Reporting a Cardmember has passed away
If you need to notify us about a Cardmember or Supplementary Cardmember, please follow the below steps:
We will require you to provide the following documentation in order to close the Account:
These forms are required so that we can manage the account and pass any details onto our probate solicitors if appropriate.
Please contact us if you need help completing the Bereavement Notification form, or if you require a paper copy of the form.
The documents should be emailed to firstname.lastname@example.org. As the internet can be unsecure, if you choose to send American Express personal data and/or documentation by email, please be aware that some email channels are not secure and that American Express is not responsible in the event of unauthorised access of your email account. Please be sure to use a secure encryption method when sending this information.
Alternatively, send to us at the below address:
American Express Services Europe Limited
Bereavement Support Team
1 John Street
Upper Ground Floor
East Sussex, BN88 1NH
Or Telephone : Our team of specialists are available between 9am and 5pm, Monday to Friday.
Tel: 0800 032 7669 or +44 (0)1273 576193
Fax: 01273 341705
It is possible that letters or statements for the deceased customer may continue to be received while the closure of the Account is being arranged. We apologise in advance for any mail that is received.
Use of supplementary cards
Once we have received notification of bereavement, the main Cards and any associated cards will be closed; this includes any supplementary Cards.
If you are a supplementary Cardmember and would like to have your own American Express Card then you can apply for a Card online. Click here to apply for a Card.
Useful links for extra support:
Cruse Bereavement Care is a leading national charity for bereaved people.
Sands is the leading stillbirth and neonatal death charity in the UK.
StepChange can provide people with free debt advice following a bereavement.