Manage Your Disputes
What is a Dispute
Disputes occur when a question about a charge has been raised by a Cardmember or by American Express.
A Chargeback happens when American Express debits the amount in question from your account and credits the Cardmember.
Learn more about the Disputes process
Manage Disputes Online
Reducing Disputes
You can help reduce potential Disputes and Chargebacks by being alert to fraudulent transactions. For best practices on Dispute management, download the Tips To Reducing Disputes Guide.
