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 About Us

What we do

 

American Express is a globally integrated payments company that provides customers with products, insights and experiences that enrich lives and build business success. We do this through innovative payment, travel and expense management solutions for both individuals and businesses of all sizes. More than 170 years of history built on service, trust and security have helped us develop one of the world’s most recognised brands.

Our operations in Australia and New Zealand

 

American Express has been doing business in Australia since 1954, opening our first travel office in the David Jones department store on Elizabeth Street, Sydney. Our local focus shifted to payment products when we introduced the first American Express Card in Australia in 1974. Two years later we launched operations in New Zealand.

 

We have over 1,500 colleagues in the region working across our Sydney and Auckland headquarters, offices in Melbourne, Brisbane, and Perth, and throughout both countries remotely.

 

During the last 66 years, we have continued to grow our merchant base, products, programs and initiatives, all tailored to the interests and priorities of the Australian and New Zealand communities we’re proud to back.

Our vision and mission

 

Our vision is to provide the world’s best customer experience every day. Our mission is to become essential to our customers by providing differentiated products and services that help them achieve their aspirations.

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Our values

We back our customers

 

Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

We make it great

 

We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best – and our teams are proud to deliver it.

We do what’s right

 

Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

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We respect people

 

We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

We embrace diversity

 

We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

We stand for inclusion

 

We all have biases. However, we do not tolerate bias that excludes or minimises anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

We win as a team

 

We view each other as colleagues – part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

We support our communities

 

We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world. 

Corporate social responsibility (CSR)

 

As one of the world’s most recognisable brands, meeting stakeholders' evolving expectations and being a responsible corporate citizen wherever we operate are crucial to building and preserving trust in American Express.

 

However, our stakeholders in Australia and New Zealand have their own unique challenges, expectations and priorities. That’s why we measure and report a set of CSR goals specific to this region.