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Manage Your Disputes

 

 

What is a Dispute

 

Disputes occur when a question about a charge has been raised by a Cardmember or by American Express.


A Chargeback happens when American Express debits the amount in question from your account and credits the Cardmember.


Learn more about the Disputes process

 

 

 

Manage Disputes Online

 


 

 

Reducing Disputes

 

You can help reduce potential Disputes and Chargebacks by being alert to fraudulent transactions. For best practices on Dispute management, download the Tips To Reducing Disputes Guide.

 

For more information, view the Policy Page or Call 1-800-268-9877