Welcome aboard.
Your journey to a rewarding life starts here.
Getting started is easy with your new American Express® Platinum Reserve Credit Card.
Here is some helpful information related to your Card.
Calculate how your spending on shopping, dining, travel and more can add up to rewards.
Activating your Card
Activate your Card and select a PIN via any the following ways:
- Download the American Express® App.
- Enter Card Details. Create User ID and Password.
- Set a PIN of your choice and Activate your Card.
- If you already have the Amex App, log in and go to ‘Account’ tab and select ‘Activate and Add Card to your Account’ option.
Manage your Card account on-the-go, and get more done with a few taps on the American Express App
- Enjoy quick & secure access with just your fingerprint.
- Set up real-time purchase alerts, spend tracking alerts, payment due date reminders, and weekly balance alert.
- Access last 6 months’ statements in a simple PDF format.
- View and redeem the reward points you have earned.
- Reset your Online Account User ID or Password.
- Block your Card temporarily if you have misplaced it*.
- Chat with us on the App for quick support.
- View, change, or unlock your PIN. Know more
Click below to download or give us a missed call at 7043337788 to receive a download link on your mobile phone.
- Download the American Express® App.
- Enter Card Details. Create User ID and Password.
- Set a PIN of your choice and Activate your Card.
- If you already have the Amex App, log in and go to ‘Account’ tab and select ‘Activate and Add Card to your Account’ option.
Manage your Card account on-the-go, and get more done with a few taps on the American Express App
- Enjoy quick & secure access with just your fingerprint.
- Set up real-time purchase alerts, spend tracking alerts, payment due date reminders, and weekly balance alert.
- Access last 6 months’ statements in a simple PDF format.
- View and redeem the reward points you have earned.
- Reset your Online Account User ID or Password.
- Block your Card temporarily if you have misplaced it*.
- Chat with us on the App for quick support.
- View, change, or unlock your PIN. Know more
Click below to download or give us a missed call at 7043337788 to receive a download link on your mobile phone.
- Register for online services at americanexpress.co.in/activate
- Set a PIN of your choice and activate your Card.
Register and enjoy the ease of managing your account anytime, anywhere.
- View your Account balance and pay your bill online
- Set up SMS and email alerts to help keep up to date
- Register for special offers and updates
- View, change or unlock your PIN. Know more.
- Track your Membership Rewards® Points balance
- Register for online services at americanexpress.co.in/activate
- Set a PIN of your choice and activate your Card.
Register and enjoy the ease of managing your account anytime, anywhere.
- View your Account balance and pay your bill online
- Set up SMS and email alerts to help keep up to date
- Register for special offers and updates
- View, change or unlock your PIN. Know more.
- Track your Membership Rewards® Points balance
- Call the helpline number printed on the reverse of your Card.
- Follow the IVR to set a PIN of your choice and activate your Card.
Register for online services at americanexpress.co.in or via the Amex App.
- Call the helpline number printed on the reverse of your Card.
- Follow the IVR to set a PIN of your choice and activate your Card.
Register for online services at americanexpress.co.in or via the Amex App.
Using your Card
You can easily manage and control the following domestic and international Card transaction types:
- In-store/point of sale (Chip)
- Online Websites and Mobile Apps
- Contactless - Tap and Pay
- ATM*
You can manage the controls in 3 easy steps:
1. Log in to your Online Card Account or Amex App
2. Go to ‘Account Management’ (Online Account) or ‘Account’ (App)
3. Go to ‘Transaction Security Settings’ to manage and modify your transactions security settings
Once saved, the transaction settings will be effective immediately on your Card.
If your Card gets renewed or replaced in the future, onlyin-store/point of sale (Chip), and ATMs transactions within India will beenabled by default. You will be required to enable online, international, andcontactless transactions on your Card by following the steps above.
Refer to the FAQ page should you have any queries.
*You need to be enrolled in the Express Cash facility to withdraw cash from ATMs. International ATMs transaction may be enabled basis your international spend behavior.
Please be aware that , Cash withdrawal services on your American Express Card have been temporarily paused in India, effective 31st January 2022. However,
you may still avail the service in international locations.
- In-store/point of sale (Chip)
- Online Websites and Mobile Apps
- Contactless - Tap and Pay
- ATM*
You can manage the controls in 3 easy steps:
1. Log in to your Online Card Account or Amex App
2. Go to ‘Account Management’ (Online Account) or ‘Account’ (App)
3. Go to ‘Transaction Security Settings’ to manage and modify your transactions security settings
Once saved, the transaction settings will be effective immediately on your Card.
If your Card gets renewed or replaced in the future, onlyin-store/point of sale (Chip), and ATMs transactions within India will beenabled by default. You will be required to enable online, international, andcontactless transactions on your Card by following the steps above.
Refer to the FAQ page should you have any queries.
*You need to be enrolled in the Express Cash facility to withdraw cash from ATMs. International ATMs transaction may be enabled basis your international spend behavior.
Please be aware that , Cash withdrawal services on your American Express Card have been temporarily paused in India, effective 31st January 2022. However,
you may still avail the service in international locations.
Enjoy special cashbacks, discounts, and Bonus points when you travel, shop, dine or do a lot more with your American Express® Credit Card.
Terms and conditions apply
Enjoy special cashbacks, discounts, and Bonus points when you travel, shop, dine or do a lot more with your American Express® Credit Card.
Terms and conditions apply
Your Cardmembership opens up the world to you with your Card being accepted online, on your street and all over the world. You can use your Card for practically anything and everything, across purchases such as:
- Shopping
- Dining
- Travel
- Online
- Education
- Utilities
- Fuel
- Entertainment
Saving your new American Express Card details at your favourite online retailers is the most convenient way to quickly make purchases online. Check out faster whenever you shop online at places like Amazon, Flipkart, Myntra, Uber, Swiggy, Paytm, Big Basket, BookMyShow and many more
Your Cardmembership opens up the world to you with your Card being accepted online, on your street and all over the world. You can use your Card for practically anything and everything, across purchases such as:
- Shopping
- Dining
- Travel
- Online
- Education
- Utilities
- Fuel
- Entertainment
Saving your new American Express Card details at your favourite online retailers is the most convenient way to quickly make purchases online. Check out faster whenever you shop online at places like Amazon, Flipkart, Myntra, Uber, Swiggy, Paytm, Big Basket, BookMyShow and many more
Managing your Card
Once you register for Online Account Services, you can easily access your Card Statement. To ensure your payment due date is set to one convenient for you, please contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment, please make the payment before requesting any change.
You can pay your Card bill through any of the following ways:
- Online Funds Transfer: NEFT
- Online Payment : Debit card powered by Rupay; UPI/BHIM-UPI; UPI QR Code/BHIM-UPI QR Code
- Recurring Direct Debit/NACH
- Drop Boxes
- Courier
Once you register for Online Account Services, you can easily access your Card Statement. To ensure your payment due date is set to one convenient for you, please contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment, please make the payment before requesting any change.
You can pay your Card bill through any of the following ways:
- Online Funds Transfer: NEFT
- Online Payment : Debit card powered by Rupay; UPI/BHIM-UPI; UPI QR Code/BHIM-UPI QR Code
- Recurring Direct Debit/NACH
- Drop Boxes
- Courier
Stay on top of your Account with our wide range of alerts – from balance updates, real-time transaction alerts to payment due date reminders.
You can do this by logging into your account and setting up the alerts of your choice.
You can also set up push notifications through the Amex App.
Stay on top of your Account with our wide range of alerts – from balance updates, real-time transaction alerts to payment due date reminders.
You can do this by logging into your account and setting up the alerts of your choice.
You can also set up push notifications through the Amex App.
If your Card is lost, stolen, damaged or not received you can order a replacement Card for yourself or your additional Cardmembers on your Account by calling up Customer Care. Know more
If your Card is lost, stolen, damaged or not received you can order a replacement Card for yourself or your additional Cardmembers on your Account by calling up Customer Care. Know more
For Frequently Asked Questions, please visit the Help Center
Offers to discover
Enjoy special cashbacks, discounts, and Bonus points when you travel, shop, dine or do a lot more with your American Express® Credit Card.
Shopping made rewarding with 3X Bonus points.
Shop with your favourite brands on Reward Multiplier and earn extra reward points every time you pay using your American Express® Card.
The American Express App
View your reward points, set up alerts and manage your account on the go with the Amex App
For Frequently Asked Questions, please visit the Help Center
*Temporarily blocking your Card will ensure that you can no longer use it for in-store transactions, Contactless transactions with the Card, or online transactions at merchants that use pre-authorization where you have not saved your Card. However, any pre-authorized, online payments at merchants where you have saved your Card, or transactions using a digital wallet will still go through. If you think your Card may have been stolen or you suspect any unauthorized charges, please contact Customer Care immediately to block and replace you Card or place a request via your Online Account.
Your Cardmembership brings you exclusive access to some of the best airport lounges where you can take a moment to relax in luxury and enjoy a gourmet meal.
- Enjoy 12 complimentary1 visits in a year (limited to 3 visits per quarter) to American Express lounges and other domestic airport lounges across India.
Access to 1200+ VIP airport lounges in over 120+ countries with a complimentary Priority Pass Membership2. Click here to enroll your Basic American Express® Platinum Reserve Credit Card into the Priority Pass program.
Complimentary Taj Epicure Membership
- 20% discount on Best Available Rate for Room/Suite stay at Taj Palaces.
- On direct bookings, for stays lasting up to five consecutive nights, once a year.
- 20% discount on Best Available Rate for Room/Suite stay.
- One-time discount of 20% on Best Available Rate on direct booking on room/suite stay for unlimited consecutive nights.
- 20% discount on Best Available Rate for Room/Suite stay at Taj Safaris.
- On direct bookings, for stays lasting up to five consecutive nights, once a year.
The Hotel Collection
With a $ 100 hotel credit and a room upgrade4, The Hotel Collection offers a world of luxurios comfort from trusted brands like Hyatt & Hilton Hotels.
(A minimum of two consecutive nights booking is required to avail the credit.)
Taj Stay voucher
Get a Taj stay voucher worth Rs.10,000 when you spend Rs. 5 lacs in a Cardmembership year and pay the annual fee of Rs. 10,000 on your Card.
1. Authorization for an amount of Rs.2 will be taken for Card Validation purpose. The Cardmember will enjoy 12 complimentary visits every year (limited to 3 times per quarter). The 12 months period is defined as January 1 to December 31 of every year.
2. Cardmember/accompanied guest has to pay a usage fee of US$ 32 per person per visit.
3. Late Check Out -Subject to availability at time of check in; Check Out Time -5:00pm
4. Terms and condition apply. Based on availability at check-in
1. Authorization for an amount of Rs.2 will be taken for Card Validation purpose. The Cardmember will enjoy 12 complimentary visits every year (limited to 3 times per quarter). The 12 months period is defined as January 1 to December 31 of every year.
2. Cardmember/accompanied guest has to pay a usage fee of US$ 32 per person per visit.
3. Late Check Out -Subject to availability at time of check in; Check Out Time -5:00pm
4. Terms and condition apply. Based on availability at check-in
As an avid golfer, gear up for an exclusive golfing experience at iconic golf courses across the country.
Enjoy complimentary access twice a month to 32 lush green courses in India that come without a green fee, so you can perfect your swing and learn from the best!
Golf lessons are available to you and your supplementary Cardmembers at discounted rates.
Your Cardmembership makes it easy for you to book your next trip to the greens with an online portal. Share your details to help us create your profile and start booking. You will receive your login credentials via email. Once your profile is ready, you can log in to your account anytime you want to make a golf booking.
If you have registered already, you can begin to make bookings using the Amex Experiences App. You can also view the status of your bookings or cancel a booking via the App.
Complimentary benefits with the Taj Epicure membership
Enjoy exclusive benefits when you dine at bars, restaurants and spas across Taj, SeleQtions and Vivanta Hotels.
- 25% discount on food & beverage
- On dine-in & takeaway at participating restaurants across hotels for up to 10 persons.
- 20% discount on food & beverage at Banquets
- At participating hotels for up to 30 persons.
- 20% discount on Qmin
- For food deliveries ordered via the Qmin mobile application.
- 20% discount on Spa Treatments
- At Jiva Spas across participating hotels.
- 20% discount on Salon Experiences
- At participating salons across hotels.
For detailed Terms & Conditions and fulfilment process, please click here
Celebrate the good times with EazyDiner Prime
Savour the finest at select premium restaurants with a complimentary1 membership to EazyDiner Prime
- A minimum 25% off at all Prime restaurants.
- A complimentary drink with every booking at over 100+ restaurants, in addition to the discount.
- Preferential reservations for Prime members dedicated 24hour VIP line for Prime members.
- Dedicated 24 hour VIP line for Prime members, accessible at 7861004400
To enrol, please call our helpline no. 1800-419-1030
For detailed Terms and Conditions refer here
Wellness Offers for you - because your health is our priority
Here are some exclusive offers* for you. Get up to 15% off on health check-ups, discounted stays at villas with wellness experiences, up to 20% off on skin care, beauty and complimentary wellness coupons and special discounts on spa services.
Please call American Express Concierge Services (1800 419 1255/1800 180 1255 and press 3) for bookings and related queries
Dr Lal Path Labs - Get
- Offer 1: Get 15% off on routine tests on Dr. Lal Pathlabs
- Offer 2: Get 45% off on Swasthfit Pro 4 health check-up package on Dr. Lal Pathlabs
Offer valid till 31st March 2023
*T&C Apply
Dr Lal Path Labs - Get
- Offer 1: Get 15% off on routine tests on Dr. Lal Pathlabs
- Offer 2: Get 45% off on Swasthfit Pro 4 health check-up package on Dr. Lal Pathlabs
Offer valid till 31st March 2023
*T&C Apply
The Lodhi - 25% discount on all treatments and services (This discount does not include purchase of products)
Offer is valid till 15th Dec 2022
*T&C Apply
The Lodhi - 25% discount on all treatments and services (This discount does not include purchase of products)
Offer is valid till 15th Dec 2022
*T&C Apply
1. Membership will be valid for 12 months from the date of enrollment.
*Click Here , For detailed Terms & Conditions of the Wellness Offers
1. Membership will be valid for 12 months from the date of enrollment.
*Click Here , For detailed Terms & Conditions of the Wellness Offers
BookMyShow, Flipkart and many more options - the choice is yours!
Your Card isn’t just a way to pay, it’s a way to earn and enjoy rewards, too
Introducing enhanced benefits on your American Express® Platinum ReserveSM Credit Card.
Simply spend INR 25,000 or more in a calendar month and we’ll send you a unique gift code worth INR 500 you can redeem across a host of India’s most popular brands.
Enrollment in the program is mandatory – use the link below to enroll and avail this benefit.
The link below will take you to an online form that was previously used to capture preference for a Flipkart Voucher. However, starting 11/10/2022, rather than a Flipkart/BookMyShow Voucher, we will instead send you a gift code worth INR 500 that can be redeemed for a Voucher of your choice from any of the brands listed below when you spend INR 25,000 in a calendar month.
If you are already enrolled in the Monthly Voucher benefit, you will not be required to re-enroll. Starting 11/10/2022, instead of receiving a Voucher for BookMyShow or Flipkart, we’ll send you a unique gift code you can redeem for a Voucher of your choice when you spend INR 25,000 in a calendar month. You will find the Terms & Conditions along with more details about fulfillment of this benefit here.
For detailed Terms & Conditions and fulfilment process, please click here.
Here's how you can redeem these points:
Travel with your points
Take off in some of the world's best airlines like British Airways, Air India,Singapore Airlines, and more without having to transfer your rewards points to any frequent flyer programme.
Pay Card charges with points
Use your Membership Rewards Points to pay your Card charges with Select and Pay.
Shop with your points
For everything big, small, and in between use your points to find something you'll love from over 500+ redeemable options across categories.
1. Please note that your expenses made on fuel*, insurance, utility^ payments and cash transactions will not earn you Membership Rewards Points.
*Fuel includes petrol, diesel, CNG from Oil Marketing Companies (OMCs)
^Utility services include providers of household/domestic electricity, gas and water. These providers can be government departments and agencies including local, state, municipal organisations; public housing societies and apartment associations
Please note: Effective March 15, 2020, you will not earn Membership Rewards Points on any EMI option selected from a merchant’s website e.g. online shopping with Amazon or Flipkart etc. and on any EMI option selected at Merchant’s terminal e.g. a Chip and PIN transaction at Croma retail store etc. At the same time, you will continue to earn Membership Rewards® Points on all EMI transactions through American Express® SafeKey and on all EMI conversions done post purchase.
1. Please note that your expenses made on fuel*, insurance, utility^ payments and cash transactions will not earn you Membership Rewards Points.
*Fuel includes petrol, diesel, CNG from Oil Marketing Companies (OMCs)
^Utility services include providers of household/domestic electricity, gas and water. These providers can be government departments and agencies including local, state, municipal organisations; public housing societies and apartment associations
Please note: Effective March 15, 2020, you will not earn Membership Rewards Points on any EMI option selected from a merchant’s website e.g. online shopping with Amazon or Flipkart etc. and on any EMI option selected at Merchant’s terminal e.g. a Chip and PIN transaction at Croma retail store etc. At the same time, you will continue to earn Membership Rewards® Points on all EMI transactions through American Express® SafeKey and on all EMI conversions done post purchase.
One call from you is all it takes to tailor your world
From sourcing a service you need, to arranging a round of golf, get a helping hand whenever you need.
Our dedicated Platinum Concierge is available 24X7 for any assistance you require.
With the powerful backing of American Express, you can leave the mundane for us to take care.
Platinum Protection:
Platinum Concierge brings you the world on a platter and at your doorstep. You can call the Platinum Concierge for:
- Delivery of flowers and gifts to someone special
- Booking movie tickets
- Arranging a round of golf or even booking a rejuvenating spa session at participating partners
- Dining reservations
Please call Platinum Concierge Services on 1800-180-1030/ 1800-419-1030 (Toll free from MTNL, BSNL landlines) - press option 1 for Card Assistance or 3 for Concierge.
Platinum Concierge brings you the world on a platter and at your doorstep. You can call the Platinum Concierge for:
- Delivery of flowers and gifts to someone special
- Booking movie tickets
- Arranging a round of golf or even booking a rejuvenating spa session at participating partners
- Dining reservations
Please call Platinum Concierge Services on 1800-180-1030/ 1800-419-1030 (Toll free from MTNL, BSNL landlines) - press option 1 for Card Assistance or 3 for Concierge.
If an item is stolen due to burglary or damages or breaks due to fire, earthquake, flood, storm, cyclone, etc. within 60 days of purchase, it can be refunded*.
- Claim to be intimated within 30 days of date of loss to ICICI Lombard by customer.
- Cover is valid for 60 days from the date of purchase.
ICICI Lombard Toll Free No :- 1800 2666
*Exclusions: Loss or damage to Gold or Silver articles, watches or jewelry or precious stones or medals or coins or curios, sculptures, manuscripts, rare books, plans, models, designs, deeds, bonds, bills of exchange, bank, treasury or promissory notes, cheques, money, securities, stamps, collection of stamps, business books or papers due to burglary is not covered.
If an item is stolen due to burglary or damages or breaks due to fire, earthquake, flood, storm, cyclone, etc. within 60 days of purchase, it can be refunded*.
- Claim to be intimated within 30 days of date of loss to ICICI Lombard by customer.
- Cover is valid for 60 days from the date of purchase.
ICICI Lombard Toll Free No :- 1800 2666
*Exclusions: Loss or damage to Gold or Silver articles, watches or jewelry or precious stones or medals or coins or curios, sculptures, manuscripts, rare books, plans, models, designs, deeds, bonds, bills of exchange, bank, treasury or promissory notes, cheques, money, securities, stamps, collection of stamps, business books or papers due to burglary is not covered.
Enjoy 24x7 services for all Card related assistance.
When calling from a mobile or from overseas, call any of the following numbers:
- Toll free number : 1800-180-1030 / 1800-419-1030 (From MTNL, BSNL landlines) - press option 1 for Card Assistance or 3 for Concierge.
- Gurgaon : 0124-2801030
Enjoy 24x7 services for all Card related assistance.
When calling from a mobile or from overseas, call any of the following numbers:
- Toll free number : 1800-180-1030 / 1800-419-1030 (From MTNL, BSNL landlines) - press option 1 for Card Assistance or 3 for Concierge.
- Gurgaon : 0124-2801030
Other Services:
In case your Card is lost, stolen or damaged, just notify Platinum Assist while in India or the American Express Travel Service Offices or Network Locations if you are travelling overseas. You will receive a Replacement Card within 2 business days, free of charge, anywhere in the world.
In case your Card is lost, stolen or damaged, just notify Platinum Assist while in India or the American Express Travel Service Offices or Network Locations if you are travelling overseas. You will receive a Replacement Card within 2 business days, free of charge, anywhere in the world.
Provided that the Cardmember has acted in good faith, his liability to American Express arising out of any unauthorised use of the Credit Card shall be nil if American Express receives the report within 3 working days of the fraud. If the fraud is reported beyond 3 working days then the maximum liability of the customer will be limited to Rs. 1000.
Provided that the Cardmember has acted in good faith, his liability to American Express arising out of any unauthorised use of the Credit Card shall be nil if American Express receives the report within 3 working days of the fraud. If the fraud is reported beyond 3 working days then the maximum liability of the customer will be limited to Rs. 1000.
You, as the Basic Cardmember, are automatically insured against loss of life in an air accident for up to Rs.1 crore when you purchase your air ticket with your Platinum ReserveSM Credit Card. This benefit is brought to you by ICICI Lombard General Insurance Company. Terms, conditions, limits and exclusions apply.
Please do send your Insurance Nomination Form if not sent already.
Download Insurance form
You, as the Basic Cardmember, are automatically insured against loss of life in an air accident for up to Rs.1 crore when you purchase your air ticket with your Platinum ReserveSM Credit Card. This benefit is brought to you by ICICI Lombard General Insurance Company. Terms, conditions, limits and exclusions apply.
Please do send your Insurance Nomination Form if not sent already.
Download Insurance form
Together with our partner, ICICI Lombard, we have developed a value for money proposition for you. ‘Comprehensive Protection Plan Plus’* - a plan that covers you from all aspects of your insurance protection needs. For more information e-mail us at insuranceservices@aexp.com
*Insurance underwritten by ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. The premium paid is tax deductible under Section 80(D) of the Indian Income Tax Act
Together with our partner, ICICI Lombard, we have developed a value for money proposition for you. ‘Comprehensive Protection Plan Plus’* - a plan that covers you from all aspects of your insurance protection needs. For more information e-mail us at insuranceservices@aexp.com
*Insurance underwritten by ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. The premium paid is tax deductible under Section 80(D) of the Indian Income Tax Act
Interest rates may vary from time to time. At any given point, the current rates will be displayed in your Statement of Account/Most Important Terms and Conditions.
Interest rates may vary from time to time. At any given point, the current rates will be displayed in your Statement of Account/Most Important Terms and Conditions.
Your American Express Card may be enabled for contactless payments. To see if your Card is contactless, look for the contactless symbol network on the front and back of your Card. To make a Contactless purchase, touch your Card on the front of the specially marked American Express Contactless reader. For purchases of less than Rs.5,000*, you will not need to enter your Personal Identification Number (PIN) or sign. To know more visit here
*Please be advised that few of our merchant terminals are still undergoing the upgrade process, to support Contactless Transactions upto INR 5000, without PIN authentication. We regret inconvenience, caused, if any, during this transition period.
Your American Express Card may be enabled for contactless payments. To see if your Card is contactless, look for the contactless symbol network on the front and back of your Card. To make a Contactless purchase, touch your Card on the front of the specially marked American Express Contactless reader. For purchases of less than Rs.5,000*, you will not need to enter your Personal Identification Number (PIN) or sign. To know more visit here
*Please be advised that few of our merchant terminals are still undergoing the upgrade process, to support Contactless Transactions upto INR 5000, without PIN authentication. We regret inconvenience, caused, if any, during this transition period.
For detailed Terms & Conditions and fulfilment process, please click here