Shopping Protection







Shop with extra confidence


Enjoy stress-free shopping when you use your American Express® Card. Because life is better when you're with American Express. 



Returns Guarantee1


Unhappy with your purchase at a retail outlet in Hong Kong? Then bring it to us within 30 days of purchase and we’ll give you a refund.2



purchase protection
refund protection


Price Protection1


Like getting value for money? We will refund the difference2 if, within 14 days of purchase, you find an identical item at a lower price at another retail outlet in Hong Kong. 




Extended Warranty1


With your Card, you can enjoy 12 months of extended protection when your original warranty expires.3



purchase protection
refund protection


45 Days Cover1


Breathe a sigh of relief. Personal property you buy with your Card is insured against theft or accidental damage for up to 45 days after purchasing.2





Terms of use


1The plans are underwritten by Chubb Insurance Hong Kong Limited. American Express International, Inc. does not act as an agent or fiduciary for you, and American Express International, Inc. may act on behalf of the insurance provider, as permitted by law. The plan is subject to the Terms and Conditions applied in “No Worries Guarantee”. For enquiries, claims or a copy of the Terms and Conditions, please call the number on the back of your Card, or log in to the Insurance Benefits Center for more details. In order to be eligible for the above cover(s), the Merchandise or Personal Property intended to be covered under the plan must be purchased by you as the insured person with your Card during the
Operative Period of Insurance.

2Up to the Limit of Indemnity or Reimbursement or Maximum Liability as stated in and applicable to the Terms and Conditions of the plan.

3Up to Limit of Indemnity provided that such repairs would have been covered by an Original Warranty should such Original Warranty still been in force. The Original Warranty should be between 1 and 3 years.





Related pages



American Express SafeKey®


Shop safely with SafeKey. It's a smart

technology that helps us make sure it's really

you when shopping online. 


Learn more




Travel back-up


Our Global Assist service is there

to help you, around the clock, and around

the globe*. From delayed departures to

lost luggage, we're there to help 24/7.


*Terms and conditions apply.


Learn more




Fraud protection


Feel secure knowing we make fraud prevention our business. No matter you're shopping online or offline, Fraud Protection Guarantee ensures that you won't be held responsible for fraudulent charges. 


Learn more 


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