Ways to contact American Express
Check Our FAQs
Visit our FAQs page to see if there is a quick answer to your query.
Start Live Chat
To chat with a Customer Care Professional, please click the Chat icon (you must be logged into your Account).
We’re available 24/7
Call Us
Select the product you have below to help solve your query, or call the number on the back of your Card
We're available 24/7
What can we help you with today?
Personal Cards – Contact Details
Business Cards – Contact Details
Corporate Cards – Contact Details
Overseas: +44 (0)1273 675 533
Operating hours: Monday – Friday 8am – 6pm, Bank Holidays 9am – 5pm
Available 24/7
Operating hours: Monday – Friday, 8am – 6pm
American Express Travel Services
Overseas: +44 (0)1293 826 704
Operating hours Mon – Fri 9:00 am – 7:30 pm, excluding public holidays
American Express Insurance
This service was cancelled by the end of September 2025 including all features and benefits.
If you are being supported by the victim of fraud team, they will continue to assist you until your case is resolved.
Existing Customers: 0800 030 4714
Operating hours: Mon – Fri 8am - 8pm (excluding bank holidays), Sat – Sun 9am - 5pm
This insurance product has been discontinued and all existing policies closed by the end of September 2025.
Claims may be submitted for any incidents which occurred prior to the policy cancellation date but must be raised as soon as reasonably possible.
Existing Customers (including claims): 0800 022 4355
Operating hours: Mon – Fri 8am - 8pm (excluding bank holidays), Sat 8am - 5pm
This insurance product has been discontinued and all existing policies terminated as of 31 July 2025.
Claims may be submitted until 31 January 2026 for an event that occurred before 31 July 2025.
Existing Customers: 0800 700 707
Operating hours: Mon – Fri 9am - 5pm
Claims: 0345 841 0059
Operating hours: Mon – Fri 9am - 5pm
Complete your insurance claim online
By clicking here you will be transferred to the online Claims pages hosted by Chubb.
The information will be used in assessing your insurance claim.
Access Your Card Insurance Benefits and Submit a Claim Online
View the full details of your insurance coverage through the Travel Protection website, provided in partnership with Europ Assistance.
• Click here to be securely transferred to Europ Assistance, where you can seamlessly access all information related to your Card Insurance benefits.
• Also, you will be able to conveniently complete your claim online using the same website. The information you provide will be used by Europ Assistance to review and assess your claim.
• You can also speak with us directly by calling the number on the back of your American Express® Card and asking for Insurance.
Other helpful contact information
Overseas: +44 (0)1273 863 863
Operating hours: Available 7am-11pm 7 days a week
Please have your Card to hand when calling us.
We can transfer your existing Card with Global Card Transfer. Learn more.
We pride ourselves on our high quality products and customer service and take your concerns very seriously.
However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.
By clicking on the link below, you will access a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information.