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Identity Theft

 

 

 

Protect yourself from identity theft. 

Your details are private. Let's keep it that way.

 

Identity theft occurs when someone uses your name and personal details to open new Accounts or take over your existing Account. Fortunately, there are a number of easy ways you can avoid identity fraud.

 

 

 

Monitor your Account

regularly

Keep your Card safe

 
  • Never let anyone else use your Card.
  • Sign the back of new Cards straight away. 
  • Always destroy expired Cards.
  • Let us know as soon as you can if your Card has been lost or stolen.

Use a mobile wallet

 

Amex Pay, Apple Pay, Google Pay and Samsung Pay require fingerprint authorisation or facial recognition and don't keep your Card details stored on your device (or share it with merchants). They provide an extra layer of security.

 

Be sure not to let anyone else register their fingerprint or FaceID to your phone, and don't share your phone passcodes.

 

Protect your PIN

 
  • Choose a PIN that's hard to guess (e.g. not your date of birth). 
  • Never write down your PIN or keep it with your Card.
  • Don't share your PIN.
  • Shield your PIN whenever you use it. 

Keep personal details personal 

 

When choosing a user ID, password and PIN, avoid using something that's easy to find out, like your

child or pet's name. Use different passwords for all accounts (that includes email and social

media) and change them regularly. 

 

Be aware of SIM swap

 

SIM swap fraud is when fraudsters try to access your Account by taking over your mobile phone number.

If you suddenly stop receiving texts or phone calls, contact your mobile service provider right away.

It could mean you've become a victim of SIM swap.

 

 

General security advice

 

Our general advice would be to keep all your personal details and documents safe.

Shred bank statements, utility bills and other documents when no longer needed.

Switch to paper-free statements and view your Account online or through our mobile app.

Review your credit reference report regularly (see list below) and sign up for alerts to spot ID fraud early.

 

Credit Reference Agencies

Equifax 

Customer Care Team

P.O. Box 10036

    Leicester

LE3 4FS

0800 014 2955

 

 

Experian 

Consumer Help Service

P.O. Box  9000

Nottingham

NG80 7WP

0870 241 6212

 

 

Customer Relations 

TransUnion Information Group

One Park Lane

LEEDS

LS3 1EP

0330 024 7574

 

Related Pages

 

Phishing scams and online safety

Learn what to look out for, what to avoid and how to stay safe with our helpful tips. 

 

 

 

Learn more

Fraud alerts

Shop confidently with your American Express Card knowing we have your back. Our intelligent security systems monitor your Account, and if we spot

anything unusual, we'll notify you immediately. 

 

Learn more

Mobile Wallets

With four layers of protection, your American Express Card linked to your mobile wallet, is the go-to Card for added security when you're out and about. 

 

 

Learn more