It’s all yours. Embrace it.
Explore your American Express Low Rate Credit Card benefits
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Dive into experiences you’ll never forget. From Pre-Sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get Account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay®, Google Pay™ and Samsung Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your Card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express Low Rate Credit Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant, we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Log in to your Account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc. Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your Low Rate Credit Card to pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the Low Rate Credit Card Terms and Conditions here and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Pay off your balance in monthly instalments
Plan It® Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with no interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your Account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It® Instalment Terms and Conditions here.
Flights across globe
Jet set across the world with the ease of having booked your flights with American Express Travel. With exceptional service from the moment you book, we can help you on the way to your next adventure across New Zealand and the globe.
Luxurious stays
Turning back the crisp white sheets in a great hotel is one of the great joys of travel. American Express Travel has over 100 years of travel expertise, so let us help you find the perfect place to rest your head. From last minute breaks to exciting adventures, discover a world of travel experiences at prices you’ll love.
Take to the road
Whether you’re picturing yourself cruising through Paris in a convertible or touring New Zealand’s spectacular South Island, we can take you there. American Express Travel makes it possible to organise your transportation virtually anywhere in the world. With the ease of booking through American Express Travel, we'll make sure you’ve got wheels when and where you need them.
Taking care of Card Members is our number one priority. No matter where you are in the world, if your Card is lost or stolen we'll be here when you need us 24/7. It’s the extra peace of mind you need when you’re travelling, knowing help is just a phone call away. Call our Customer Service Centre on 0800 656 660, or +64 9 583 8300 from anywhere in the world.
You can earn Airpoints DollarsTM at tens of thousands of places across New Zealand.
Use your American Express Card for everything from groceries at New World, Countdown and Pak n’ Save, petrol stations including Z, BP and Mobil and many retailers such as The Warehouse or Mitre 10 as well as tens of thousands other stores, restaurants, utility and travel providers.
You can earn Airpoints DollarsTM at tens of thousands of places across New Zealand.
Use your American Express Card for everything from groceries at New World, Countdown and Pak n’ Save, petrol stations including Z, BP and Mobil and many retailers such as The Warehouse or Mitre 10 as well as tens of thousands other stores, restaurants, utility and travel providers.
You can use your American Express Card at tens of thousands of places across New Zealand.
Use your American Express Card for everything from groceries at New World, Countdown and Pak n’ Save, petrol stations including Z, BP and Mobil and many retailers such as The Warehouse or Mitre 10 as well as tens of thousands of other stores, restaurants, utility and travel providers.
American Express Invites opens the door to unforgettable experiences for our Card Members. You can access pre-sale tickets to some of your favourite artists like P!nk, Fleetwood Mac or Coldplay, or secure some of the best seats in the house with our Reserved Seating offers.
An Additional Card can be linked to your Card Account, to be used by family or a friend. It’s a great way to share the benefits of your Card with those closest to you.
Plus, one of the privileges of having an American Express Low Rate Card is that you have access to add up to 4 Additional Credit Cards at no extra fee.1
View your transactions, pay bills and do much more with the American Express Mobile App. Whether you’re at home or on the go, the Amex Mobile App helps you make the most of your American Express Card with great service at your fingertips.
Download the Amex Mobile App:
Make your payments even speedier with access to Apple Pay, available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go. Load your Card details to Apple Pay and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Our Fraud Protection Guarantee means you won’t pay for unauthorised spending on your account2. Whether your Card is lost or stolen, or your details have somehow gotten into the wrong hands, our dedicated Security Team will do what it takes to minimise any problems, such as crediting your Account or organising a replacement Card immediately.
Featured Benefits
American Express Travel
Global acceptance
Amex Mobile App
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or traveling overseas, here’s everything you need to know about managing your Card.