Getting Started

Find tools and information to help you get started with your American Express account

How do I start the application process?

How long does it take to apply for a Card?

My application for a Card was declined for reasons I don’t understand. What should I do?

If my application for a Card was declined, can I appeal the decision or re-apply?

How long before I know if my application has been successful?

Can I check whether I am likely to be approved before I apply?

How do I activate my American Express® Card?

Am I eligible for a Card?

Looking for something else?

Getting Started

Account Management

Payments & Billings

Benefits & Rewards

Security, Privacy & Fraud

Travel Centre

Frequently Asked Questions

See all FAQs

Chat with Us

Visit your Account and locate the chat icon in the bottom

right corner of your screen.