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Programme Administrators Guide

Access information, tools and resources to help you manage your American Express Corporate Programme

As a Programme Administrator, you oversee the day-to-day management of the American Express Corporate Programmes and form the link between your company and American Express. This is an important role and one that we want to make as easy as possible. This administration guide gives you the necessary information and contact details to manage the Corporate Card and/or Business Travel Account Programme. This guide will be your first port of call when you need answers about the set-up, day-to-day management and reporting options of your account.

For additional questions you are always welcome to contact our Customer Service

Corporate Card Programme

The Corporate Card programme gives more control over (travel) expenses of your employees and cashflow benefit. It is an effective tool for managing business expenses of company employees.

Benefits for your company:

Joining is easy

Independence from bank and easy implementation

Cards for business expenses

Effective control of business expenses and easy access to data

Visibility & Control

Access to data and expense reports

Convenient settlement methods

• 28 day credit period

• Settlement adjusted to company needs

Benefits for Cardmembers

Business Travel Insurance package

Exceptional Customer Care

• Support of local Customer Service team

• Hands-on advice and direct assistance from our dedicated account managers

Business Travel Account (BTA) Programme

The BTA is a centrally billed account held at your Travel Agency, used for your employees’ travel expenses. The BTA gives you enhanced visibility, improved control and helps to save time and money.

Benefits for your company:·

• BTA is not linked to the Company’s bank account

• 28 day credit period

• Full expenses control due to electronic reports from American Express

• Assistance of dedicated BTA Department specialists

• Transaction security and guarantee of system prices

• Financial security if the airline or Travel Agency goes bankrupt (‘charge back’)

• Reduction in the number of transfers – one collective transfer for all air tickets and services purchased from the Travel Agency using the BTA

• No annual fee for BTA

• No commission on BTA turnover

This is how it works:

Make your reservation at your chosen travel agent.
Choose Business Travel Account (BTA) as way of payment.
Travel agent will send you a pro-forma invoice with the booking details.
Travel agent will supply American Express with the booking details.
Amex will pay the outstanding cost.
In case of an airline refund, the airline will credit the BTA directly

Corporate Card Programme

Earn EuroBonus extra points

Corporate Cardmembers can connect their cards to their personal EuroBonus account and earn SAS EuroBonus Extra points on their corporate spend. This benefit needs to be approved by your company.

Travel Insurance

A travel insurance is included in your Corporate Card and covers you when you pay for your business trip using your card. The insurance covers:

Accident
Flight delay
Flight cancellation and
Baggage delay

For complete information about the insurance, please see full insurance terms & conditions:

» Travel Insurance for Corporate Card & Business Travel Account (pdf)

Global Assist 24/7

Global Assist provides a 24-hour emergency hotline for cardmembers and offers legal advice, medical advice and advice in emergency situations. Global Assist advice is free of charge for card members, but any additional cost will apply.

Emergency Card replacement

Should Corporate Card holder need a emergency card replacement - we can often get a replacement card delivered within two to four working days.

Business Travel Account (BTA) Programme

Travel Insurance

When travel arrangements are paid with an American Express Business Travel Account, you will receive an insurance cover that complements your other insurance policies and gives you extra security on your trip. The insurance covers:

Accident
Flight delay
Flight cancellation and
Baggage delay

For complete information about the insurance, please see full insurance terms &
conditions:

» Travel Insurance for Corporate Card & Business Travel Account (pdf)

Corporate Card Programme

Statement delivery

Once a month, Corporate cardmembers receive a statement/invoice that clearly shows the total amount to pay and due date. Purchases will be displayed in local currency. If you have made purchases abroad, these will be reported in both local and foreign currency.

The payment terms are agreed separately for each account. Please see the company agreement for more details. The entire invoice amount is due no later than the due date. As long as the invoice is paid on time, interest fees will not be charged. Both the date of the invoice and the due date will appear in the upper right corner of the first page of the statement / invoice.

Billing options available:

Individual billing with either individual payment or company payment
Central billing

» Payment Guide for Corporate Card

Make a payment

Payments are done via bankgiro/postgiro. If you choose to use direct debit, the invoice amount will automatically be deducted from your bank account.

Payment Details

Payment slip (girocard): +71>your American Express card number<81985456

Bank transfer:

Sort code: 3001

Account number: 3001901001

Reference: Your American Express card number.

Danske Bank, Holmens Kanal 12-24, 1090 Copenhagen K

IBAN: DK6430003001901001

SWIFT: DABADKKK

Automatic Payment / PBS Betalingsservice:

Here is the information you need to setup PBS via your bank.

Debitor Group number: 00002

PBS number: 03466124

Customer number: The first 11 digits of your American Express card number

Online Portal

Cardmembers should create an account in Online Portal and register their Corporate Card. Once they login they have access to current transactions and monthly statements.

Online program management

American Express @Work is a tool that allows you to manage the Corporate Card expenses online. This is a tool to support you as Programme Administrator, that enables you to:

View transactions
Update Cardmember information
Check transaction statuses
Pull reports in both standard and customizable formats
View account information on summary and transaction level
Get an overview of balances
See expired invoices and age analyzes of debts

Complaints

If the Corporate cardmember should have enquiries related to transactions or disputed charges, or should want to raise a complaint – please contact Customer
Service.

Business Travel Account (BTA) Programme

Please see our Payment Guides for payment instructions and references, general information about payments and contact details.

» Payment Guide for BTA – Consolidated Invoice
» Payment Guide for BTA – Invoice per Delivery Note
» Payment Guide for BTA – Invoice per Cost Center

BTA Connect

BTA Connect is an American Express online platform, where you have access to your statement and transactions 24/7. You can download your transactions in invoice format with an easy click on PDF icon, and/or download your selected transactions in excel, CSV or XML for reconciliation.

Global Data Transfer

When you need to send Corporate Account data to a client affiliate, 3rd party vendor or Programme Administrator residing outside of Europe (EEA), please use this form:

» Global Data Transfer Form

Access and enrollment

If your Corporate Programme includes Business Travel Accounts, you will automatically be enrolled to BTA Connect.

Corporate Card Programme

Chip & PIN

The card is equipped with Chip & PIN technology. The PIN code is generated randomly and sent to the cardmember in a separate envelope, to the correspondence address of the company or the cardmember.The standard time for delivery is up to 14 business days. If the PIN code is not delivered on time, Cardmember should contact Customer Service.

The PIN code is needed to make in-store and online card payments. Cardmember can also use it to withdraw cash from ATMs if sanctioned by your company

Contactless

Contactless is a quick, secure and safe way to pay for anything up to DKK 350 with the American Express Corporate Card. Simply hold the card close to the reader, wait for the beep and you're done.

» Learn more about contactless

Authentication with American Express

To keep our Cardmembers even more secure, we’ve introduced additional layers of security. When shopping online and when accessing their statement online Cardmembers may need to verify themselves more often.

» Learn more about authentication

You’ll see more of SafeKey®

SafeKey will appear more often during the checkout. SafeKey helps protect against fraud while shopping online by confirming it's really them making the purchase.

» Learn more about shopping secure with SafeKey

Express List keeps your online checkout safe and simple

It’s a personalized list of online websites. It’s possible to add up to 50 websites onto the Express List, so next time the Cardmembers shop at any of these, they won’t have to verify themselves unless we need to check idently.

Online Purchases

When making a purchase online, please be aware that the requested security digits are the four digits on the front of the card. These digits are found above the card number on the right-hand side.

Any questions?

If you have any questions, please contact Customer Service.

Corporate Card Programme

Corporate Card Issuance

It's possible to create a customized Corporate Card e-application with your Company's profile. Type of Card, liability, delivery address of new cards, eventual SAS Eurobonus programme, and contact details of the PA are pre-populated fields on the application.

To set up the online application with your Company's profile, please contact Customer Service.

Once application is submitted and signed by your Company, American Express can start the process. Process takes up to 12 working days.
If an application is declined, it will be notified in writing to the PA and to Card applicant within 5 days. Due to data protection reasons, it might be that American Express is not able to disclose to the PA the reason for the decline.
The PIN code is generated randomly and sent to the Cardmember in a separate envelope, to the correspondence address of the company or the Cardmember.
The standard time for delivery is up to 14 business days. The PIN code is needed to make in-store and online card payments.

Card activation

After receiving the Corporate Card, it should be activated and signed. To activate the Card, the Cardmember should contact Customer Service.

Card validation

The standard validity period of the American Express Corporate Card is 4 years. The Card expires on the last day of the month shown after the words ‘Valid Thru’. The system automatically generates a renewal Card that should arrive no later than 2 weeks before the expiry date. If renewal Card is not received, please contact Customer Service.

Lost or stolen

If the Card is lost or stolen, please call American Express Customer Service on 70 11 55 00 (24/7 support). The Card will be blocked immediately.

Card cancellation

To cancel a card, you can submit a request via @ Work Programme Management. These requests will be automatically updated into the system and you will be able to monitor all of your requests via Status Tracking. Please destroy the card when cancelled.

Express Cash – cash withdrawal from ATMs

With the company’s consent, it is possible to activate the Express Cash service – cash withdrawals from ATMs. This is arranged via the company and American Express.

Spending limit

There are no pre-set spending limits on American Express® Charge Card, however specific spending limits can be set by the company in collaboration with American Express. Cardmembers spending limit is based on factors including your current spending patterns, payment history, credit record and financial resources.

Larger than usual purchases

If the Cardmembers first purchase is going to be a large one, or he/she is going to make a significantly larger purchase than usual, it’s a good idea to contact Customer Service.