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Ready to become an American Express Merchant? Have questions about Card acceptance? Let’s talk!
American Express Live Chat
To use Live Chat, please log in to your online merchant account using your User ID and Password.
Live Chat is available from Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time.
If you are not registered to manage your merchant account online, you can enroll here.
Have questions about your Merchant account?
Call 1-800-268-9877 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time)
Ready to accept American Express Cards?
Call 1-877-255-4334 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time)
Need to add a new location to your account?
Call 1-800-268-9877 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time)
Looking for info about Fraud & Card Authorizations?
Call 1-800-268-9824 (24 hours a day, 7 days a week)
Need help with your American Express terminal?
Call 1-877-834-7607 (24 hours a day, 7 days a week)
Need help with a terminal from another provider?
Call the number found on the back of your terminal
Amex Bank of Canada, PO Box 3204 STN F, Toronto, ON, M1W 3W7
Attn: Global Merchant Services Canada