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Welcome to the Help Centre

 

Browse the help centre for answers to your questions.

 

 

Frequently Asked Questions

Are American Express requesting all Card Members to provide the documentation?

Can I request a temporary increase of limit?

Can I submit my Military / SAF ID?

Can I submit my employment pass?

Can I use Cash Advance at overseas banks?

Can you send me some more additional details with regard to this new set of Legal mandates enforced by MAS?

How can I change my billing address, email address or update my contact information?

How can I make payments?

How can I obtain a PIN to use the ATM service?

How can I send the requested documentation?

How do I enroll in Direct Debit payment?

How do I inquire about status on my Card application?

How do I make online payments?

How do I register for an online services account?

How do I report a change of address?

How do I revise my permanent credit limit?

How do I update my personal information such as a name change, new passport or NRIC number?

How do you determine my credit limit?

How often can I apply for and receive a credit limit increase or decrease?

I had already submitted my ID previously. Why are you asking for this information again?

I have submitted my ID documents to other banks, can you get it from them?

I'm a Citizen/PR, but can I provide my passport details instead of NRIC?

I'm having a problem with my link to upload documents, what should I do?

I've just received my replacement/ renewal card and was expecting a PIN

I’ve received a very long link to upload documents. Is this safe?

My passport is expired, could I still use this as ID proof?

Other banks are not asking for this information, why are you asking for it?

There is no change in my ID documents, why do I need to submit again?

What are paperless statements?

What happens if I don’t send the requested documentation?

What type of services do you provide in your online services?

What will you do with this information? What about my data privacy?

When do I need to provide the required documentation?

Why am I being asked to provide this information again, I have already responded to a request for information from American Express when I applied for the card?

Why am I receiving email / letter from American Express requesting information concerning my details? What kinds of documentation are valid for this requirement?

Why did I receive an email and a letter with the same request?

Why does the supplementary card holder need to provide their document?

Why is American Express collecting this additional information at this point in time?

Will you need to collect this information again?