Online Services for Card Members
“Online Services” is a website exclusively for Card Members where you can check your recent charges, Membership Rewards® Points, update your registered information or view the latest Card-related information on your PC or mobile. You can use the below services in Japan and overseas.
Quick and Easy Ways to Manage Your Account
Check Your Latest Account Status
Online Services enables you to check your recently billed and unbilled charges online. You can also view and download your Card Statements from the previous 12 months.
Online Statement Service (Paperless)
If you are an individually billed Card Member, please sign up for our Online Statement Service (Paperless)*, which allows you to check your monthly Card Statements online. When you register for Paperless, you will receive an email notification once your statement is ready for viewing, instead of receiving the statement by post.
*If your company has selected 'Paper Statements', it will not be possible for individual Card Members to select 'Paperless'.
Manage Your Membership Rewards
If you are enrolled in the Membership Rewards program, you can check your Membership Rewards status and redeem points online.*
*Before enrolling in the Membership Rewards program, please contact your company’s Authorizing Officer to find out about your company's Corporate Card policies and procedures.
*Please note that a separate application is required to enrol in the Membership Rewards Program.
The Amex App
Boost efficiency and productivity with the range of useful features on the American Express App.
Keeping you in control, day or night
Stay on top of your finances by viewing all of your recent transactions, whenever it suits you.
Stay on top of your spending with Push Notifications
Set up push notifications (alerts) to keep you up-to-date with billing and balance updates and more.
Smart login with Biometric Authentication
Face ID/Touch ID or Fingerprint authentication provides you with secure and smooth access to your Account.
Check your points balance or select an eligible transaction on your statement for the option to pay with your points.
You can register any 4 digit number as an IC Card PIN at Online Services. Please refer to the IC Card PIN registration guide for step-by-step instructions.
You can check your IC Card PIN at Online Services. Please log in from the link below. After you enter the 4-digit security code on your Card, you can view your registered PIN.
*Japanese language only
You cannot change your IC Card PIN once it has been registered. If you would like to change it, a new Card will have to be issued. To change your PIN, please call our Membership Services Center.
Membership Services Center
0120-974990（9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays）
Managing Your Card
Period of Validity and Renewal
The American Express® Corporate Card validity dates are embossed on the front of the Card. Your Card is valid from the first day of the first month through to the last day of the expiry month. You will automatically receive a renewal Card before the expiry date of your current Card. Please sign your Card as soon as you receive it.
*We recommend using the same signature as the one you used on your Card application.
*Cards without a signature cannot be accepted by merchants.
*Please be advised that we may ask about the need for your renewal Card if your Card has not been used for a certain period.
We offer two payment methods: direct debit from your bank account or bank transfer. Please refer to the below table for details on the monthly billing cycle for each payment method. Depending on your company, your statement will be billed to the corporate account or billed individually to you. Please contact your company’s Authorizing Officer to find out about your payment method. If you are paying the amount via bank transfer, please write your Card Number on the transfer form. In the event of a payment not being processed by the payment due date, a delinquency fee may be charged. Bank transfers should be made to the American Express bank account below:
Statement cut off and payment due dates
|Payment Method||Statement cut off date||Payment due date|
|Direct debit / bank transfer||18th or 19th of every month||10th of the following month|
|Bank transfer only||End of every month||23rd of the following month|
*If the above dates are on a Saturday, Sunday or a bank holiday, the payment due date will be the following day.
Sumitomo Mitsui Banking Corporation
American Express International
Savings Account 2185293
For Card Members whose direct debit bank is set as one of the banks listed here, if the direct debit cannot be completed on the scheduled day, it will be reattempted on the next business day and again on the subsequent business day, if necessary.
No Pre-Set Spending Limit
At American Express, the spending limit for each Card Member is set in accordance with the individual's spending and payment pattern. If you plan to make an unusually large purchase in Japan, or if when travelling overseas, we recommend that you contact us in advance for pre-authorization.
Inquiries: Corporate Credit Service (Pre-Authorization)
03-6625-9133（9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays）
Switching Corporate Cards
To switch Card types (including switching to the American Express® JR TOKAI Express Corporate Card), please submit one of the forms below (Japanese/English). Please note, switching Corporate Cards requires prior enrolment from your company. Once confirmed, submit the Conversion Form with the signature of your company’s Authorizing Officer.
Where to use your Card
Find out where American Express Corporate Cards can be used for business-related payments.
Preventing Unauthorized Usage
Service establishments are required to contact American Express when the amount charged on a Card exceeds a certain amount set depending on the type of service establishment. In such cases you may be asked to verify your identity in order to protect your Card from fraudulent activity such as unauthorized usage if your Card is lost or stolen.
American Express Corporate Card Program Terms and Conditions
Corporate Card Terms and Conditions
Corporate Purchasing Card Terms and Conditions
For JR TOKAI Express Corporate Card Members
For Corporate Card Members Enrolled in the Membership Rewards Program