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Corporate Cardmember Guide
Enjoy the benefits and reliable service of American Express worldwide.
Your company has chosen the Corporate Card for your business (travel) expenses. With this card, you can enjoy the various benefits and reliable service of American Express® worldwide. And not only that – managing your business expenses is also a lot easier.
Please review provided information regarding your Corporate Card and in case further questions arise, contact our Customer Service
American Express® Corporate Card
The American Express Corporate Card provides you with a flexible and safe payment method everywhere in the world, while supporting cost control and helping to deliver savings.
Corporate Card issuance
The Corporate Card is issued upon receiving the cardmember application form, completed and signed by you and by the company/ Programme Administrator.
The standard time for issuing and delivering the Corporate Card is 12 business days (counting from the date of receipt of the correctly completed application). If the card is not delivered within the standard time limit, please contact Customer Service
Activate your card
Activate your card online by typing americanexpress.no/aktiver in your browser. Don't forget to sign the back of your card.
Card validation
The standard validity period of the American Express Corporate Card is 4 years. The card expires on the last day of the month shown after the words ‘Valid Thru’. The system automatically generates a renewal card that should arrive no later than 2 weeks before the expiry date. If the new card does not reach you two
weeks before the expiry date of the currently used card, please contact Customer Service
Lost or stolen
If the card is lost or stolen, it is necessary to block it as soon as possible, by calling the American Express Customer Service Team operating 24/7. The card will be blocked immediately, and a replacement card will be issued.
Good to know:
- Corporate Card previously reported lost or stolen cannot be re-opened. If a card should be found after reported lost or stolen, please destroy the card and await
- replacement card.
- PIN-code remains the same if card is renewed or replaced.
Online Account
Please register an account and login to our Online Portal. In your Online Account you can access your transactions and monthly statements. Just remember to add any new cards you may receive to your existing user-ID.
Express Cash – cash withdrawal from ATMs
With your company’s consent, it is possible to activate the Express Cash service – cash withdrawals from ATMs. The service can be activated by selecting the ‘Express Cash Service’ in the application for issuing the card.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company or contact American Express Customer Service.
Earn EuroBonus extra points
You can earn SAS EuroBonus Extra points on all you spend on your Corporate Card. The annual fee for adding the EuroBonus points program to your card is 250 kr, and you earn 1 EuroBonus extra points per 10 kr you spend on your card. Connecting your Corporate Card to the EuroBonus program requires your company approval. Please reach out to your Programme Administrator. Please note:
- Sign up for EuroBonus and create your personal account.
- Cash, foreign currency, fees or late payment charges does not generate points.
Travel insurance
A travel insurance is included in your Corporate Card and covers you when you pay for your business trip using your card. The insurance covers:
- Travel baggage
- Travel illness (not applicable in Norway)
- Travel accident
- Travel liability
- Cancellation, interruption or delay of holiday or journey
How to Claim
In the event of an accident please or to make a claim under the policy, please reach out to the insurer Chubb European Group Limited at
(+47) 23 31 54 40 or e-mail chubbskadeavd@chubb.com
Contact is recommended immediately after the accident occurs, prior to taking any further action
» Full Insurance Terms & Conditions
Global Assist 24/7
Global Assist provides a 24-hour emergency hotline for cardmembers and offers legal advice, medical advice and advice in emergency situations. Global Assist advice is free of charge for card members, but any additional cost will apply.
Global Assist can help you:
- find names and addresses of doctors, hospitals, dentists and clinics'
- get in touch with embassies
- get in touch with an interpreter
- with emergency messaging service
24-hour Global Assist number (+47) 22 36 06 25
Emergency Card Replacement
Should you report your card lost or stolen, and need a emergency card replacement - we can often get a replacement card to you within two working days. Please contact Customer Service for emergency card replacement.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company or contact American Express Customer Service.
Statement delivery
Once a month, you will receive an account statement that clearly shows the total amount to pay and last payment date. Your purchases will be displayed in local currency. If you have made purchases abroad, these will be reported in both local and foreign currency. You can easily keep track of your transactions via the Online Portal on the web.
e-Invoice
Registration of e-invoices is now available. With immediate effect you will start receiving e-invoices from American Express if you have given general acceptance to receive e-invoices with your internet bank. If you do not wish to receive e-invoices from American Express going forward, you can opt out by following the instructions provided by your internet bank.
Direct Debit
To be sure that the invoice is always paid on time, you can also choose to use direct debit (AvtaleGiro). If you choose to combine e-invoice and direct debit, the e-invoice is sent only as information and the invoice amount is automatically deducted from your account.
Payment Details
- Bank: DNB Bank ASA
- Account number: 7058 0661 481
- Account name: American Express Europe S.A. (Norway branch)
- Reference: Your 15 digit Ameican Express Card number
- IBAN: NO11 7058 0661 481
- BIC/SWIFT: DNBANOKKXXX
Please note we have an allocation period of up to 3 business days. If you want to make sure a payment is included on your next statement, please take the allocation period into consideration when making the payment.
Online Portal and Online Statement
You can access your transactions and monthly statements via Online Portal.
- View your transactions and payments the day after they are made.
- Remember to add any new cards you may receive to your existing userID.
» Set up your Account Online and register your Corporate Card
Disputes and Complaints
If you should have enquiries related to transactions or disputed charges, or if you should want to raise a complaint – please contact Customer Service Team
» Customer Complaints (in Norwegian only)
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company or contact American Express Customer Service
Chip and PIN
Your card is equipped with Chip & PIN technology. The PIN code is generated randomly and sent to the cardmember in a separate envelope, to the
correspondence address of the company or the cardmember.The standard time for delivery is 10 business days. If the PIN code is not delivered on time, you should contact our Customer Service
- The PIN code is needed to make in-store and online card payments. You should also use it to withdraw cash from ATMs if sanctioned by your company
- You can change your PIN code in some ATMs
Contactless
Contactless is a quick, secure and safe way to pay for anything up to 500 kr with your American Express card. Simply hold your card close to the reader, wait for the beep and you're done.
» Learn more about contactless
Authentication with American Express
To keep you even more secure, we’ve introduced additional layers of security. When you shop online and when you access your statement online you may need to verify yourself more often.
You’ll see more of SafeKey®
SafeKey will appear more often during the checkout. SafeKey helps protect against fraud while shopping online by confirming it's really them making the purchase.
Express List keeps your online checkout safe and simple
It’s a personalized list of websites you’ve shopped at online. You can add websites onto your Express List, so next time you shop at those websites, you won’t have to verify yourself unless we need to check it’s you.
» Learn more about Express List
Online Purchases
When making a purchase online, please be aware that the requested security digits are the four digits on the front of your card. These digits are found above the card number on the right-hand side.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company - or contact American Express Customer Service
Corporate Card programme
Terms and Conditions
» Corporate Card Terms and Conditions
Travel Insurance
» Insurance Terms for Corporate Card
Fact Sheet
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