodies when there is a legal basis for this.

For more information, please refer to our Privacy Statement →

We keep the copies of the identity documents for as long as necessary or required by applicable law.

American Express works with Signicat. Signicat uses iDIN and Onfido to verify your identity in a secure environment. All your personal information will be deleted from Signicat's servers after identification.

American Express has a legal obligation to identify and verify all cardholders. Also, the information American Express has available about existing cardholders should be checked regularly.

You can identify yourself with a European passport or Identity card (issued in an EU or EEA country). The proof of identity must still be valid for at least one month at the time of submission.

Note: a driver's license is not a valid proof of identity.

Your social security number (BSN) is automatically protected from your ID document before it is sent to American Express.

If your bank is not listed or you have a foreign bank account, you can skip this step. You will automatically receive a message from us, within max. 15 working days, with the request to upload a proof of your private address instead.

iDIN is an initiative of the Dutch banks. A fast, secure and easy way for online identification via the secure and trusted login method of your own bank. With iDIN, certain information is confirmed that is already known to your bank, such as your name, address and date of birth.

Onfido is a reliable service provider that makes it possible to upload ID documents (such as passport or identity card) from a computer or mobile phone in a secure environment for identification.

You are main Cardmember:
If you do not respond to our request, we may unfortunately have to block your account. This means that all your (extra) Cards will be suspended from further expenditure until you have confirmed your identity. If we don't receive the requested information from you, your Account will eventually be cancelled, as we have to comply with the law. Of course we would like to prevent this.

You are Cardmember of the extra Card:
If you do not respond to our request, we may unfortunately have to suspend your Card. This means that your Card will be suspended from further expenditure until you have confirmed your identity. If we don't receive the requested information from you, your Card will eventually be cancelled, as we have to comply with the law. Of course we would like to prevent this.

Do you need help with the process?
Contact our Customer Service. The team can be reached every business day from 8 am to 8 pm at the telephone number on the back of your Card.

You are main Cardmember:
Your Account has been suspended. This means that all your (extra) Cards are suspended. To reactivate your Account, you must complete the identification process. After you have received confirmation from us (within 15 business days) that your documentation has been approved, your Account - including all your Cards - will be reactivated automatically within a week.

You are Cardmember of the extra Card:
Your Card has been suspended. To reactivate your Card, you must complete the identification process. After you have received confirmation from us (within 15 business days) that your documentation has been approved, your Card will be reactivated automatically within a week.

For more information, please contact the American Express member service. This is available every working day from 08:00 to 20:00 via the telephone number on the back of your card.