Samsung Pay FAQs
About Samsung Pay
- Samsung Pay allows you to make quick and easy payments from your eligible Samsung devices in-store (at virtually any terminal where contactless Cards are accepted).
- You can use an eligible American Express Card with Samsung Pay to pay for goods at retailers that accept American Express contactless payments.
- As an American Express Cardmember, you can also get these features in Samsung Pay:
- Real-time notifications and details about your purchases with your Card in Samsung Pay
- Seamless connection with the American Express App for enhanced account monitoring, servicing on the go and access to rewards and offers
- In addition to easy payment, you can also enjoy the following:
- You can upload your loyalty cards from selected merchants in the UK, accumulate and redeem points
- You may select a designated transport card for faster payments. This option means you just tap the TfL reader with the screen off (device must be turned on) or tap on the TfL reader with the screen on while Samsung Pay is not in the foreground.
- You can use Samsung Pay to pay as you go on bus, tube, tram, DLR, London Overground, TfL Rail and most National Rail services in London.
- We will never share your Card Account information with Samsung.
- To deliver the best Samsung Pay experience to you, we will display some Account information on your device (for each American Express Card you have selected to use).
- This information will include recent purchases on each Card you are using. We always use your information in accordance with the American Express Online Privacy Statement.
- To understand which personal information Samsung will have access to once you register your Card you can find out more by reading Samsung's Privacy Policy.
- Any person with your Samsung Pay PIN registered to your device will be able to authorise transactions using your Card in Samsung Pay.
- If you do allow someone access, you will be responsible for their use of your Card.
- You must keep your device safe and secure, and your Samsung Pay PIN secret. Do not let anyone else, including family members, have their fingerprint or iris registered to your device while your Card is registered with it.
- Refer to the security settings on your device for further information.
Your American Express Cardmember Agreement governs the use of your American Express Card in Samsung Pay. However, you are required to accept the "important information" displayed when you set up your American Express Card into Samsung Pay.
How to set up
It’s simple to add your Card to your compatible Samsung device:
- Open the Samsung Pay app on your device and tap "Add" sign. (If you do not have the app, you can download it from the Google Play Store.)
- Add your Card manually by entering your Card information or scan a picture of your Card.
- Enter the 4 digit number on the front of your Card and accept the American Express Terms of Use for Samsung Pay. (You will also need to accept Samsung’s own Terms & Conditions which you can find here.)
- To add an eligible American Express Card on Samsung Gear, you must first pair it with a supported Samsung phone using the phone's Samsung Gear app. Once paired, open the Samsung Gear app, go to "Samsung Pay" and tap on "Add Card."
When you open your Samsung Pay app you will see your enrolled Cards and will be able to select your American Express Card to make your payment. The first Card you enroll will normally be your default Card.
- For security purposes, when adding your Card to Samsung Pay we may ask you to enter a One-Time Password to confirm your identity.
- This code is a unique series of numbers that you can choose to receive by email or text during the set-up process.
- For Samsung Gear, you will need to enter the One-Time Password for the Card you are adding by going to the Samsung Gear app on your supported Samsung phone.
- Please note that you will need a working internet and/or data connection to receive a One-Time Password.
- Your One-Time Password may expire if you aren’t able to enter it within10 minutes. You can request another code by selecting your preferred verification option again.
- If you opted to receive your One-Time Password by email but can’t find it in your inbox, please check your ‘Junk’ folder before requesting a new one.
- If you are unable to get a One-Time Password, please contact American Express Customer Care.
American Express allows a maximum of 6 Cards on one device.
You can also add your Card to a maximum of 3 eligible Samsung devices – you will need to set it up on each device.
Yes. American Express allows you to add your eligible American Express Card to 2 unique Samsung accounts.
Using Samsung Pay
In-store
- You can use Samsung Pay to make payments with your compatible Samsung device wherever American Express contactless payments are accepted
- Just look for the contactless and/or Samsung Pay symbol at checkout.
In-app
- You can also use Samsung Pay in participating merchant apps with supported devices
- Look for the “Buy with Samsung Pay” button at checkout within the apps.
- Yes, you receive all of the same rewards, security and benefits of your American Express Card when you use it with Samsung Pay
- Please visit your Card Account or the Amex app to see your individual Card benefits.
- We will never share your Card Account information with Samsung.
- When you add your American Express Card to Samsung Pay a Virtual Card Number is created which is different to your physical Card number and unique to your device.
- Your Virtual Card Number is used to make purchases with your Card using Samsung Pay.
- You can find the last 4 digits of your Virtual Card Number by tapping on your Card in the Samsung Pay app and scrolling down to your Card details.
- If you have returned an item purchased via Samsung Pay the retailer may ask you to provide the last four digits of your digital Card number.
- The last four digits of your digital Card number for your Card are listed to the left of the Card in the Samsung Pay app.
- Please remember to keep the original receipt you received from the merchant at the time of purchase as the transaction details listed in Samsung Pay are not an official receipt.
If you are having difficulty with your software or hardware, please visit Samsung Pay Help Centre for advice.
American Express has no control over Samsung’s decisions to change Samsung Pay or any of its services, products or software.
American Express will not charge you for using Samsung Pay. Using Samsung Pay might require a data or internet connection so you should check with your mobile phone provider directly to determine if there is a cost associated with your internet service.
- We will never share your Card Account information with Samsung.
- To deliver the best Samsung Pay experience to you, we will display some Account information on your device (for each American Express Card you have selected to use).
- This information will include recent purchases on each Card you are using. We always use your information in accordance with the American Express Online Privacy Statement.
- To understand which personal information Samsung will have access to once you register your Card you can find out more by reading Samsung's Privacy Policy.
There is a limited number of transactions permitted during a period without internet access, after which your device will need an internet connection to make additional authorisations.
You will also need an active internet or data connection to activate the App or add a new Card.
You can use Samsung Pay to pay as you go on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.
You can choose a designated Transport Card for faster payments with Transport for London.
1. Select a default Transport Card.
2. Tap on the TfL reader (device must be turned on).
To set as default Transport Card:
1. Open the Samsung Pay app and go to ‘Transport Card'.
2. Turn on 'Use Transport Card'.
3. Select a payment Card to set as your default Transport Card to use at TfL or after registering a new payment Card, then select 'Make default Transport Card' to set the card as your default Card to use at TfL.
Managing your Card
No, your Virtual Card Number is connected to your new Card number automatically. You can use your Card in Samsung Pay to make transactions before receiving your new physical Card.
- To remove your Card from a Samsung phone select your Card in the Samsung Pay app, tapping the 3 vertical dots menu icon in the upper right-hand corner of the screen and selecting “Delete Card.”
- To remove your Card on Samsung Gear, press the Up button for 2+ seconds to bring up the Cards you've added to your Gear. Select the Card you wish to remove and tap the 3 vertical dots on the right to go into "Settings." Tap the "Trash" icon to delete the selected Card. Alternatively, you can remove your Card from your Gear by going to the Samsung Gear app on your paired phone, then to "Samsung Pay" and tapping "Delete." Please keep in mind that deleting Cards on Samsung Gear will not remove them from Samsung Pay on your phone.
If you believe your device or Samsung Pay Card information has been lost, stolen or compromised in any way, call us immediately.
Managing your transactions
- Samsung Pay provides you with information about the recent purchases you’ve made with your phone and physical Card. From time to time, the merchant name listed with your purchases in Samsung Pay may be displayed differently from the information on your American Express statement.
- You will receive transaction notifications for purchases you make using your American Express Card in Samsung Pay and your physical Card.
- To turn off 'Transaction Notifications' for all Cards, open the Samsung Pay app, tap 'More,' and tap 'Settings', and turn off 'Transaction Notifications.'
- To turn off Notifications for your Gear, you will need to go to the Samsung Pay section within the Samsung Gear app on your phone.
- Please keep in mind that by turning off your "Transaction Notifications" you will no longer receive transaction notifications from Samsung Pay.
- For all official statement information, please refer to your Online Services Account or the Amex App.
- Samsung Pay transactions will appear on online statements as Samsung Pay transactions and on paper statements as standard transactions.
- On the Amex App, you will be able to expand the selected transaction and see that it was made via Samsung Pay.
- However, we are constantly reviewing and improving our services so you may be able to see more information in your online transactions in the future.
- For some transactions, Samsung Pay may show a pre-authorisation amount, rather than the amount the merchant actually charged.
- An example of this is if a hotel pre-authorises your Account for £100. The hotel may then only charge your Card £50 for the services you used during your stay, which will reflect in your online Account transactions as £50, however, Samsung Pay will always show the £100 amount.
- If you see a transaction in Samsung Pay that is higher than you expected, like in the example above, please check your Online Services Account or the Amex App for the correct amount.
- Occasionally, something might appear on your statement that you disagree with or want to query. Just contact us and we’ll get on the case to help resolve the charge in question.