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Start your Credit Know-How journey here.

In challenging or encouraging economic times, understanding your Cards, your credit and how to manage debt is important for your financial health. It can be overwhelming, but American Express is here to help.

About the Cards we offer



Charge and Credit Cards


Used wisely, Credit and Charge Cards can make your life easier and offer many benefits and protections. Boost your card knowledge with a better understanding of the differences between Credit and Charge Cards.


What is a Credit Card?


Credit Cards offer a revolving line of credit, meaning that you can carry a balance from month to month rather than having to pay the amount owing in full.
Each time you use a Credit Card, you are essentially taking out a loan. Card issuers require that at least the minimum amount due is paid by the due date every month.
If you always pay your balance in full so that we receive your payment by the payment due date, interest will not be applied to any of your purchases. If you choose to carry a balance or if we receive your payment late, interest charges are calculated and charged to your account. Interest is always charged on balance transfers and funds advances starting from the day the transaction occurs.


TIP: If you make your monthly payment earlier than the due date, you can save money on interest charges when you are carrying a balance.


What is a Charge Card?


Charge Cards are different from Credit Cards in that they require you to pay the full amount you’ve charged to the card each month. By doing so, they can help you manage spending and stay on track with your finances. By paying in full every month you can avoid interest charges.




Tips to make you Card Smart



Manage your spending and maintain a good credit score


Credit Cards and Charge Cards are important financial management tools that allow you to purchase the things you want sooner – and pay for them later. But, because cards are so convenient, it can be tempting to overuse them, and overspend your budget.

Being Card Smart includes knowing how to manage your spending and realizing the importance of having a strong credit rating.

These simple tips can help you be even more Card Smart:

  1. Know your spending limit and don’t exceed it.

  2. Know the due date of your payment and be disciplined about making sure your financial institution receives your payment on time.

  3. Always pay at least the minimum due to keep your account in good standing. For Charge Cards, remember to always pay your balance owing in full and on time each month.

  4. Maintain your standard interest rate by paying at least your minimum payment on time each month.

  5. Consider consolidating outstanding balances into one convenient payment or to a lower interest rate.

  6. Use online financial management tools to keep track of your card spending. That way, there are no surprises when your statement arrives.

  7. Avoid taking cash advances. They often incur a fee and can add to your debt and borrowing levels.

  8. Make a budget, and stick to it. Track your spending to help you remain aware and in control of your purchasing behaviour.

  9. Regularly review your monthly statements to ensure there are no errors or unauthorized charges on your account.

  10. Check your credit bureau report once a year to verify that your information is correct. This will help to ensure that lenders evaluate your profile with accurate information. Contact credit bureau service providers directly for details.


Is a Charge Card right for you?



What is a charge card?


A Charge Card allows you to manage and maximize your cash flow, because it has no pre-set spending limit. For the financially savvy consumer, a Charge Card makes good sense. Because your statement must be paid in full each month, many people find charge helps them control spending.


Purchasing Power


With a Charge Card, you are granted more purchasing power with no pre-set spending limit. While your spending is not unlimited, your purchases are approved based on a variety of factors, including your credit record, payment history, spending pattern and personal resources. Proof of resources and security may be required.
Like many Credit Card products, should you wish to make a purchase that goes beyond your usual spending patterns, please call the Customer Service number on the back of your Card to ensure a seamless experience.
If your spending continues to increase over the months, and your payments and credit record remain in good standing, you can achieve more spending power over time.


Online Expense Management Reports for Small Business Cards


Managing business expenses just got easier with Online Expense Management Reports. These reports offer flexibility in tracking expenses, and can help make financial statement and tax preparation easier.




Learning About Interest
On Your American Express Credit Card



Calculating Interest


American Express Credit Cards are a convenient way to pay for everyday purchases. A credit card is a lending product. When you make a transaction using your Card, we are lending you that amount of money and you are essentially taking out a loan. As an American Express Cardmember, you have the flexibility to pay back the loan so that we receive your payment in full by the payment due date or over a longer period of time. A minimum payment is always due by the payment due date every month.


When interest is charged


If you always pay your balance in full so that we receive your payment by the payment due date, interest will not be applied to any of your purchases. If you choose to carry a balance or if we receive your payment late, interest charges are calculated and charged to your account. Interest is always charged on balance transfers and funds advances starting from the day the transaction occurs.




Credit Report Basics



What is a Credit Report?

A credit report is a collection of information held at credit bureau service provider, TransUnion Limited. Banks and other businesses that lend money access this information with your consent. This information is compiled into a single report that helps lenders determine if you are a good financial candidate.

Your credit report is referred to when you apply for credit and includes the following information:

  • Your identification: name, address, previous address, date of birth
  • Credit history: including credit accounts and loans with banks, finance companies; credit limits and balances; on-time and late payments
  • Public records: bankruptcies, court cases
  • Inquiries: including lenders you’ve recently sought credit from

It is a good idea to review your credit report once a year. If you discover any inaccurate information, it can be corrected or removed by contacting the Credit Bureau directly.

By law, your credit report does not include certain personal facts such as race, religion, health status and political affiliation.


Who can view your Credit Report?

With your consent, your credit report can be viewed by lenders and yourself in accordance with the Privacy Act.

As a responsible lender, American Express reviews credit reports of our customers on a regular basis. The information reflected on credit reports is taken into consideration to manage your account.


How do you establish a Credit Rating?

You begin to establish a credit rating as soon as you apply for your first loan or credit card. From that point on, the way you manage your accounts will have a positive or negative impact on your credit rating.

A good credit rating is necessary in order to apply for credit in the future. For example, lenders will evaluate your credit report prior to approving your request for car loans, mortgages, lines of credit and credit cards.


Good Credit Guidelines

Some things that lenders consider when reviewing your credit report are:

  • Timeliness of bill payments
  • Total outstanding balances
  • Total usage of credit lines
  • Negative public records

To help keep your credit rating in good standing you should always pay your bills on time. If you are moving, ensure you provide your lenders with your new address and other contact information to avoid late or missed payments.

You should also check your credit report annually to ensure the accuracy of your information.

Remember to inform your lender and the Credit Bureau immediately if you notice any inaccurate information in your credit report.

Credit Resources at your fingertips



Online Resources offer more info about credit


By learning more about credit, you’ll be in the best position possible to make informed choices about the way you manage it. You can always refer back to this site for advice and guidance. Plus, there are many other online resources that can help you learn and stay informed. Just follow these links:



TransUnion HK offers consumer credit related products and services to the HK market. Visit the TransUnion website for more information.


Find out more


The Office of Privacy Commissioner for Personal Data Hk

The website can provide access to information regarding the execution of the Privacy Ordinance, as well as news and the latest activities of the PCPD.


Find out more


Hong Kong Monetary Authority

The HKMA is the government authority in Hong Kong responsible for maintaining monetary and banking stability.


Find out more




In difficult times, let us help



Sometimes, you may need support


Your personal circumstances constantly change. And sometimes you may face temporary periods of financial hardship for any number of reasons – often beyond your control.

These situations may include:  

  • Unemployment
  • Injury or Illness
  • Divorce or Separation
  • Unexpected Reduction of Income

American Express understands that hard times can happen. That’s why, if you’re experiencing difficulty meeting your monthly credit commitments, it’s important to stay in contact with us – so we can make you aware of all the repayment options available to you.

Our Customer Service team is specially trained to assess your situation and can provide repayment plans tailored to your needs. Solutions offered to you will differ depending on your circumstances.



Helpful tools you can use right now


As an American Express Cardmember, you have a wide range of financial tools at your disposal.


Online Services is a free service that enables you to review billing records and update contact details.


Autopay Service is also a free service that automatically processes monthly payments from your bank account by your payment due date.

Dealing with debt



In challenging or encouraging economic times, understanding how to manage debt is important for your financial health. Sometimes it can be overwhelming.

If you’re feeling that way, remember, you’re not alone. There are many solutions that can help make debt manageable. But just as it takes time to get into debt, it can also take time to get out of it.

Here are some guidelines to help you manage and reduce your debt: 

  • Create a budget and stick to it. Budgets can help you gain control of your debt and manage future spending.
  • Prioritize your outstanding balances based on interest rate. Pay off your highest-interest debts first. But remember to continue paying at least the minimum amount on the other outstanding balances.
  • Investigate alternatives for paying down your debt. You may want to consider monthly instalment, discount payment or using another alternative to help you pay down your debt.
  • Resource your available payment options. Some lenders offer a variety of payment methods. See what’s available and use the option best suited to help you pay on time, every time.
  • Utilize services such as SMS Alerts to help you remain aware of your due dates and spending levels.
  • Talk to your lenders if you’re struggling to make your payments. Don’t skip the payment altogether, as this will only make the situation worse and impact your credit rating. In many cases, lenders are willing to work out a solution with you.
  • Seek advice from a professional credit counselor, legal, other financial institutions.


Budgets build healthy habits


Budgets can help you recognize spending habits and identify areas where you might be able to cut back. They’re an important tool for managing your debt, and are simple to create.



How to prepare a budget


  1. Track your income and expenses: Over a two-month period, keep records of all your money coming in (income) and going out (expenses). Certain expenses may be fixed each month, including rent, mortgage, groceries, insurance premiums, utilities and transportation. Other expenses may vary – such as vacations, entertainment and gifts.

  2. Create your budget: It is recommended that you prepare the budget for one month so you can directly compare your monthly expenses against your income. You may also choose to complete your budget from a household point of view. If this is the case, be sure to consider income from all contributing household members and the total of everyone’s monthly expenses.

  3. Follow your budget and keep track of your spending: When you have a good record of where your money is going, see if you can cut costs in certain areas. Or, see if you can add to your savings.

Online Services

American Express Online Services gives you 24-hour secure access to manage your Card account online.
So why not DO MORE online today?