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Contact Us

Contact Us

Have questions? Our professionals are always ready to support your business needs.

Contact Information

 

We strive to provide you with exceptional services in helping your business needs.

For Cardmembers

24-hour Customer Service Hotline

Phone: +852 2277 1088

 

24-hour Emergency Card Replacement

Phone: +852 2811 6122

 

Travellers Cheques Refund (Please request call collect)

Phone: 800 962 403 (from Hong Kong)

Phone: +612 9271 2629 (International)

 

Membership Rewards® Hotline

Phone: +852 2277 2150

Operating Hours: 9:00am - 5:30pm Hong Kong time

Monday to Friday (except Public Holidays)

 

Global Assist (Please request call collect)

Phone: +852 8206 8301 (English)

Phone: +852 8206 8302 (Cantonese)

 

Travel Protector Plan (Provided by Chubb Insurance Hong Kong Limited)

Phone: +852 2568 3359

Website: Travel Insurance Claim Center

 

Asia Miles

Website: www.asiamiles.com

 

American Express® Cathay Pacific Corporate Card Program

Cardmember Servicing (including Asia Miles accrual) 

Phone: +852 2277 1088

For Program Administrators

Programme Administrator Corporate Support Team

Phone: +852 2277 1095

Fax: +852 2811 2414

Email: casthongkong@aexp.com

Operating Hours: 8:30am - 7:00pm Hong Kong time
Monday to Friday (except Public Holidays)

 

Business Travel Account Servicing Team

Phone: +852 2277 1096

Fax: +852 2811 2414

Email: BTAHongKong@aexp.com

Operating Hours: 8:30am - 5:30pm Hong Kong time
Monday to Friday (except Public Holidays)

We’ve Got You Covered

 

Maximize your Card’s potential by using it for more types of business payments, such as courier, e-commerce, telecommunications, and more. Let us help you consolidate your company expenses with our ever-expanding network.