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Important Notice & Cardmember Agreement

 

 

Alert:

American Express would like to alert all Card Members and the general public that it has no affiliation or connection with the emails sent from AmericanExpress@welcome.aexp.com. Card Members and the general public are strongly advised NOT to click on any suspected or fraudulent websites or hyperlinks embedded in the email(s) and should always ensure to access the official American Express homepage at www.americanexpress.com.hk.

American Express International, Inc. (Hong Kong)

9 December 2013

 

Payment Methods

Autopay V payment is made by direct transfer from your bank account. To obtain the Autopay Authorization Form, call our Cardmember Hotline. 

Card Direct V make direct transfer from your bank account to settle your  bill by calling our Card Direct Service Hotline 2277 2160. To enroll, call our Cardmember Hotline. 

Pay by ATM, Internet Banking and Phone Banking V transfer funds from your HSBC/ Hang Seng Bank savings/current account  to settle your bill by ATM; or visit www.hsbc.com.hk and www.hangseng.com.hk; or call the HSBC Hotline to transfer funds. 

Pay-By-Mail V mail a crossed cheque payable to American Express International, Inc., with the bottom portion of the statement to G.P.O. Box 10066, Central, HK.  Write your Card Account number on the back of the cheque. 

Payment By Phone Service (PPS) V please call 18031 for payment.  The merchant code is 14.  For more details, please call 90000 222 329. 

Payment Collection Box V place your crossed cheque and the bottom portion of the statement in the collection box at the American Express office. Write your Card Account number on the back of the cheque. 

DHL Express Center V submit your crossed cheque payable to American Express International, Inc., with the bottom portion of the statement at the designated DHL Express Center in Central listed below. Please write your Card Account number on the back of the cheque and seal it in an envelope. Cheques received before 3:00 p.m. on Monday to Friday will be processed on the same day. Any cheque payment on Saturday or after 3:00 p.m. on Monday to Friday will be processed on the next business day. Post-dated cheques will not be accepted.

Central DHL Express Center
Central MTR Station shop no. E16 (next to Exit H)
Monday to Friday        9:00 a.m. to 7:30 p.m.
Saturday                      9:00 a.m. to 4:00 p.m.

Please Check All Transactions Carefully

Please notify us in writing of any omission or error in this statement within 60 days, otherwise, this statement will be deemed correct.

Positive Data Sharing Opt Out Reminder

You may ask the credit reference agencies to remove account data of any cancelled account that has never been overdue for more than 60 days and is fully settled prior to cancellation. If you would like to remove the account data, please mail to us at G.P.O. Box 10066, Central, HK. 

Conversations with Customer Care Professionals

Conversations with Customer Care Professionals may be recorded in order to monitor service levels and confirm instructions are received.

Customer Preference and Address Change

If you do not wish to be contacted for promotional or marketing offers, or wish to change the address or phone number on your account, please call our Cardmember Hotline.

Foreign Currency Charges

All foreign currency Charges have been converted into Hong Kong Dollars on the date we processed the Charge. Non-U.S. Dollar Charges have been converted through U.S. Dollars, by converting the Charge amount into U.S. Dollars and then by converting that U.S. Dollar amount into Hong Kong Dollars.  U.S. Dollar Charges have been converted directly into Hong Kong Dollars.  As agreed, unless a specific rate was required by law, the American Express treasury system has used conversion rates based on interbank rates (selected from customary industry sources) from the business day prior to the processing date, increased by a single conversion commission of 2%.  Any Charges converted by third parties prior to being submitted to us have been at rates selected by them.

Cardmember Agreement

American Express Platinum Credit Card

American Express Cathay Pacific Credit Card

American Express Card

American Express Credit Card

American Express Cheung Kong Card

American Express Business Card

American Express Affinity Platinum Credit Card
- HKLS, CPA Aus, HKSI, HKICS, HKIS, HKDA

American Express Affinity Gold Credit Card
- CPA Aus, HKSI, HKICS, HKIS

American Express Affinity Business Card
- HKDA

American Express Corporate Card Cardmember Agreement

American Express Cathay Pacific Corporate Card Cardmember Agreement

American Express Corporate Meeting Card and Corporate Purchasing Card Cardmember Agreement

Fees and Charges Schedule

American Express Platinum Card

American Express Platinum Credit Card

American Express Cathay Pacific Credit Card 

American Express Card

American Express Credit Card

American Express Cheung Kong Card

American Express Business Card  

American Express Affinity Platinum Credit Card
- HKLS, CPA Aus, HKSI, HKICS, HKIS, HKDA

American Express Affinity Gold Credit Card
- CPA Aus, HKSI, HKICS, HKIS

American Express Affinity Business Card
- HKDA

American Express Gold Credit Card
(with standard rate at 14%)

American Express Gold Credit Card
(with standard rate at 17%)

American Express Gold Credit Card
(with standard rate at 26%)

American Express Corporate Card and Gold Corporate Card

American Express Cathay Pacific Corporate Card and Elite Corporate Card

American Express Corporate Meeting Card

American Express Corporate Purchasing Card

American Express Business Travel Account


Code of Practice for Payment Card Scheme Operators

The Code was drawn up by eight payment card scheme operators including American Express. The Hong Kong Monetary Authority has endorsed the Code. The Code aims to promote the general safety and efficiency of payment cards operations in Hong Kong and to foster public confidence in such operations.

American Express is supportive to the Code and has agreed to comply with the Code.

For any enquiries about the Code, please write to The Compliance Officer, American Express International, Inc., 18/F Cityplaza 4, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong.