Manage Your Disputes



What is a Dispute


Disputes occur when a question about a charge has been raised by a Cardmember or by American Express.

A Chargeback happens when American Express debits the amount in question from your account and credits the Cardmember.

Learn more about the Disputes process




Manage Disputes Online




Reducing Disputes


You can help reduce potential Disputes and Chargebacks by being alert to fraudulent transactions. For best practices on Dispute management, download the Tips To Reducing Disputes Guide.


For more information, view the Policy Page or Call 1-800-268-9877