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For Program Administrators
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Contact Information
We strive to provide you with exceptional services in helping your business needs.
For Corporate Cardmembers
24-hour Customer Service Hotline
Corporate Cardmember: +852 2277 1088
Business Cardmember: +852 2277 1188
24-hour Emergency Card Replacement
Phone: +852 2811 6122
Travellers Cheques Refund (Please request call collect)
Phone: 800 962 403 (from Hong Kong)
Phone: +612 9271 2629 (International)
Membership Rewards® Hotline
Phone: +852 2277 2150
Operating Hours: 9:00am - 5:30pm Hong Kong time
Monday to Friday (except Public Holidays)
Global Assist
Phone: +852 8206 8301 (English)
Phone: +852 8206 8302 (Cantonese)
Travel Protector Plan (Provided by Chubb Insurance Hong Kong Limited)
Phone: +852 2568 3359
For Program Administrators
Program Administrator Corporate Support Team
Phone: +852 2277 1095
Email: casthongkong@aexp.com
Operating Hours: 8:30am - 7:00pm Hong Kong time
Monday to Friday (except Public Holidays)
Business Travel Account Servicing Team
Phone: +852 2277 1096
Email: BTAHongKong@aexp.com
Operating Hours: 8:30am - 5:30pm Hong Kong time
Monday to Friday (except Public Holidays)
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