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    • Card Accounts
      • Your Account
      • Activate a New Card
      • Register for Online Services
      • Amex Mobile App Features
      • Add Someone to Your Account
      • Moving Abroad? Transfer Your Card
    • Business Owners
      • Your Account
      • Activate a New Card
      • Register for Online Services
      • Membership Rewards & Travel
      • Add Someone to Your Account
    • Other Accounts
      • American Express @Work
      • Online Merchant Services
    • Help & Support
      • Support 24/7
      • Forgot User ID or Password?
      • Resolving Complaints
      • Financial Hardship
    • Personal Cards
      • View All Personal Cards
      • Learn About Credit Cards
    • Popular Personal Cards
      • The Platinum Card
      • The Qantas Ultimate Card
      • The Explorer Card
    • Business Cards
      • View All Business Cards
      • Learn About Business Cards
    • Corporate Cards
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      • Corporate Payment Solutions
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      • Book Travel Online
      • Book Fine Hotels + Resorts
      • Book The Hotel Collection
      • Manage My Bookings
    • Travel Resources
      • Destination Guides
      • Travel Insurance
      • Using Your Card Overseas
      • Card Member Benefits
    • Business Travel
      • Global Business Travel Solutions
    • Travel Money
      • Travelers Cheques
      • Qantas Credit Cards
      • Velocity Credit Cards
      • Travel Rewards Credit Cards
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  • Card Accounts

    • Your Account
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    • Amex Mobile App Features
    • Add Someone to Your Account
    • Moving Abroad? Transfer Your Card

    Business Owners

    • Your Account
    • Activate a New Card
    • Register for Online Services
    • Membership Rewards & Travel
    • Add Someone to Your Account

    Other Accounts

    • American Express @Work
    • Online Merchant Services

    Help & Support

    • Support 24/7
    • Forgot User ID or Password?
    • Resolving Complaints
    • Financial Hardship
  • Personal Cards

    • View All Personal Cards
    • Learn About Credit Cards

    Popular Personal Cards

    • The Platinum Card
    • The Qantas Ultimate Card
    • The Explorer Card

    Business Cards

    • View All Business Cards
    • Learn About Business Cards

    Corporate Cards

    • View All Corporate Cards
    • Corporate Payment Solutions
  • Online Travel

    • Book Travel Online
    • Book Fine Hotels + Resorts
    • Book The Hotel Collection
    • Manage My Bookings

    Travel Resources

    • Destination Guides
    • Travel Insurance
    • Using Your Card Overseas
    • Card Member Benefits

    Business Travel

    • Global Business Travel Solutions

    Travel Money

    • Travelers Cheques
    • Qantas Credit Cards
    • Velocity Credit Cards
    • Travel Rewards Credit Cards
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    • Use Points for Travel

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    • Explore Card Benefits
    • Amex Experiences
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    • Why Amex
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David Jones American Express Card Members click here for an important update on the co-brand partnership and what this means for your Card.  

  1. Home
  2. Help Centre

Welcome to the American Express FAQs Help Centre

 

Have a question about American Express?
Explore the Help Centre to read answers to some of the most frequently asked questions

 

Top FAQs

 

  • How do I pay my bill?
  • I’m a new Card Member — how do I activate my Card and register for an Online Account?
  • How do I report and replace a lost, stolen or damaged Card?
  • I’m locked out of my Online Account — what do I do?
  • How do I request a credit limit increase on my Card?
  • How do I change the User ID for my Online Account?
  • How do I set up Direct Debit repayments on my Card?

Account Management

Transactions, Payments & Statements

Interest, Fees & Charges

Travel

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Merchant

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Financial Assistance Programs


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