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I have a Business Card Account
Help us keep your company information up-to-date
We will need you to verify the following information:
Click between the below tabs to check what information we will need.
We’re required to ensure your Company’s Legal Entity information and structure is still up-to-date.
- Identity information
- Proof of existence
We’re required to check the ownership structure of your business. Not required for sole traders.
- Identity information
- Identity information
- Proof of identity
- Identity information
- Proof of identity
- Proof of authority to sign
Please note: We may not need all of this information. We’ll only ask you for the information we need.
Valid documents
All documents you provide need to be valid, complete, and clearly readable. Please check your documents before sending them to us. If any of your documents are out-of-date, incomplete, or blurry, we may need to ask you for another copy.
Identification documents must be valid for at least one month.
- Photo page of your valid Passport
- Photo page of your valid National Identity
- Residence Permit Certificate, european citizens
- Residence Permit Card, no european citizens
- Annual Report
- Model 200, 036, 037
- Register of Shareholders
- Notary deed
- Articles of Association
- Alternate Letterheaded Company Documentation
Finding your log in details
If you don’t yet have an Online Account, visit www.americanexpress.es/micuenta and choose: ‘Create new Online Account’ to set up one. You will need your login details to complete the process.
If you already have an Online Account but don’t know your login details, click ‘Forgot User ID or Password’ to recover your credentials.
Follow the steps:
1
You will receive an email, with domain @alerts.americanexpress.com or @aexp.com, or letter from us containing a link to the secure online portal.
2
Follow the link to log in.
3
After you have logged in, follow the instructions to confirm your information. You can save your progress at any time and continue later.
4
When you’re finished, click ‘Submit’.
In case the link drives you to the following portal, please note:
- You will receive a one-time password.
- Once logged in, follow the steps to complete the process.
- You can save your information at any time and continue later.
- Uploaded documents are stored for a maximum of 7 days.
Still have questions?
Please check the ‘Frequently asked questions’ below.
Would you prefer to call us? Please call the number on the back of your Card.
Frequendly asked questions
As a financial institution American Express is required to collect, update and review the information we hold about our clients to meet our regulatory obligations. You have been contacted as we require you to share information about your business to allow us to meet this regulatory requirement. In order to verify details on your Account, some further documentation may also be required.
We are legally required to undertake certain procedures to establish the identity of our clients, as well as ensure the information we have on file for our existing clients is kept up to date.
It is a regulatory requirement for us to update your information, which will be completed periodically. The frequency in which we contact you for this type of information can change and considers various factors about your business.
As American Express is a financial institution, we are required to adhere to our regulatory obligations. In order to do this, we are required to periodically update our client's information. Your information will not be used for any purpose other than what is disclosed in the Account Information and Data Protection Section of your agreement.
As we are under a regulatory obligation to hold this information about our customers, if we are not able to successfully update our records after a period your Accounts would need to be closed. This is not something we want to occur, so we work with our customers and provide support where required.
American Express has long recognised and fully accepted our responsibility to safeguard the privacy, confidentiality and security of the personal information entrusted to us. You can rest assured that your information is safe. For more information on the Privacy Statement, and Term and Conditions of SBS Product.
In Online Services login please click on 'Forgot Password'. You will be sent an email confirming your password.
In Online Services login, please click on 'Change Password'. Follow the prompts to change your password.
Even if nothing has changed in your situation, we ask you to review and, if required, update the information. American Express is committed to ensuring that our customers' company information is kept up-to-date. The legislation regarding AML is constantly being tightened. We look forward to receiving your information.
Yes. Simply click on "Save" and your information will be retained until your next login.
This information should be provided by the primary Cardholder on your Business Account.
The email or letter that you have received from us will state how soon this is expected from you. We ask you to complete the update process within the specified period.
