Welcome to the Help Center

Account management

Manage your Account, Card and settings.

Frequently Asked Questions

How can I change my billing address, email address or update my contact information?

How can I obtain a PIN to use the ATM service?

How can I reach out to Chubb Insurance?

How do I notify American Express if a Card Member has passed away?

How do I register for an online services account?

How do I report a change of address?

How do I update my personal information such as a name change, new passport or NRIC number?

I am facing an error with my Digital Wallet. What can I do?

I am facing an error with your Online Services. What can I do?

I have a question about the restaurant / hotel / spa vouchers that I was given for my new Card Member offer. What can I do?

I've just received my replacement/ renewal card and was expecting a PIN

What are paperless statements?

What type of services do you provide in your online services?