Report Fraud





Contact us to report suspicious activity


Has your Card been lost or stolen? Don't recognise a transaction on your Account? If you think you may have become a victim of fraud, call us immediately here.


You can freeze (up to 7 days) or unfreeze your Card through our mobile app to limit purchases if it is misplaced, without closing your Account completely.


Call us


Please call us at the phone number on the back of your Card or find the right number here.

Other ways to contact us


Your safety, wherever and whenever you use your American Express® Card, matters to us. 

That's why we make it as easy as possible for you to contact us if you think you've been a victim of fraud. 

Simple steps to help you protect yourself against fraud

Read these helpful tips to keep your Account and personal information safe.





Check your Account regularly


Download the American Express Mobile App to see your latest transactions on your Account at a glance. You can also turn on the notification for balance details, payment received, payment reminder and missed payment reminder (only available for Basic Card Members).



Switch to paper-free statements and view your statements regularly and thoroughly.

You can opt in to paperless statements by logging into your Online Services Account and also Register for Card alerts, which monitor your Account with weekly updates via email or text.






Call us as soon as possible on the phone number on the back of your Card or find the right number here if an unrecognised charge or charges appear in your transaction history or Account statement. 



Keep copies of your receipts and compare them to your statement. 

fraud protection guarantee





Fraud Protection Guarantee


If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken reasonable care to protect your Account details, PIN and any device on which you store your Account information. 


Phishing, scams and online safety


Be alert to phishing scams and stay safe with our helpful

tips on what to watch out for.