If your American Express Card offers an annual Travel Credit, log in at americanexpress.co.nz/travel. Eligible Card Members will see the Travel Credit. Select your
itinerary and go to check-out page. Click ‘Use Travel Credit’ on the payment page. For more information on How to use your Complimentary Travel Credit visit the
No. If your booking is less than the value of your Travel Credit, you will not be able to use your Travel Credit benefit.
Please login to your Account in order to check the expiry date for your Travel Credit.
Eligible Card Members will see the Travel Credit, hover your mouse over the Travel Credit to view the expiry date and terms and conditions.
No, there is no additional fee to redeem points for travel booked on American Express Travel Online.
If your booking is cancelled, and your Travel Credit has already been used and associated statement credit applied to your account, you will forfeit your annual Travel Credit benefit and American Express may reverse the statement credits issued. If you cancel your Card, change your rewards program or Card type, you will no longer be eligible for the Travel Credit.
Follow these steps to apply your Travel Credit as a payment option:
- Step 1: Ensure you are logged in.
- Step 2: Ensure you are selecting the products eligible for payment with Travel Credit.
- Step 3: If you still cannot see your Travel Credit contact the number on the back of your Card.
No, you can only use one Travel Credit per booking.
Yes, you can use your Travel Credit to book travel for others provided the tickets are not for resale, promotional or commercial use.
It will show on the American Express Travel website at check-out.
Yes, the option to pay with Membership Rewards will be available at the check-out page. Available only for pre-paid products.
No, it is not possible to combine points from different accounts. But you can transfer your points between Cards to have all your points in the same account before booking travel on our site.
It is not possible to combine points from different accounts because Membership Rewards is a personal benefit.
Yes, you can use points to book travel for others provided the tickets are not for resale, promotional or commercial use.
The option to pay with Membership Rewards points is available on the check-out page but only for pre-paid products.
Follow these steps to apply your points as a payment option:
- Step 1: Ensure you are logged in.
- Step 2: Ensure you are selecting the products eligible for payment with Membership Reward points (pre-paid only)
- Step 3: If you still cannot see your points contact the number on the back of your Card.
Don't worry. You may combine your Membership Rewards points and payment on your American Express Card.
No, there is no additional fee to redeem points for travel booked on American Express Travel Online.
No, you do not have to travel with them.
When you choose to use Membership Rewards points at checkout, the full transaction amount will still be charged to your Card Account. Following the transaction, you will receive a credit to your Card Account within 3 business days, equivalent to the value of the Membership Rewards points used. Depending on when your next Card statement is due, the credit may not appear until your next statement period. You are still responsible for payment of the amount due on your Card Account by the due date.
To find out more visit FAQs here.
Membership Rewards points will be reinstated. You will see a credit and matching debit for the point value / credit on your American Express Card Account.
Any bonus points will be added to your Account within five working days of making the transaction, but can take up to 10 weeks.
Yes, you can use your points to pay for additional charges such as airline surcharges, taxes and insurance.
Card Member Benefits
Eligible Card Members can book online with the Fine Hotels + Resorts program and The Hotel Collection.
No, there is no additional fee to redeem points for travel booked on American Express Travel Online.
Yes. Card Members enrolled in the American Express Membership Rewards program earn their standard earn rate for every full $1 spent on flights, prepaid hotels and car hire on travel.americanexpress.co.nz.
Fine Hotels + Resorts and The Hotel Collection
The eligible Card Member can make a booking on the dedicated site, American Express Travel website or via the Platinum and Centurion travel service.
Go to Fine Hotels + Resorts Program page.
Eligible Card Members can make bookings on the dedicated page or the American Express Travel website.
Go to The Hotel Collection page.
Your Fine Hotels + Resorts hotel reservation must be paid at the hotel on check-out.
Friends and family can enjoy benefits of this program if the Card Member travels too.
An eligible Card Member must be logged in in order to see the prices.
Eligible Card Members may book up to three rooms under the Fine Hotels + Resorts program or the Hotel Collection program per stay. Back-to-back stays within a 24-hour period at the same property are considered one stay.
No - your credit will be deducted from the final bill when you check-out.
Eligible charges exclude taxes, gratuities, fees and cost of the room. Some hotels may have additional exclusions (including without limitation purchases within the hotels that are unaffiliated and/or owned by third parties). Please check with hotel front desk for details.
The credit must be used on the initial stay and cannot be carried over to another stay. It is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival.
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Travel services provided by American Express International (NZ), Inc. Incorporated with limited liability in Delaware, USA. Licensed Travel Agent, Jarden House, 21 Queen Street, Auckland 1010 TAANZ Licence No. 3282, IATA Licence No. 24 3 44725