Report Suspicious Activity
Contact us to report suspicious activity
If you suspect your login credentials have been compromised, you can disable access to your Online Account via the Kill Switch located in the Account Management Section. You can also activate it directly here. We will immediately end all active sessions and block any login attempts. Activating the kill switch does not limit purchases on the Card.
To temporarily limit purchases, freeze your Card (up to 7 days) through our mobile app.
If you think you’ve been a victim of fraud, we’re here to help. Please call us at the phone number on the back of your Card.
FAQs on Kill Switch
Kill Switch is a security feature for you to instantly block your Online Account access if you suspect that your login credentials have been compromised. By activating Kill Switch, you will no longer be able to log in to your Online Account on the website or Amex App.
You can activate Kill Switch through the following channels:
- From the Account Management section of your American Express Online Account
- From the Account tab in your Amex App
You'll need to call us to unlock your Account. Once we've verified your identity over the phone, we'll help you set up a new password.
If the Basic Card Member activated Kill Switch, the Supplementary Card's Online Account will continue to remain active. If you wish to activate Kill Switch for your Supplementary Card, you will need to do so via their Online Account.
Steps to help you protect yourself against fraud
Read these helpful tips to keep your Account and personal information safe.
Download the American Express Mobile App and turn on Account alerts to keep an eye out for fraudulent activity (only available for Basic Card Members).
Call us as soon as possible on the phone number on the back of your Card or find the right number here if an unrecognised charge or charges appear in your transaction history or Account statement.
Switch to paper-free statements and view your statements regularly and thoroughly
You can opt in to paperless statements by logging into your Online Services Account and also register for Card alerts, which monitor your Account with weekly updates via email or text.
Keep copies of your receipts and compare them to your statement.
Fraud Protection Guarantee
If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken reasonable care to protect your Account details, PIN and any device on which you store your Account information.
Phishing, scams and online safety
Be alert to phishing scams and stay safe with our helpful
tips on what to watch out for.