Terms and Conditions

American Express reserves the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. American Express is not liable in any way if any increase occurs. All prices are subject to availability and can be withdrawn or varied without notice.

(a) Airfares: All taxes and charges required to be paid to purchase the ticket have been included in the total price. However, there may be other charges or taxes payable at the destination which you will be required to pay in local currency. (b) Airlines and Other Travel Services:
i) Items included in the prices or rates of the products are specified in each section. Prices do not include: meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, airport transfer fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance, excess or other insurance waivers or other items not specified or expressly included in your Online Travel Booking.
ii) Travel service suppliers may require an imprint of credit card details, pre-authorisation or other form of bond prior to your use of the travel related service.

The services sold through American Express are subject to availability and can be withdrawn without notice. Access to this website and any website normally linked to this website is not guaranteed and is subject to availability of communication links and access rights. American Express reserves the right to deny password login on this website to any person or password holder.

Acknowledgment of your Online Travel Booking will be made via email and will include your Online Travel Booking reference ("Booking Reference"). Please check your email regularly to ensure prompt receipt of any relevant communications. The fares shown on this website can be purchased only in conjunction with the website. American Express does not accept any responsibility for any loss incurred as a result of any failure of email delivery (irrespective of the reason for such failure).

It is essential that you enter details of each traveller correctly and according to passport or other travel identification. Some suppliers will deny carriage if the traveller's name varies and your booking may be cancelled automatically if the traveller's name is amended. American Express accept no responsibility for any loss or damage arising from incorrect entry of traveller's name and any inability to travel as a result of carrier's policies. Each individual airline has their own policy regarding name changes and applicable fees.

American Express does not charge additional fees in the event of a flight booking amendment or cancellation. Any applicable refunds will be credited to your American Express Card. Refunds can take up to eight weeks to process. No Membership Rewards points or Travel Credit will be refunded. No cash refunds will be given. We may, in our absolute discretion, nominate another refund method and notify this to you.

However, note that the Terms and conditions of some airlines, hotels, Car hire, tour operators and other travel suppliers may involve substantial cancellation or amendment fees, and in some instances there may be no refunds whatsoever on cancelled travel related services should you need to amend or cancel your travel plans.

Refer above to Section 8 Supplier's Conditions and Section 10 Special Conditions for Other Travel Services.

American Express does not permit fictitious or duplicate reservations. If American Express establishes or has reason to suspect that an individual user has submitted and confirmed multiple identical bookings, we reserve the right to cancel one or all of the reservations immediately and without reference to the customer.

Photographs and illustrations and other promotional material are for promotional purposes only. They do not represent any benefit that will be included in any arrangements made by you.

It is up to the traveller to determine whether they need travel insurance or to assess the adequacy of any existing insurance(s). You may wish to obtain professional advice from your insurance company or insurance broker.

Unless specified otherwise, all rates and prices are quoted in New Zealand dollars.

In the unlikely event American Express is unable to meet your requirements through our normal booking process; we will let you know within 48 hours. If you wish us to continue with the Online Travel Booking, any additional costs as notified to you, such as telephone and other communication expenses, courier charges, any associated bank costs for urgent remittance of funds, etc. will be payable by you, the customer.

All prices quoted for travel wholly within New Zealand include New Zealand GST.

31.1 Payment for Online Travel Bookings may ONLY be made using an American Express Card. Option to pay with Membership Rewards points will be available for eligible Card Members at the check-out page. Available only for pre-paid products where the name on the American Express Card used for the payment of any Online Travel Booking transaction does not correspond to the name of one of the passengers for which the booking is made, the American Express Card Member ("Card Member") must complete an ‘Authorisation to Charge' form and return it to American Express. Full payment is required at the time of making the Online Travel Booking.

 31.2 Eligible Card Members receive one Travel Credit each anniversary year. Additional or Supplementary Card Members do not receive a Travel Credit. You
may use the Travel Credit for one travel booking each anniversary year on flights, hotels, and car hire online at americanexpress.com.au/travel. Cruises and selected other bookings as notified from time to time are excluded. Your booking will be charged in full to your eligible Card and American Express will then credit the value of the Travel Credit to your Card Account within 3 business days but may take up to 30 days. Your Travel Credit will expire if you do not use it during the relevant anniversary year. The travel booking must charge the value of the Travel Credit (or more) to the eligible Primary Card for the Travel Credit to be redeemed. You may only use one Travel Credit per booking, even if you hold multiple American Express® Cards with a travel credit benefit. You will not be able to use your Travel Credit if your account is overdue or if you have not paid your annual fee (or the minimum payment due after your annual fee was charged).
If your booking is cancelled, and your Travel Credit has already been used and associated statement credit applied to your account, you will forfeit your annual Travel Credit benefit and American Express may reverse the statement credits issued. The Travel Credit must be used in good faith and cannot be sold or otherwise transferred for value. The Travel Credit may be forfeited if we reasonably determine that you are seeking payment, compensation

or other value for your Travel Credit.

31.3 Fine Hotels and Resort Programme
Bookings made under the American Express Fine Hotels and Resort Programme are confirmed online and payable at the time of departure from the hotel property. Charges made in foreign currencies will be subject to additional foreign currency conversion and commission. You have the option to Pay Now during the booking process or pay the hotel directly upon check-out. Please note the option to Pay Now is not available for all rooms at all hotels.

31.4 Points for Travel
When redeeming Points For Travel for Online Travel Bookings, a single amount will be debited from the Card Member's Membership Rewards account per booking. The Card Member can keep track of the Membership Rewards points debited by checking the Membership Rewards section in Online Services.

31.5 Additional terms for Points for Travel and Points + Pay:

(a) Redemptions using Membership Rewards points are subject to the Terms and Conditions of the Membership Rewards programme.
(b) Points for Travel and Points + Pay payment options may not be available for Online Travel Bookings with some travel service suppliers.
(c) A minimum limit of 1000 Membership Rewards Points per transaction applies for Card Members paying for an Online Travel Booking using Membership Rewards points.
(d) American Express Card Members may redeem Membership Rewards points for by any person, provided the Card Member's American Express Card account and all other accounts with us are kept in good standing and are not overdue.
(e) Membership Rewards points redeemed for Online Travel Bookings will, subject to these Terms and Conditions and any supplier terms and conditions, entitle you and any other persons named in your online booking, to pre-paid travel in accordance with your Online Travel Booking.
(f) The number of Membership Rewards points required for any particular itinerary is determined by us, as notified to you at the time of making and confirming your Online Travel Booking. Such values may change from time to time, without any additional notice to you.
(g) Once Membership Rewards points are redeemed for travel, they may not be converted back to Membership Rewards points and the booking is non-transferable and non-refundable.
(h) Membership Rewards points cannot be redeemed via this Online Travel Booking tool for cash (including foreign currency) or traveller's cheques, or for travel for resale or promotional purposes.
(i) If redeeming with Points + Pay, Travel Credit + Pay, Travel Credit + Points + Pay, your booking will be charged in full to your eligible Card and American Express will then credit the value of the Travel Credit or Points to your Card Account within 3 business days but may take up to 30 days.
(j) When using a Travel Credit with Membership Rewards points to pay for a booking, the total value of the Travel Credit combined with the Membership Rewards points cannot exceed the total cost of the booking.

(k) Upon redeeming a Membership Rewards Points for Travel or Points + Pay for Online Travel Bookings, you agree to release American Express and its

subsidiaries and affiliates from any and all liability in respect of the redemption or use of the Membership Rewards points.

You acknowledge that American Express may receive commissions from travel service suppliers Online Travel Bookings made through this website.

Any dispute concerning services received with respect to any Online Travel Booking shall be settled between you and the merchant and/or travel services supplier. American Express bears no responsibility for resolving such disputes, or for the dispute itself.

American Express reserves the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the various areas of the website and to inform advertisers and or suppliers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. Such analysis and any associated data from these analyses used by American Express or provided to third parties will be in aggregated form only. American Express will not provide any individual or personally identifiable information.

Authority to American Express International, Inc. under the Privacy Act 1993 ("Privacy Act"): To provide you with online travel services, American Express International, Inc. needs to: collect personal information about you, and obtain your agreement in relation to handling this personal information. If you do not provide the information requested or give your agreement below, American Express International, Inc. may not be able to provide you with the online travel service. The American Express Privacy Policy Statement sets out policies on management of personal information. In accordance with the Privacy Act, you can access personal information about you held by American Express International, Inc., and advise if you think it is inaccurate, incomplete or out-of-date. To arrange access to personal information about you, request a copy of the American Express Privacy Policy Statement or to enquire generally about privacy matters, write to - The Privacy Officer, American Express International (NZ) Inc., PO Box 4005, Auckland, New Zealand.
In this section 'personal information' means information about you, including your financial circumstances and the use of the Online Travel Booking service. You agree that, subject to the Privacy Act, American Express and its agents may do the following:
- Exchange personal information with airlines, hotels, and any other suppliers providing travel related services on this website ("Suppliers") including airlines, computer reservation systems (CRS), hotels, car hire companies, tour companies, travel insurance companies and other travel related service providers, in booking and selling transport, accommodation and other travel related services.
- Use your personal information for marketing purposes. This includes putting your name and contact details on marketing lists for the purpose of offering you goods or services of an American Express company or of any third party, by mail, e-mail or telephone or having our related companies do so directly. You understand that American Express will remove your name from such lists if you ask us to. You understand that you can call 0800 222 332 if you want to remove your name from our marketing lists. Transfer personal information confidentially to American Express' related companies and other organisations which issue or service American Express, subject to appropriate conditions of confidentiality. This includes transferring personal information to the United States or other countries for data processing and servicing.
- Monitor and record your telephone conversations with American Express from time to time in order to train our staff and control our service quality.

You also agree that where you have provided American Express with information about another individual, you will make sure that such individual is aware of:
- your supplying that individual's information to American Express and the purposes for which that information has been collected;
- their ability to access that information in accordance with the Privacy Act (and to advise American Express if they think the information is inaccurate, incomplete or out-of-date); and
- the contact details of the American Express Privacy Officer as noted above.

The Transportation Security Administration ("TSA") requires American Express to collect information from you for purposes of watch list matching, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information provided by you with law enforcement or intelligence agencies or others under its published system of records notice. For more information on TSA Privacy policies or to view the system of records notice and the privacy impact assessment, please see TSA's web site at www.tsa.gov.

In addition to the information collected by us when you browse the Online Travel Booking Site, as noted in our Privacy Statement , the Site permits third party advertising cookies to be served to your computer for the purpose of serving interest-based advertising. These cookies are used by our third party advertising providers (such as DoubleClick) to track your browsing activity across the Online Travel Booking Site as well as across other websites that have partnered with those advertising providers. They use this information to display ads on the Online Travel Booking Site and those other websites that they believe to be more relevant to your specific interests and therefore more useful to you. You have the right to choose whether or not to accept cookies.

You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of the Online Travel Booking Site. The "help" portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether

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