Adding your card
To obtain the Samsung Pay app, you first need to ensure you have the latest Android software update installed on your compatible device. To add an eligible American Express Card, open the Samsung Pay add and then tap "Add". When adding your Card, you can choose to take a picture of your physical Card or manually enter your Card information. For each Card you add, you will need to enter your security code (the 4 digit number on the front of your Card), billing address and accept the American Express Terms of Use for Samsung Pay. You are also subject to Samsung’s own terms & conditions.
For security reasons, you will be required to enter your security code when adding your Card to Samsung Pay. The security code for your American Express Card (Card ID or CID) is the 4 digit, non-embossed number printed above your Card account number on the front of your physical Card.
For security purposes, we may ask you to enter a one-time Verification Code to confirm your identity. This code is a unique series of numbers and/or letters that you can choose to receive via email or text. If prompted, please select how you wish to receive the one-time Verification Code and then enter that code into the appropriate field. Please note that you will need a working internet and/or data connection to receive a one-time Verification Code.
Your one-time Verification Code may expire if you aren’t able to enter it within 10 minutes. You can request another code by selecting your preferred verification option again. If you are unable to get a one-time Verification Code, please contact American Express Customer Care by calling the number on the back of your Card.
Yes. Samsung allows you to add up to 6 Cards in Samsung Pay on a phone. Your Card issuer may limit the number of individual Card products which can be loaded at any one time.
Yes, you can add your eligible American Express Card to multiple phones. For each of your phones, you will need to add your Card by visiting the Samsung Pay app. If you have an issue adding additional Cards, please contact American Express Customer Care at the number on the back of your physical Card. Only ever add a Card to a phone that belongs to you, to avoid unauthorized purchases.
Yes, American Express allows you to add your eligible American Express Card to 4 unique Samsung Accounts.
You can remove your Card in the Samsung Pay app by selecting your Card, tapping “More” in the upper right-hand corner of the screen, and selecting “Delete card”.
Your American Express Cardmember Agreement governs the use of your American Express Card with Samsung Pay. However, you are required to accept the “Important information” displayed when you set up your American Express Card into Samsung Pay
Samsung may change Samsung Pay from time to time. American Express has no control over Samsung’s decisions to change Samsung Pay or any of its services or products (including Samsung’s terms of use or privacy policies). In order to use Samsung Pay, you must agree to Samsung’s terms of use and privacy policy.
Making a payment
To use Samsung Pay for purchases, you must first add your eligible Card on your compatible Samsung phone using the Samsung Pay app. Once your eligible Card has been added, swipe-up from the home button or open the Samsung Pay app from your home screen. Next, select the Card you want to pay with. Then, verify with biometric identifier (i.e. fingerprint, iris or face) or Samsung Pay PIN, and hover your phone over the card reader where you'd usually tap your Card to complete the transaction. The card reader or cashier will tell you once your purchase is complete.
An active internet connection is not required to make in-store purchases. There is a limit of five authentications/transactions during a period without internet access, after which your phone will need an internet connection to make additional authorizations. You will also need an active internet connection to activate the app or add a new Card.
Yes, you receive all of the same rewards, security and benefits of your eligible American Express Card when you use it with Samsung Pay.
Managing your account
You can view and manage your Cards in the Samsung Pay app. Tap on your Card and scroll down to view your Card details including transactions and your digital Card number. You also have the ability to delete your Card from the phone.
You will receive "Transaction Notifications" for purchases you make using your American Express Card in Samsung Pay and your physical Card. To turn off "Transaction Notifications" for all Cards, open the Samsung Pay app, tap "More," and tap "Settings." Please keep in mind that by turning off your "Transaction Notifications" you will no longer receive transaction notifications from Samsung Pay.
No. Your Card details in Samsung Pay will be updated automatically. You can use your eligible Card in Samsung Pay to make purchases before receiving your new physical Card.
Having trouble?
If you are having difficulty with your software or hardware, please visit the Samsung Pay website.
Terms & Conditions
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Samsung Pay is available on select Samsung devices.
Samsung Pay is a trademark of Samsung Electronics Co., Ltd.
Some card issuers may not support all card types. For the list of Samsung Pay participating card networks and card issuers, please refer to Samsung Pay Hong Kong Website.