Frequently Asked Questions

*Terms and Conditions

Offers labeled as "From American Express" are complimentary and available to all merchants. All other offers are made by the participating merchant and not by American Express. Merchants participating in the Business Savings Suite program are subject to change at any time without notice to you. After the expiration of these offers, Amex may elect to make more offers available to you.

Close Offer Terms and Conditions: This offer is made by Close and is for 60% off the annual billing subscription price for one year or 60% off the monthly billing subscription price for 12 months for the following Close Plans: Startup, Professional, and Enterprise. To be eligible for this offer you must be a new Close customer. A new Close customer is defined as a customer who has not previously purchased a Close subscription using their e-mail address. To redeem the offer, you must create a Close account and purchase a yearly or monthly subscription plan with a valid payment method after entering the coupon code AMEXCLOSE60 at checkout by March 31, 2024 at 11:59 ET. Discount does not apply to add on services, fees, or applicable taxes. Offer is nontransferable. Your credit card will be billed at the discounted offer price for the plan that you select, and will continue to be auto billed at the then-current regular price thereafter. Your Close subscription plan will automatically renew unless you cancel before the end of the relevant subscription term pursuant to Close’s terms and conditions. To cancel your subscription at any time, go to Account Settings and then click "Plan" and then "Cancel Plan". Your cancellation will become effective at the end of the current billing period. If you cancel your subscription, you will not receive a refund and your access and subscription benefits will continue for the remainder of the current billing period. Offer cannot be combined with any other Close offer. Any information you provide Close will be subject to Close’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Close. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Constant Contact Offer Terms and Conditions:

60-Day Constant Contact Free Trial: This offer is made by Constant Contact and is for a 60-day Constant Contact free trial. To be eligible for this offer, you must be a new Constant Contact customer. A new Constant Contact customer is defined as a customer who has not previously signed up for a Constant Contact free trial using their e-mail address. To redeem the offer, you must create a Constant Contact account and sign up for a free trial using the links on the dedicated American Express landing page by December 31, 2023 at 11:59 ET. At the expiration of 60 days, your free trial will expire. At the expiration of your free trial, you will still be able to access any test e-mails, contacts, and any other campaigns you created but you will not be able to publish them. If you purchase a paid Constant Contact plan prior to the expiration of your free trial, you will forfeit any remaining days in your free trial.  Offer is nontransferable. Any information you provide Constant Contact will be subject to Constant Contact’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Constant Contact. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

30% Off for First 3 Months Offer: This offer is made by Constant Contact and is for 30% off the first 3 months of a paid Constant Contact Lite, Standard, or Premium monthly plan. To be eligible for this offer, you must be a new paid Constant Contact customer. A new paid Constant Contact customer is defined as a customer who has not previously used their e-mail address to purchase a Constant Contact plan. To redeem this offer, you must create a Constant Contact account or use an existing Constant Contact free trial account and purchase a Constant Contact Lite, Standard, or Premium monthly plan using the links on the dedicated American Express landing page by December 31, 2023 at 11:59 ET. You must select the “pay monthly” option to redeem the offer. Your payment method will be auto-billed each month at the discounted offer price for the first three months.  After the first three months, your payment method will be auto-billed each month at the then-current regular monthly Constant Contact plan price. Your Constant Contact plan will automatically renew unless you cancel before the end of the relevant term pursuant to Constant Contact’s terms and conditions. To cancel at any time, click the “Cancel My Account” button in your billing settings. If you previously signed-up for a Constant Contact free trial, you must purchase a Constant Contact Lite, Standard, or Premium monthly plan before December 31, 2023 at 11:59 ET to redeem this offer. If you purchase a paid Constant Contact plan prior to the expiration of your free trial, you will forfeit any remaining days in your free trial. Offer is nontransferable. Any information you provide Constant Contact will be subject to Constant Contact’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Constant Contact. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Dell Offer Terms and Conditions: This offer is made by Dell Technologies, Inc. (Dell), and is for 10% off on select: Optiplex, Latitude, Precision PCs, PowerEdge Servers, Electronics, and Accessories on www.Dell.com/work. To redeem this offer you must (i) shop through www.Dell.com/work or the dedicated American Express landing page or call a Dell representative at 844-726-8553; and (ii) add an eligible item to your cart; and (iii) use the coupon code SUPPORTSMALL at checkout by 2/5/2024 at 7:00AM CST. Purchase limit of 5 items per order. This offer does not apply to refurbished items, systems, Xbox gift cards, or spare parts. The discount does not apply to taxes or additional fees. The offer is not valid for resellers, online auctioneers, Professional Associations, Dell employees, or other Dell Member Purchase Programs. Dell reserves the right to cancel orders arising from pricing or other errors.  Any information you provide to Dell will be subject to Dell’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Dell. Offer is nontransferable. Offers are subject to change at any time without notice to you.

Docusign Offer Terms and Conditions: This offer is made by DocuSign and is for a 30-day free trial of DocuSign eSignature. To be eligible for this offer, you must be a new DocuSign customer. A new customer is defined as a customer who has not previously signed up for a DocuSign account using their e-mail address. To redeem this offer, you must sign up for a DocuSign eSignature free trial by completing the form on the dedicated American Express offer landing page by December 31, 2023 at 11:59PM EST.  At the expiration of 30 days, your free trial will expire. At the expiration of your free trial, you will be able to access your DocuSign account with limited functionality unless you purchase an account upgrade. Offer is nontransferable. Offer cannot be combined with any other DocuSign offer. Any information you provide to DocuSign will be subject to DocuSign’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of DocuSign. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

eTip Offer Terms and Conditions: This offer is made by eTip and is for either: (a) waived onboarding fees for a monthly eTip plan; or (b) waived onboarding fees and a discounted rate of $900 for your first year for an annual eTip plan. To be eligible for this offer you must be a new eTip customer. A new eTip customer is defined as a customer who has not signed up for eTip using their e-mail address. To redeem the offer, a new eTip customer must purchase either a monthly eTip plan or an annual eTip plan using the links on the dedicated American Express landing page using a valid payment method by February 28, 2024 at 11:59 ET. If you schedule a demo with eTip using the links on the dedicated American Express landing page, you must return to the dedicated American Express landing page to purchase a monthly eTip plan or an annual eTip plan before February 28, 2024 at 11:59 ET in order to redeem the offer. Offer is nontransferable. For annual plans, your payment method will be billed at the discounted offer price for your first year and will continue to be auto-billed yearly at the then-current regular annual plan price thereafter. For monthly plans, your payment method will be auto-billed each month at the then-current regular monthly plan price. Your eTip plan will automatically renew unless you cancel before the end of the relevant plan term pursuant to eTip’s terms and conditions. To cancel your plan at any time, contact a member of the eTip team at contact@etip.io. Your cancellation will become effective at the end of that billing period. If you cancel your plan, you will not receive a refund and your access and plan benefits will continue only for the remainder of that billing period. Offer cannot be combined with any other eTip offer. Any information you provide eTip will be subject to eTip’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of eTip. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Faire Offer Terms and Conditions: This offer is made by Faire Wholesale, Inc. ("Faire") and not by American Express. To be eligible for the $100 discount offer you must: (1) be an American Express Merchant, (2) be a new Faire customer, and (3) place a wholesale order for at least $150 via the dedicated Faire landing page by December 31st, 2023.  Online-only merchants are not eligible for the $500 credit increase.  A new Faire customer is defined as an American Express Merchant that has not previously purchased from Faire.  If you sign-up for Faire, the information you provide will be subject to Faire's Terms of Service and Privacy Policy. This offer cannot be combined with any other offer. Limit 1 promotional offer redemption per American Express merchant. Offer is non-transferable.  Fulfillment of the offer is the sole responsibility of Faire. Merchant offers are subject to change at any time without notice to you. The decision to extend increased credit is within Faire's discretion.

FedEx Offer Terms and Conditions: This offer is made by FedEx. Join FedEx Advantage® and receive 50% off eligible FedEx Express® shipping; 40% off eligible FedEx Ground® shipping; and up to 20% off eligible FedEx Office® services. To redeem this offer, you must complete the FedEx Advantage application process using the dedicated American Express merchant offer landing page and add the aforementioned discounts to your FedEx account by December 31, 2023 at 11:59PM EST. If you do not have an existing FedEx account, the FedEx Advantage application process includes speaking with a FedEx Specialist after your online application is processed by FedEx. Discounts will be applied to eligible FedEx purchases, excluding taxes and fees, at the time of purchase. Any information you provide to FedEx will be subject to FedEx privacy policies and terms of use. Fulfillment of this offer is the sole responsibility of FedEx. Merchant offers are subject to change at any time without notice to you.

Firework Offer Terms and Conditions: This offer is made by Loop Now Technologies, Inc. ("Firework") to Eligible Customers only. Offer is to: (a) subscribe to the Firework Video Platform for $499/month (USD) for a 12-month term ("Subscription Term") for use on one website domain; and (b) receive 1 month free during the 12-month Subscription Term for a total annual cost of $5,489. Eligible Customers means: (a) business organizations located in the United States; (b) that have never had a signed Sales Order Form for Firework technology as verified by Firework; (c) which have less than 50K monthly traffic to the website on which the Firework Video Platform will be placed; and (d) which have under $5 million USD in gross sales per year; and (e) which Firework has verified that the customer is not a video technology platform provider. The Firework Video Platform is the Firework technology that provides editing and hosted services for content which Customer has the right to access and use for the purposes of streaming such content on Customer's owned and operated sites. For purposes of this offer, Firework Video Platform access is specific to Shoppable Videos, 1:1 Video Calls and Firework Studio for content creation; access and usage limitation apply as stated on the applicable Sales Order Form. To redeem this offer, Eligible Customers must (a) complete the inquiry form on the dedicated American Express offer landing page; (b) speak to a member of Firework's sales team; and (c) sign the applicable Firework Sales Order Form by March 31, 2024 at 11:59PM EST. Your Subscription Term will auto-renew at then-current pricing as outlined in the Sales Order Form unless you cancel at least 30 days prior to the end of the Subscription Term pursuant to Firework's terms and conditions. To cancel, you must provide written notice via email to ar@fireworkhq.com or support@fireworkhq.com. The cancellation will become effective at the end of the Subscription Term. If you cancel, you will not receive a refund and your access to the Firework Video Platform will continue for the remainder of the Subscription Term. In addition, if you elect to add product features or change your subscription plan, Firework will issue a new Sales Order Form. Offer is nontransferable and is void where prohibited. Offer is not redeemable for cash or cash equivalent and cannot be combined with any other coupon or promotional offer. Any information you provide to Firework will be subject to Firework's privacy policy and all uses of and access to the Firework Platform are subject to Firework's Master Subscription Agreement: https://firework.com/legal/master-subscription-agreement/. Fulfillment of the offer is the sole responsibility of Firework. Offers are subject to change at any time without notice to you.

Indeed Offer Terms and Conditions: This offer is made by Indeed and is for $200 credit to post a sponsored job. To be eligible for this offer you must be a new Indeed employer account customer with a primary affiliated business address in the US. A new Indeed employer account customer is defined as someone who has never had an Indeed employer account. To redeem the offer, sign up for an Indeed employer account through the unique American Express offer landing page, choose your sponsored job budget, and post a sponsored job using a valid method of payment by 12/31/2023 at 11:59PM ET. Any unused credit will expire one year from account creation or immediately if you cancel your Indeed employer account, whichever occurs first. Credit not redeemable for cash. You will be auto-billed each month for your sponsored job budget program and will continue to be auto-billed depending on the sponsored job budget amount you choose. Your sponsored job budget will automatically renew unless you cancel pursuant to Indeed’s terms and conditions. Cancel anytime. Any information you provide to Indeed will be subject to Indeed’s privacy policy and terms of use. Fulfillment of the offer is the sole responsibility of Indeed. Offer is nontransferable. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Intuit QuickBooks Online Offer Terms and Conditions: This offer is made by Intuit and is for 30% off the monthly price for  QuickBooks Online (“QBO”) Simple Start, Essentials, Plus or Advanced plans for Accounting (“Accounting”) and QuickBooks Online Payroll Core, Premium or Elite plans for Payroll (“Payroll”) for the first 12 months of service, starting from the date you sign up. To be eligible for this offer you must be a new QuickBooks Online customer and sign up for the monthly plan using the “Buy Now” option on the dedicated American Express landing page. A new QuickBooks Online customer is defined as a customer that has not previously used their e-mail address for a subscription for Accounting (if seeking to redeem the offer for an Accounting plan) or Payroll (if seeking to redeem the offer for a Payroll plan). Discount does not apply to add-on services, fees (including additional employee fees and state sales tax filing fees), or applicable taxes. Offer is nontransferable. To redeem the offer, you must sign-up for a monthly QuickBooks Online Simple Start, Essentials, Plus or Advanced subscription plan for Accounting or a QuickBooks Online Payroll Core, Premium or Elite subscription plan for Payroll using the “Buy Now” option on the dedicated American Express landing page by December 31, 2023 at 11:59 EST. Your credit card will be auto-billed per month at the discounted offer price for your first year and will continue to be auto-billed monthly at QBO’s then-current regular monthly price thereafter. Your QBO subscription plan will automatically renew unless you cancel before the end of the relevant subscription term pursuant to QBO’s terms and conditions. To cancel your subscription at any time go to Account & Settings in QBO and select “Cancel.” Your cancellation will become effective at the end of the monthly billing period. You will not receive a pro-rated refund and your access and subscription benefits will continue for the remainder of the monthly billing period. Offer cannot be combined with any other QBO offer, including free trials that may be offered for the QBO service. Any information you provide QBO will be subject to Intuit’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Intuit. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Mood Media Offer Terms and Conditions: This offer is made by Mood Media and is for 50% off the first four months of a paid Mood Media Starter, Intermediate, or Advanced monthly plan, starting from the date of subscription. This offer cannot be applied to previously purchased subscriptions. To redeem the offer, you must create an online Mood Media account and purchase a monthly subscription plan with a valid credit or debit card using the link on the dedicated American Express landing page by June 30, 2024 at 11:59pm ET. To use your Mood Media subscription in your business, you must either have a compatible iOS or Android device, or you must purchase a Mood Harmony Player. This discount offer does not apply to the Mood Harmony Player nor to applicable taxes. Offer is nontransferable. Your payment method will be auto-billed each month at the discounted offer price for the first four months. After the first four months, your payment method will be auto-billed each month at the then-current monthly Mood Media plan price for your selected subscription plan. Your monthly Mood Media subscription will automatically renew unless you cancel before the end of the relevant term pursuant to Mood Media’s terms and conditions. To cancel your subscription at any time, go to My Account, then click on Subscriptions and follow the instructions to cancel. Your cancellation will become effective at the end of that monthly billing period. If you cancel your subscription, you will not receive a refund and your access and subscription benefits will continue for the remainder of the monthly billing period. Offer cannot be combined with any other Mood Media offer. Any information you provide Mood Media will be subject to Mood Media’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Mood Media. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Press Hook Offer Terms and Conditions: This offer is made by Press Hook and is for a 30-day Press Hook free trial, followed by 50% off the first 3 months of a monthly or annual Press Hook Reactive or Proactive plan. To be eligible for this offer, you must be a new Press Hook customer. A new Press Hook customer is defined as a customer who has not previously used their e-mail address to purchase a Press Hook plan or has registered their email address to have a free trial with Press Hook. To redeem this offer, you must create a Press Hook account and purchase a Press Hook Reactive or Proactive plan using the links on the dedicated American Express landing page by March 31, 2024 at 11:59pm ET. If you select a monthly plan, your payment method will be auto-billed each month at the discounted offer price for the first three months followed by the full regular price thereafter. If you select an annual plan, your payment method will be auto-billed for the year at an annual plan price that reflects the equivalent of 50% off for 3 months followed by the full regular price for the remainder of the year. Your selected Press Hook plan will automatically renew at the end of the billing cycle selected unless you cancel before the end of the relevant term pursuant to Press Hook’s terms and conditions. To cancel at any time, navigate to your account information, go to Billing and Subscriptions, and click the “Cancel Subscription” button. Your cancellation will become effective at the end of the relevant billing period. You will not receive a pro-rated refund and your access and subscription benefits will continue for the remainder of the relevant billing period. If you cancel before the expiration of the free 30-day trial, your payment method will not be billed. Offer is nontransferable. Any information you provide Press Hook will be subject to Press Hook’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Press Hook. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

ResyOS Offer Terms and Conditions: This offer is made by Resy and is for three months free when you sign a new annual ResyOS contract for a ResyOS Platform, Platform 360 or Full Stack subscription plan. To be eligible for this offer you must be a new ResyOS customer with a unique and verifiable restaurant name and business address. Restaurants that are part of a franchise are not eligible. To redeem the offer, fill out and submit the demo request form via Amex’s unique offer landing page, speak to a member of Resy’s sales team and sign a new, annual ResyOS contract. Your restaurant must be approved by Resy. After three free months, you will be auto-billed each month beginning in your fourth month and will continue to be auto-billed monthly at Resy’s current, regular Platform, Platform360 or Full Stack price thereafter (currently $249/mo, $399/mo or $899/mo, respectively). Your ResyOS subscription plan will automatically renew for additional periods equal to the expiring subscription term, unless you cancel before the end of the relevant subscription term pursuant to Resy’s terms and conditions. Any information you provide to Resy will be subject to Resy’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Resy. Offers are subject to change at any time without notice to you. Offer is nontransferable and cannot be combined with any other offer. Limit one offer per new ResyOS customer.

Rocket Lawyer Offer Terms and Conditions: This offer is made by Rocket Lawyer and is for 30% off an annual Rocket Legal+ membership. To be eligible for this offer, you must be a new Rocket Lawyer customer and sign up for an annual plan using the “Buy Now” option on the dedicated American Express landing page. A new Rocket Lawyer customer is defined as a customer that has not previously used their e-mail address for a paid Rocket Legal+ membership. Discount does not apply to add-on services, fees (including additional employee fees and state sales tax filing fees), or applicable taxes. Offer is nontransferable. To redeem the offer, you must sign-up for an annual Rocket Legal+ membership using the “Buy Now” option on the dedicated American Express landing page by December 31, 2024 at 11:59pm EST. After signing up, you will have a 7-day free trial prior to being billed for the annual membership. After the expiration of the free trial, your credit card will be billed for an annual Rocket Legal+ membership at $167.92, 30% off the full price of $239.88. Your Rocket Legal+ membership plan will automatically renew annually at 30% off of the then-current annual membership price unless you cancel before the end of the membership term pursuant to Rocket Lawyer’s terms and conditions. To cancel or downgrade your membership, including during the free trial, call (877) 881-0947 Monday through Friday, 6 am to 6 pm PST, or login to your account online at any time and go to Account Settings, select “Downgrade” Or “Change plan”, and follow the instructions. Your cancellation will become effective at the end of the billing period. You will not receive a pro-rated refund and your membership benefits will continue for the remainder of the already paid annual billing period. After cancellation, you will still have access to the documents you created and previous responses to your legal questions by logging into your account. If you cancel before the expiration of the free 7-day trial, your credit card will not be charged. This offer cannot be combined with any other offer. Any information you provide to Rocket Lawyer will be subject to Rocket Lawyer’s privacy policy and applicable terms of use located at www.rocketlawyer.com. Fulfillment of the Offer is the sole responsibility of Rocker Lawyer. Offers are subject to change at any time without notice to you. Limit one offer per new customer.

Samsung Offer Terms and Conditions: This offer is made by Samsung Electronics (Samsung) and is for 10% off the purchase of eligible products on Samsung.com/business. To redeem this offer you must (i) create and log in to a Samsung Business Direct account; (ii) shop through Samsung.com/business; (iii) add an eligible item to your cart; and (iv) use the coupon code SAMSUNGB2B10 at checkout by December 31, 2023 at 11:59 PM ET. Coupon code can be applied to a maximum of 24 items and is not stackable with Enhanced Trade-in promotions. The discount does not apply to taxes or additional fees. Samsung reserves the right to cancel orders arising from pricing or other errors. Any information you provide to Samsung will be subject to Samsung’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Samsung. Offer is nontransferable. Offers are subject to change at any time without notice to you. Limit 1 offer redemption per customer.

Wix Offer Terms and Conditions: This offer is made by Wix and is for 15% off the yearly subscription price for the following Wix Premium Plans: Business Elite, Business, Core, and Light. To be eligible for this offer you must be a new Wix customer. A new Wix customer is defined as a customer who has not previously purchased a Wix subscription using their e-mail address. To redeem the offer, you must create a Wix account, upgrade to a Business Elite, Business, Core, or Light plan through your Wix Dashboard, and purchase a yearly subscription plan with a valid payment method after entering the coupon code “Amex15!” at checkout by December 31, 2023 at 11:59 ET. Discount does not apply to add on services, fees, or applicable taxes. Discount does not apply to 3 Years, 2 Years, or Monthly Billing Cycles. Offer is nontransferable. Your credit card will be auto billed at the discounted offer price for your first year and will continue to be auto billed yearly at the then-current regular yearly price thereafter. Your Wix subscription plan will automatically renew unless you cancel before the end of the relevant subscription term pursuant to Wix’s terms and conditions. To cancel your subscription at any time, go to Account Settings and follow the instructions under “Close your account.” Your cancellation will become effective at the end of that yearly billing period. If you cancel your subscription, you will not receive a refund and your access and subscription benefits will continue for the remainder of the yearly billing period. Offer cannot be combined with any other Wix offer. Any information you provide Wix will be subject to Wix’s privacy policies and terms of use. Fulfillment of the offer is the sole responsibility of Wix. Offers are subject to change at any time without notice to you. Limit one offer per new customer.