American Express has always been known for the unbeatable service we offer Cardmembers when they’re travelling.
Travel Accident Insurance1
With your Card you have up to £150,000 in the event of loss of life, limb, sight, speech or hearing, when travelling on public transport and tickets are charged to the Card.
24-hr Global Assist®
For help with anything from tracking down lost luggage to arranging legal, medical or personal advice from local English-speaking experts, we're only ever a phone call away. Call us on +44 (0)845 456 6524 and we'll get to work on your behalf.
Emergency Card Replacement
If your Card is lost or stolen we'll issue a replacement to you as soon as we can - often within two working days. If you're in a remote area, arrangements can usually be made to have your Card waiting at some point along your route. Need a replacement Card? Call us on +44 (0)1273 696 933.
To extend your travel benefits, you can purchase comprehensive travel insurance. Now you can take one more thing on your travels: total peace of mind. So leave those worries at home and make more space for the memories.
If your purchase is damaged or stolen within 90 days, call our claims team and they’ll arrange a repair or replacement for you up to £2,500 per eligible item or £20,000 in any 12 month period.
Should a UK retailer refuse you a refund on any eligible item worth over £25 within 90 days of purchase, you get back the full purchase price up to £200.
Online Fraud Guarantee
If something’s stolen from your account or you see a charge you don’t recognise, we’ll remove it and investigate. You can shop online knowing you’ll never be held responsible for any unauthorised online purchases.
My Essentials - Gadget, mobile phone and personal possession insurance2
Imagine the situation - you drop your brand new mobile phone and smash the screen. Now imagine the relief when you realise that as a My Essentials member you’re covered, for £12.99 per month, including residential family members.Go now
Identity Defence Platinum2
Concerned about identity theft? For £7.99 a month, Identity Defence Platinum helps you detect fraud and defend yourself.
We can make sure all your prized possessions are kept well protected. Just leave it to our panel of leading private home and contents insurers. They’ll get you the most competitive quote possible.
FX International Payments for Cardmembers
American Express® FX International Payments is the fast, convenient, secure way to make foreign currency payments online. You'll also earn cashback on virtually every transaction regardless of the payment method.3
24-hour Customer Service
For questions about your statement, Card benefits, offers and more, American Express customer service is always ready to assist you. We’re on call 24/7 and happy to help. Drop us an email and we’ll get right back to you.