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TIP: A template payment must be for the same amount and to the same payee each time.

Creating a Template

To create a template, go to Create & Manage Payments > Manage Templates and choose Create Template from the top tab, then:

  • 1Enter your chosen Template Name.

  • 2Choose Outgoing Telegraphic Transfer or Outgoing Draft from the Product drop-down menu.

  • 3Select the currency you want to send to your beneficiary from the Currency drop-down menu.

  • 4Choose the Settlement Method from the drop-down menu, and select the appropriate account number.

  • 5Enter the Payment Amount and Payee Currency.

TIP: Should you wish to add a note, Payment Notes to Payee will be sent with the payment instruction and are viewable by your payee.

  • 6Once you have entered all the mandatory information, click Create Template. You’ll see a green success message confirming your action and advising you of the new Template ID.

  • 7When creating a payment using a new template, simply select the Template Payment tab under Create a Spot Payment and search for the template you require by Template ID or Template Name. All stored information will then be displayed on screen.

Viewing/Modifying Templates

If you wish to view/modify an existing template, ensure that you click View/Modify Template from the top tab, then:

  • 1Enter search criteria such as Template ID, Template Name, Product or Currency. Then click Search.

  • 2The existing templates on your account are then displayed.

  • 3 To view or modify the details of any template, click on the appropriate Template ID.

TIP: Should you wish to add a note, Payment Notes to Payee will be sent with the payment instruction and are viewable by your payee.

  • 4Once you have made any changes, ensure that all mandatory fields are complete and click Save in the lower right of the page. You’ll see a green message indicating that your changes were made successfully.

Related Tutorials

Contact us

Existing members

Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.

New members

New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.

Make International Payments

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Terms and Conditions

1. We will make all reasonable efforts to ensure prompt delivery of your FX International Payments (FXIP) Order, however please note transfer times may vary. These Transfer Times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before 3.00pm Singapore time. FXIP Orders received outside these times will be treated as having been received on the following Business Day. For maximum transfer/execution times please see FXIP Terms and Conditions.

2. Fees for same currency payments vary. SGD to SGD payments incur a fee of S$20.00 plus 0.1% commission of SGD transaction value (minimum of SGD 30, up to a maximum of SGD 100). USD to USD payments incur a fee of USD$12.00 plus 0.1% commission of USD transaction value (minimum of USD 22, up to a maximum of USD 132). Please call us on 1800 507 7688 to discuss other same currency payment fees.

The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of International Payments in relation to your individual requirements.

For further information, please refer to the relevant Terms and Conditions

FX International Payments are arranged through American Express International Inc., (UEN S68FC1878J) Incorporated with Limited Liability in the State of Delaware, U.S.A. with a place of business at 10 Marina Boulevard #15-00 Marina Bay Financial Centre, Singapore 018983.

Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.

© 2017 American Express Company. All rights reserved.

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Copyright © 2019 American Express Company. Users of this site agree to be bound by American Express Web Site Rules and Regulations. American Express International, Inc.(UEN S68FC1878J), Incorporated with limited liability in the state of Delaware, USA with a place of business at 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore 018983.