Call us wherever you are in the world, whatever time, day or night. If you've got a problem we can start to put things right straight away.
Treat your Card like cash - don't leave it unattended. After each purchase, check that you have your Card back. Please protect your wallet and be mindful of pickpockets. Report any Card loss immediately. Enroll to American Express Online Services to check your charges regularly and at your convenience.
To strengthen security controls on ATM services, as mandated by the Hong Kong Monetary Authority ("HKMA"), all magnetic stripe cards with ATM capability will be replaced by chip cards. Enhanced security measures will also be adopted for overseas ATM cash advance services.
With the EMV Smart Chip, your Card is better protected against fraudulent activities. Unlike magnetic stripe only Cards, an EMV Smart Chip Card contains a microprocessor Chip that uses encryption to prevent its contents from being copied. This makes it nearly impossible for fraudsters to decode or tamper with the Card.
We are progressively migrating all Cardmembers to EMV Smart Chip Cards between September 2013 and December 2015. What to expect when your new Card arrives?
EMV is a global security standard for Chip Card technology. With the EMV Smart Chip, your Card is better protected against fraudulent activities.
Not at all. Simply present your Chip Card to the merchant sales staff who will insert it into the Chip Card reader instead of swiping it at the point-of-sale terminal. On the other hand, your Chip Card can still be swiped in exactly the same way as you do today.
Security is our number one priority so regardless of whether your Card has a chip or not you will be protected by our Fraud Protection Guarantee. This means provided you take reasonable care with your Account details and do not unreasonably delay in notifying us if you notice a charge you don't recognise, you won't be held liable for any fraudulent charges.For more information on American Express Fraud Prevention click here.
Yes, your Chip Card can be used overseas, even in countries where Chip Cards are not prevalent.
Please activate your new Card before use. Thereafter, please cut your old Card across the magnetic strip to destroy it to prevent any unauthorized usage.
There is no change to your Card number, but your new Chip Card will have a new expiry date and 4-digit security code. Therefore, please update any payment template you have set up.
We are rolling out Chip Cards across our American Express Cards in progressive phases between September 2013 and December 2015. You can continue to use your existing magnetic stripe Card as normal before your Chip Card is available.
We are progressively migrating all of our Cards to Chip Cards. As such, you may not receive all your Chip Cards at the same time.
Do you always check if an online shop is secure?
Is there any more you could be doing to help prevent fraud?
Feel secure knowing we make fraud prevention our business.
Our direct relationships with merchants all over the world mean your transactions are better protected, whilst our early detection systems constantly scan your account for uncharacteristic transactions that we suspect may be fraudulent. In the unfortunate event of a fraudulent transaction on your account, we offer a Fraud Protection Guarantee. This states that if you're a victim of fraud and have taken reasonable care, you won't be held responsible for any fraudulent charges incurred.
Fraud Protection Guarantee
If you're unlucky enough to be a victim of fraud, it's our job to take care of it. You won't be held responsible for fraudulent charges, as long as you have taken reasonable care with your account details and PIN. So you can relax and spend securely, anywhere in the world. The moment we are alerted to a fraud, our team will work to resolve any issues as soon as possible and return your account to normal. For example, we'll credit your account in full and arrange a replacement Card with a new and secure Card number.
Online Fraud Protection
When you use the American Express Card to purchase over the Internet, you will not be held responsible for any fraudulent charge, provided you notify us immediately upon discovery of any fraudulent transaction on your statement and you have compiled with the Card conditions. "Immediately" means on or before the due date of the statement in which the fraudulent transaction appears.
Your American Express Card could be the most useful thing to take on any journey. Even if it's stolen, help is just a phone call away. We're there for you in 2,200 Travel Service Offices* in over 140 countries across the globe.
? Emergency Card replacement - as soon as is humanly possible
? Global Assist: 24-hour emergency assistance helpline for you and your family
Lost Card? Luggage? Passport?
If you lose your Card and need a replacement urgently, we aim to replace it urgently. Our staff have been known to move mountains to organise replacement Cards in a matter of hours. If you've lost your wallet, we could even help you with your hotel check-in if you need one.
Our Global Assist service can help you locate lost luggage and find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home.
*Comprised of Travel Service locations of American Express Travel Related Services Company Inc., its affiliates and representatives worldwide. Not all services are available at all Travel Service locations and they may be limited by local law and available cash limits.
Simply call us on: 2811 6122
Visit our Safe and Secure FAQs for additional information about how we can protect you.