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Welcome to the Help Centre

Browse the help centre for answers to your questions.

Frequently Asked Questions

Can I request a temporary increase of limit?

Can I use Cash Advance at overseas banks?

How can I change my billing address, email address or update my contact information?

How can I make payments?

How can I obtain a PIN to use the ATM service?

How do I enroll in Direct Debit payment?

How do I inquire about status on my Card application?

How do I make online payments?

How do I register for an online services account?

How do I report a change of address?

How do I revise my permanent credit limit?

How do I update my personal information such as a name change, new passport or NRIC number?

How do you determine my credit limit?

How often can I apply for and receive a credit limit increase or decrease?

I've just received my replacement/ renewal card and was expecting a PIN

What are paperless statements?

What if I owe more than S$8,000, how can I make the outstanding payment?

What type of services do you provide in your online services?

Where can I find over the counter payment office locations?

Why do you only accept up to maximum of S$8,000?

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Company Information

Copyright © 2018 American Express Company. Users of this site agree to be bound by American Express Web Site Rules and Regulations. American Express International, Inc.(UEN S68FC1878J), Incorporated with limited liability in the state of Delaware, USA with a place of business at 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore 018983.