Program Administrator Guide | American Express US

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Global Dollar Card

Program Administrator Guide

Welcome to the American Express Global Dollar Card Corporate Card Program!

As a Program Administrator (PA), you’ll play an important role in effectively managing the GDC Corporate Program. To help you get started, we’ve developed this resource to help maximize your use of the GDC Corporate Program.

What is American Express @ Work^®?

Tackle day-to-day management tasks and quickly respond to major organizational changes using the powerful account management and support tools available through @ Work¹. With American Express @ Work^® Reporting you can:

Access a single online portal for actionable reporting and efficient program management
Get visibility into your company’s spending
Leverage intuitive reporting tools to help you make decisions for your business

Click here to learn more about the main features of @ Work.

How to Register as Program Administrator

As a first-time user, the PA receives two emails with information needed to complete the registration process.

1. Welcome Email: This email will ask you to activate your account to begin enjoying the features and benefits that will help you manage your Corporate program.

Click here to begin registration and follow on screen instructions to:

Verify your identity
Create your profile

Alternatively, you may enroll over the phone by calling 1-800-597-5500*.

2. Contact ID Email: Once you start your registration process, you will receive the second email, which will include your Contact ID. Please use this Contact ID to validate your identity for American Express @ Work^® Registration.

Remember to keep this Contact ID in a safe and convenient place, as you may need to refer to it if you ever need to call our Customer Care Professionals.

For your convenience, kindly bookmark atwork.americanexpress.com for future reference so that you can easily access @ Work for your program management.

If you have questions or require support with @ Work, contact us at 1-800-597-5500*.

How to Make Payments

Click here to access the Global Dollar Card Program Administrator Remittance Guide (also available in Spanish).

This guide outlines how to view and pay billing statements to help avoid processing errors and account delinquencies. We look forward to making your payment process as straightforward and efficient as possible.

Terms & Conditions

¹American Express @ Work^®

Use of American Express @ Work^®is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express^®Corporate Card programs.

@ Work is available to all companies with an American Express Corporate Card program.

Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-597-5500*.

*For some countries, you may be required to dial the local AT&T number first in order to access the toll-free number. To obtain ATT local numbers, please visit: att.com/traveler.

We encourage you to ask your Card Members to register for Online Account Access. American Express provides 24/7 online access to Corporate Card account information. Card Members can view statements, pay bills, submit expense reports, set up and receive account alerts.

To enroll in Online Account Access, Card Members should visit americanexpress.com or call Customer Service at 1-800-545-1171.*

Creating an Access Key

Once you’re registered as a PA, you should create an Access Key. An Access Key is a unique, system-generated code that links to one Basic Control Account (BCA). It allows your employees to apply for Cards online and you to control the process. With this code, you’ll be able to review employee applications online and approve of decline them. You’ll also be able to generate email notices to other approving managers and Card applicants to advise them or provide a status update.

As a Program Administrator (PA), you can only have one Access Key per BCA. A BCA number can have multiple Access Keys, but only one can be assigned to each PA. When a new Access Key is generated by the same PA, the existing Access Key will expire automatically.

Global Apply for Card (new): Click here to learn about Global Apply for Card (GAFC) to get an overview on initiating and managing Card applications.

Approval Routings & Options (Global Apply for Card)

When reviewing a summary of the application, you can choose to approve, edit, or route it back to the Card Applicant for further details, or cancel (decline) to proceed with the application. Review the Global Apply for Card user guide to learn about approving Card applications.

Provide Applicants with Access Key & Link

Global Apply for Card:

Once the Access Key has been created, you’ll be able to provide the Access Key and the following link to your employees for the @ Work Global Apply for Card portal: https://www.americanexpress.com/en-la/charge-cards/apply/corporate?loginPage=ak.

Online Account Access:

Corporate Card accounts are eligible to enroll for online services. Centrally Billed Accounts, where charges on all Card accounts are billed to the company instead of the individual Card Members, may be excluded. Use of online payments and electronic expense report services are subject to your company practices and policies. Card Members must enroll at https://americanexpress.com/confirmcard.

Terms & Conditions

¹American Express @ Work^®

@ Work is available to all companies with an American Express Corporate Card program.

Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-597-5500*.

*For some countries, you may be required to dial the local AT&T number first in order to access the toll-free number. To obtain ATT local numbers, please visit: att.com/traveler.

General Considerations for Completing and Submitting a Global Dollar Card (GDC) - American Express® Corporate Card Application (for Program Administrators)

This document outlines the completion requirements and submission channel options for Global Dollar Card - American Express® Program Administrators (PAs) regarding their employees' GDC Corporate Card applications.

Before initiating the Card application process, please ensure that the country on the Card Applicant’s application matches the country in which
your company operates and for which it has an a GDC program. This is reflected in the program’s hierarchy at Master Control, ntermediate Control,
or Basic Control Account level. If you need to add a new country to your program’s hierarchy, please reach out to your GDC Account Executive
first. Applications that do not meet this requirement will be rejected.

Completion Requirements

The Card Applicant must complete the GDC Card application on their own behalf. Program Administrators and other individuals are not permitted to complete the GDC Card application on behalf of the Card Applicant.

The country of residence of the Card Applicant must match the country of the Basic Control Account under which the Card is being requested.

Note: There are certain countries in which GDC Cards may be used, but where GDC Cards cannot be delivered. If delivery to an address in one of these countries is requested, you will need to select an alternative address in a country that is approved for delivery of GDC Cards. In all circumstances, only addresses in countries where GDC Cards can be used, and which are approved for delivery of GDC Cards, will be accepted. You may contact GDC Customer Service with any questions.
In all circumstances, only alternate addresses in countries that are approved for GDC Card issuance will be accepted.

Note: American Express may request address verification documentation for the company address and alternate address if either is selected as the preferred Correspondence/Billing/Card Delivery address.

Submission Channel Considerations

We accept applications in two forms - PDF and through Global Apply for Card (GAFC) (recommended):

For PDF applications:
- The number of days between the date of the Card Applicant’s signature and date of application approval by the approver/PA should not exceed 45 days.
- The number of days between the date of the Card Applicant’s signature and application submission date to American Express should not exceed 52 days.
- We recommend applying a digital signature – DocuSign or Adobe – rather than a manual signature on the application form.
For Global Apply for Card (GAFC) applications:
- Expedited Card deliveries require a physical address; the address for delivery cannot be a P.O. Box.
- Expedited Card delivery is the quickest available option for courier delivery to Card Members. American Express does not guarantee at any time certain delivery dates or time frames for expedited Card delivery. Expedited Card delivery time is subject to the courier services being available in the country in which the requested delivery address is located.

Submission Results

An application may be approved, pended, or rejected.

If the Card application is approved, the Card will be issued and then delivered to the address selected by the Card Applicant for Card delivery.

If the Card application is pended due to missing information and/or additional information required from the Card Applicant:
- A Letter of Incompleteness (LOI) is sent to the Card Applicant’s business email and physical address provided on the application. The LOI contains details about the missing information, and, if applicable, provides a list of approved documents that need to be submitted.
- The Card Applicant is responsible for discussing the status of their Card application with the Card application’s internal approver (e.g., PA), if necessary.
- The Card Applicant has 30 days to respond to the LOI. No response or an incomplete or inaccurate response will result in the rejection of the Card application.
- The Card application’s internal approver (e.g., PA) will receive a notification of the pended status, but no specific details are provided due to privacy considerations.
If the Card application is rejected, it means one or more completion requirements were not met and:
- An adverse action notice is sent to the Card Applicant’s business email address provided on the application, including the reason for rejection.
- The Card Applicant is responsible for discussing the status of their Card application with the Card’s application approver (e.g., PA), if necessary.
- The Card application’s internal approver (e.g., PA) will receive a notification of the rejection status, but no specific details will be provided due to privacy considerations.

Application Fields

The following considerations can help the Card Applicants successfully complete a GDC Card application. Program Administrators should ensure that their company’s Card Applicants are aware of the considerations below.

Please note: American Express may ask for additional supporting documents as part of the application process.* It is recommended that Card Applicants have these documents readily available to provide (if necessary) for Card application processing.

Field Name	Key Considerations
First Name Middle Name Last Name	When writing FIRST and MIDDLE NAMES, follow the EXACT format on the ID being provided. If the ID mentions “GIVEN NAMES” or “NAMES”, include all names in the FIRST NAME field. Only when MIDDLE NAME is a specific field in the ID, include such name(s) in the MIDDLE NAME field. If the Card Applicant’s ID includes more than one LAST NAME, all must be included in the LAST NAME field. If the FIRST, MIDDLE and/or LAST NAME exceed the spaces on the application, the Card Applicant should fill the characters up to the space provided.
Date of Birth US SSN#/ITIN# National ID #	The Card Applicant must be at least 18 years old. Applicants with US SSN or ITIN must provide such number as their identifier; no other ID will be accepted. For applicants without a US SSN or ITIN, the National ID # provided must match the National ID document submitted by the Card Applicant, including any adjacent letters and symbols.
Residential Address	Card Applicants must provide their current residential address in its complete form. City/Town, State/Province, and Postal Code will be mandatory fields if these exist in the country of residence. The residential addresses provided must match the residential address in the verification documentation that should be readily available for submission in case it is requested by American Express. The residential address cannot be a P.O. Box. The residential address cannot be the same as the company address.
Business Email Address	Refers to the Card Applicant’s email address registered to the company’s email domain.
Contact Number	Refers to the mobile and business contact phone number, including country code. For business phone numbers, provide the desk extension, if applicable.
Correspondence/Billing/Card Delivery Address	Card Applicants must select one of the address types as a preferred option for correspondence, billing, or Card delivery. If the Basic Control Account under which the Card Account is requested has been set up as Central Card Delivery (CCD), the preferred address will be automatically set up to the address at the Basic Control Account.

* Refers to the list of approved supporting documents for verification by American Express.

List of Approved Supporting Documents:.

For Name, Date of Birth, and National Identification Verification:

A clear copy of one of the following active government-issued identification documents that includes the applicant’s complete name and date of birth, matching with the information provided on the Card application:

Driver's License
Non-Driver Photo ID
Passport
Passport Card
Tribal Card
Permanent Resident Card

For Residential Address Verification:

A clear copy of one of the following documents containing the Card Applicant’s current residential address. Please note the residential address on the documents listed below must not be the billing address, but rather, the Card Applicant’s residential address where the service is provided:

Active Government-Issued ID (Driver's License, Non-Driver Photo ID, Passport, Passport Card, Tribal Card, or Permanent Resident Card)
Bank Statement
- Must be issued in the last 60 days.
- May be online or mailed.
Utility Bill (landline phone bill, cell phone bill, electric bill, water bill, sewer bill, trash bill, gas bill, cable bill, or internet bill)
- Must be issued in the last 60 days and cannot be marked as Final Bill.
- May be online or mailed.
Credit Card Statement
- Must be issued in the last 60 days.
- May be online or mailed.
Homeowner's/Renter's Insurance Statement
- Must not be a future agreement.
- May be online or mailed.
Lease or Rental Agreement
- Must not be a future agreement.
- Must be executed by both the landlord and the tenant.
Mortgage Statement
- Must be issued in the last 60 days and cannot be marked Final Bill. May be online or mailed.

Additional Information:

It is recommended that the Card Applicant provides an email address registered to the company’s email domain instead of:
- A generic, non-company email address; for example, @gmail.com, yahoo.com etc., or
- A shared email address: for example, finance@ABC.com, that can be accessed by multiple employees.
Note: In the event that an email address of these types is provided on the Card application form, the Card Applicant/company will be responsible for any unauthorized access to sensitive information about the Account that may be shared, specifically if the Card Member or the Program Administrator fails to cancel the Account when the Card Member leaves the company.

Please share the resource:General Considerations for Completing and Submitting a Global Dollar Card American Express® Corporate Card Application (For Card Applicants) with your Card Applicants.
GDC Program Administrator and Card Applicant support is available by calling GDC Customer Service at 1-800-597-5500* and 1-800-545-1171*, respectively.

For some countries, you may be required to dial the local AT&T number first in order to access the toll-free number. To obtain AT&T local numbers, please visit: att.com/traveler.

General Considerations for Completing and Submitting a Global Dollar Card (GDC) - American Express® Corporate Card Application (For Card Applicants)

This document will assist Global Dollar Card (GDC) - American Express® Card Applicants in completing their GDC Corporate Card applications. Card Applicants should consult with their company’s Program Administrators (PA) to ensure they are aware of the considerations below.

Before initiating the Card application process, please ensure that the country on your application matches the country in which your company operates and for which it has a GDC program This is reflected in the program’s hierarchy at Master Control, Intermediate Control, or Basic Control Account level. Applications that do not meet this requirement will be rejected. Please reach out to to your Program Administrator if you have any questions.

Completion Requirements

You must complete your GDC Card application. Program Administrators and other individuals are not permitted to complete the GDC Card application on your behalf.

Your country of residence must match the country of the Basic Control Account under which the Card is being requested, and this country must be approved for GDC Card issuance at the moment of the request.

Note: There are certain countries in which GDC Cards may be used, but where GDC Cards cannot be delivered. If delivery to an address in one of these countries is requested, you will need to select an alternative address in a country that is approved for delivery of GDC Cards. In all circumstances, only addresses in countries where GDC Cards can be used, and which are approved for delivery of GDC Cards, will be accepted. You may contact GDC Customer Service with any questions.

Submission Results

An application may be approved, pended, or rejected.

If your Card application is approved, the Card will be issued and then delivered to the address selected for Card delivery.

If your Card application is pended due to missing information and/or additional information required:
- A Letter of Incompleteness (LOI) is sent to your business email and physical address provided on the application, including details on the missing information, and the list of approved documents to be provided, if applicable.
- You will have 30 days to respond. No response or an incomplete or inaccurate response will result in the rejection of your Card application.
- You are responsible for discussing the status of your Card application with the Card application’s internal approver (e.g., Program Administrator), if necessary.
- The Card application’s internal approver (e.g., Program Administrator) will receive a notification of the pended status, but no specific details are provided due to privacy considerations.

If your Card application is rejected, it means one or more completion requirements were not met and:
- An adverse action notice is sent your business email address provided on the application, including the reason for rejection.
- You are responsible for discussing the status of your Card application with the Card application’s internal approver (e.g., Program Administrator), if necessary.
- The Card application’s internal approver (e.g., Program Administrator) will receive a notification of the rejection status, but no specific details will be provided due to privacy considerations.

Completing the Application Fields

The following considerations will help ensure a successful process when completing your GDC Card application.

Please Note: American Express may ask for additional supporting documents as part of the application process.* It is recommended that you have these documents readily available to provide (if necessary) for Card application processing.

Field Name	Key Considerations
First Name Middle Name Last Name	When writing FIRST and MIDDLE NAMES, follow the EXACT format in the ID being provided. If the ID mentions “GIVEN NAMES” or “NAMES”, include all names in the FIRST NAME field. Only when MIDDLE NAME is a specific field in the ID, include such name(s) in the MIDDLE NAME field. If your ID includes more than one LAST NAME, all must be included in the LAST NAME field. If the FIRST, MIDDLE and/or LAST NAME exceed the spaces on the application, fill the characters up to the space provided.
Date of Birth US SSN#/ITIN# National ID #	You must be at least 18 years old. If you have a US SSN or ITIN, you must provide such number as an identifier; no other ID will be accepted./li> If you do not have a US SSN or ITIN, the National ID entered in the Card application must match the National ID document you submit, including any adjacent letters and symbols.
Residential Address	You must provide your current residential address in its complete form. City/Town, State/Province, and Postal Code will be mandatory if these exists in your country of residence. The residential addresses provided must match the residential address in the verification documentation that you should have readily available for submission in case it is requested by American Express. The residential address cannot be a P.O. Box. The residential address cannot be the same as the company address.
Business Email Address	Refers to your email address registered to the company’s email domain.
Contact Number	Refers to the mobile and business contact phone number, including country code. For business phone numbers, provide the desk extension, if applicable.
Correspondence/Billing/Card Delivery Address	You must select one of the address types as a preferred option for correspondence, billing, or Card delivery. If the Basic Control Account under which the Card Account is requested has been set up as Central Card Delivery (CCD), the preferred address will be automatically set up to the address at the Basic Control Account.

* Refers to the list of approved supporting documents for verification by American Express.

What to Do if Your Card Application is Rejected or Pending:.

If your Card application is pending:

Review the reason for the pending action which will be provided via email to the business email address you provided in your application.
If you require support, you can contact us at the number provided in the pended notice.
Provide the necessary information and any approved supporting documents for verification.
If the rejection is specific to your company’s program setup (e.g., mismatch of addresses), please contact your Program Administrator to discuss next steps.

If your Card application is rejected:

Review the reason for the rejection which will be provided via email to the business email address you provided in your application.
If you require support, you can contact us at the number provided in the rejection notice.
Once the reason for rejection is addressed, connect with your Program Administrator to submit a new Card application.
If the rejection is specific to your company’s program setup (e.g., mismatch of addresses), please contact your Program Administrator to discuss next steps.

GDC Card Applicant support is available by calling GDC Customer Service at 1-800-545-1171*.

*For some countries, you may be required to dial the local AT&T number first in order to access the toll-free number. To obtain AT&T local numbers, please visit: att.com/traveler.