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The First Time You Log In

TIP: You can use any web browser, but Internet Explorer and Safari will give you the best in-platform experience. We suggest you bookmark the platform address, so you can quickly access it when you need it.

When your account was approved, you should have received:

  • An email with your Username from FX International Payments

  • A second email with your Temporary Password from FX International Payments

If you have not received these emails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the email address that was originally supplied. If the Temporary Password you received doesn’t work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.

Once you have these details to hand:

  • 1Visit the FX International Payments Online Platform

  • 2Enter your provided Username and Temporary Password

  • 3Enter your One-Time PIN
    A few moments after entering your Username and Password, you should receive an email with a One-Time PIN from FX International Payments. Enter it to continue logging in.

  • 4Create a New Password
    You’ll be asked to reenter your Temporary Password, and create a New Password. Passwords must be a minimum of seven characters, with at least one numeric and at least one alphabetic character.

  • 5Enter a Memorable Date
    Use the on-screen push pad to enter your Memorable Date in the format of MM/DD/YY.

TIP: Make sure you remember your Username, Password and Memorable Date for future platform access. To change your Password, view the Changing Your Password tutorial.

Forgotten Your Security Information?

If you forget either your Password or Memorable Date, click Forgot Your Login Details on the platform log in screen.

If you forget your Username, or both your Password and your Memorable Date, you will need to contact Customer Service to reset your account details. Their details can be found at the bottom of this page.

Contact us

Existing members

Our Customer Service team is available 24 hours a day, Monday through Friday. 1 833 319 7265.

New members

New to American Express? Give us a call on 1 833 319 7265. Our Customer Service team is available 24 hours a day, Monday through Friday.

Make International Payments

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