Welcome aboard.
Your journey to a rewarding life starts here.
Register for Online Services
Find everything at your fingertips with our Online Services. Simply register and enjoy the ease of managing your account anytime, anywhere.
By registering, you will be able to:
- View your Account balance and pay your bill online
- Set up SMS and email alerts to help keep up to date
- Register for special offers and updates
- Track your Membership Rewards® Points balance
Your Card PIN
Steps to create your Card PIN
A. Using American Express Online Services
- Login or register for American Express Online Services at www.americanexpress.co.in
- Proceed to "Create PIN'' under "Account Management" tab
- Set a 4-digit PIN of your choice.
OR
B. Via the American Express helpline
- Call the helpline number printed on the reverse of your Card.
- Follow instructions to select PIN.
- Set a 4-digit PIN of your choice.
Once you have created your PIN, you can also view it any time or change your PIN by logging in to your Online Account.
The American Express App
The American Express® Mobile App
Manage your Card account on-the-go, and get more done with a few taps on the American Express App -
- Enjoy quick & secure access with just your fingerprint.
- Set up real-time purchase alerts, spend tracking alerts, payment due date reminders, and weekly balance alert.
- Access last 6 months’ statements in a simple PDF format.
- Make payments on the go with Amex Pay
- View the reward points you have earned
Click below to download or give us a missed call at 7043337788 to receive a download link on your mobile phone
Using your Card
Mobile Payments
With Amex Pay, you can use your device to make payments with your eligible Card. All you need to do is activate your Card for Amex Pay in the Amex App, and look out for the Bharat QR code at merchants to pay. If you have an NFC enabled Android device, you can use it to make Contactless payments.
You can also use Samsung Pay for your in-store purchases.
Manage bill payments with EPAY
No more writing cheques or standing in queues. Pay mobile, electricity, insurance and other utility bills with American Express EPAY.
American Express EPAY gives you the ease and convenience of making online payments in a quick and secure manner. With Amex EPAY, you can -
- Choose to make a one-time payment, or sign up to pay bills automatically.
- Keep track of your previous bills
- Avoid late fees because your bill will be paid on time.
Amex Offers
Now get personalized offers, in your Card account and enjoy great savings.
Explore this benefit by following these three steps:
- Login to your Card Account and scroll down to 'AMEX Offers' on the home page
- Select and save the offers you like.
- Avail your offer and get offer benefits
Places to use your Card
Your Cardmembership opens up the world to you with your Card being accepted online, on your street and all over the world. You can use your Card for practically anything and everything, across purchases such as:
- Shopping
- Dining
- Travel
- Online
- Education
- Utilities
- Fuel
- Entertainment
Saving your new American Express Card details at your favourite online retailers is the most convenient way to quickly make purchases online. Check out faster whenever you shop online at places like Amazon, Flipkart, Myntra, Uber, Swiggy, Paytm, Big Basket, BookMyShow and many more
Managing your Card
Your Card statement
Once you register for Online Account Services, you can easily access your Card Statement. To ensure your payment due date is set to one convenient for you, please contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment, please make the payment before requesting any change.
You can pay your Card bill through any of the following ways:
- Online Funds Transfer: NEFT
- Online Payment : Debit card powered by Rupay; UPI/BHIM-UPI; UPI QR Code/BHIM-UPI QR Code
- Recurring Direct Debit/NACH
- Drop Boxes
- Courier
Account Alerts
Stay on top of your Account with our wide range of alerts – from balance updates, real-time transaction alerts to payment due date reminders.
You can do this by logging into your account and setting up the alerts of your choice.
You can also set up push notifications through the Amex App.
Card replacement
If your Card is lost, stolen, damaged or not received you can order a replacement Card for yourself or your additional Cardmembers on your Account by calling up Customer Care. Know more
For Frequently Asked Questions, please visit the Help Center
Refer a friend and earn Points
Spread the word. Refer your friends and you can earn up to 1,50,000 reward points in a year. Limited period offer. TnC Apply.
Share your world of benefits
Share your Card priveleges with your friends and family by giving them a supplementary Card
The American Express App
View your reward points, set up alerts and manage your account on the go with the Amex App
Your Cardmembership brings you exclusive access to some of the best airport lounges where you can take a moment to relax in luxury and enjoy a gourmet meal.
- Enjoy 12 complimentary1 visits in a year (limited to 3 visits per quarter) to American Express lounges and other domestic airport lounges across India.
- Access to 1200+ VIP airport lounges in over 120+ countries with a complimentary Priority Pass Membership2
ComplimentaryTaj Epicure InnerCircle Membership
With a complimentary Taj Epicure InnerCircle Membership unlock special privileges like
- 10% off on stays
- Late checkouts3 and
- No expiry of points.
Special privileges on stays at Preferred Hotels and Resorts
Whether it's traveling for business or leisure, we know you seek an urban living experience at best prices and with one a kind hotels.
With complimentary iPrefer Elite Tier Memberships enjoy
- Room upgrades4
- Priority check in and check out4
- Exclusive member rates and more.
The Hotel Collection
With a $100 hotel credit and a room upgrade4, The Hotel Collection offers a world of luxurious comfort from trusted brands like Hyatt & Hilton Hotels.
(A minimum of two consecutive nights booking is required to avail the credit.)
Terms and Conditions
1. Authorization for an amount of Rs.2 will be taken for Card Validation purpose. The Cardmember will enjoy 12 complimentary visits every year (limited to 3 times per quarter). The 12 months period is defined as January 1 to December 31 of every year.
2. Cardmember/accompanied guest has to pay a usage fee of US$ 32 per person per visit.
3. Late Check Out -Subject to availability at time of check in; Check Out Time -5:00pm
4. Terms and condition apply. Based on availability at check-in
As an avid golfer, gear up for an exclusive golfing experience at iconic golf courses across the country.
Enjoy complimentary access twice a month to 32 lush green courses in India that come without a green fee, so you can perfect your swing and learn from the best!
Golf lessons are available to you and your supplementary Cardmembers at discounted rates.
Dining delights with the Taj Epicure Program
Enjoy exclusive benefits when you dine at bars, restaurants and spas across Taj, SeleQtions and Vivanta Hotels.
- Complimentary Taj Epicure Membership
- Earn 50% back as points on first 3 dining transactions
- 2 room upgrade vouchers
- Happy Hours from 6 p.m. to 8 p.m. at participating bars
For detailed Terms & Conditions and fulfilment process, please click here
Celebrate the good times with EazyDiner Prime
Savour the finest at select premium restaurants with a complimentary1 membership to EazyDiner Prime
- A minimum 25% off at all Prime restaurants.
- A complimentary drink with every booking at over 100+ restaurants, in addition to the discount.
- Four vouchers worth Rs.500 each, that can be used on prepaid EazySave bookings, on a minimum transaction of Rs. 2,000.
- Preferential reservations for Prime members dedicated 24hour VIP line for Prime members.
- Dedicated 24 hour VIP line for Prime members, accessible at 7861004400
- 20% cashback2 on bookings when you upload the bill, up to five times in a membership year.
To enrol, please call Platinum Concierge on 1800-180-1255 and press option 3
For detailed Terms and Conditions refer here
Wellness Offers for you - because your health is our priority
Here are some exclusive offers* for you. Get up to 20% off on health check-ups, OPD Consultation, dental treatments, discounted stays at villas with wellness experiences, up to 20% off on skin care & beauty and complimentary wellness coupons, up to 15% off on pharmacy and special discounts on spa services at Atmamtan Spa, O2, Tattva.
Please call American Express Concierge Services (1800 419 1255/1800 180 1255 and press 3) for bookings and related queries
Hospitals
1. Sir Ganga Ram Hospital - Get 20% off on Health checkup packages and Priority appointment for Cardmembers.
Offer is valid till 12th Feb 2021.
*T&C Apply
2. Clove Dental - Get 74% off on Dental membership plan which includes : Consultation with dental surgeon , Dental X-Rays , Single sitting scaling and polishing , Detailed treatment plan.
Offer is valid till 12th Feb 2021.
*T&C Apply
3. Nanavati Hospital - Get 15% discount on OPD consultation, 10% discount on Lab & Radiology tests, 10% discount Inpatient billings, 20% discount on Health check-ups.
Offer is valid till 12th Feb 2021.
*T&C Apply
4. P D Hinduja - OPD Investigations: 10% discount applicable on all OPD investigations at the time of billing. Health Check Up Packages: Get 11% discount on below mentioned health check-up packages.
Offer is valid till 30th September 2020.
*T&C Apply
5. Motherhood hospital - Get 15% off on Lab Investigations, 15% off on radiology, 5% off on consultation, 5% off on Pharmacy, First Gynecology Consultation (As complimentary), Free Test for pregnancy Confirmation, 15% off on Preventive Health Checks (All preventive health checkup packages.), 10% off on In-patient billings and 10% off on IVF procedures.
Offer is valid till 12th Feb 2021.
*T&C Apply
6. Manipal Hospital - Get 10% discount on OPD consultation, 10% discount on Lab & Radiology tests, 20% discount on Health check packages and Priority Appointment for cardholders through Hospital assistance.
Offer is valid till 12th Feb 2021.
*T&C Apply
7. Sakra World Hospital - Get 10% discount on OPD consultation, 10% discount on IPD billing, 15% discount on Lab & Radiology tests, 20% discount on Health check-up, Hospital assistance through Customer relationship manager at the time of the visit for Priority appointment and Complimentary upgrade to Deluxe room or Suite.
Offer is valid till 12th Feb 2021.
*T&C Apply
8. Apollo Hospitals – Get 10% off on OPD investigations. (the Apollo team has had an internal discussion and 10% is the best that can be offered), 10% off on IPD billings (room rent only).
Additional - 15% off on Health checkup packages (Whole body health checkup package,
Apollo Platinum Health checkup package, and Futeure check health checkup package)
Offer is valid till 12th Feb 2021.
*T&C Apply
9. Columbia Asia – Get 10% discount on OPD & IPD services, 5% discount on health checks.
Offer is valid till 30th Nov 2020
*T&C Apply
Diagnostics
1. Dr Lal Path Labs - Get
- Offer 1: 15% off on routine tests
- Offer 2: 46% off on Swasthfit Pro 4 health checkup package
- Offer 3: Complimentary doctors’ consultation on Swasthfit Pro 4 health checkup package
Offer is valid till 12th Feb 2021.
*T&C Apply
2. SRL Diagnostics - Get
- 62% off on Executive health check package & Complimentary consultation by a doctor at SRL Labs. (Executive Health Package originally priced at
Rs.2500/person). - 59% off on Comprehensive health check package & Complimentary consultation by a doctor at SRL Labs. (Comprehensive Health Package originally priced at Rs.5000/person).
- 20% off on Routine and Specialized tests at SRL Labs.
Offer is valid till 12th Feb 2021.
*T&C Apply
Beauty
1. VLCC - Get
- 25% off on a minimum spend of Rs.2000 & above on regular beauty services at VLCC skin clinic
- 20% off with spends between Rs 500 – Rs 1999 on regular beauty services at VLCC skin clinic
Offer is valid till 12th Feb 2021.
*T&C Apply
2. Alive Wellness Clinic - Up to 20% off on Dermalogica 'Ion active Power Treatment, 15% off on billing of Rs.30,000 and above at Skin Alive
Offer is valid till 10th August 2020.
*T&C Apply
3. Geetanjali Salons - Get 20% instant discount on minimum spend of INR 1500 and above at pan India Geetanjali Salon outlets
Offer is valid till 31st March 2020.
*T&C Apply
Pharmacy
1. Guardian Nutrition - Get 10% off on a minimum spend of Rs.2500 on Guardian Nutrition website(https://www.guardian.in). Promo code: HEALTHPASS
Offer is valid till 12th Feb 2021.
*T&C Apply
Spas
1. Atmantan Spa resort - Get discounted price at room and wellness Ashoka/Arjuna Garden Grove
Offer is valid till 12th Feb 2021.
*T&C Apply
2. The Lodhi - 25% discount on all treatments and services (This discount does not include purchase of products)
Offer is valid till 2nd Dec 2020
*T&C Apply
3. Aheli at Roseate Hotels - Offer 1 : 25% discount on Spa billing
Offer 2 : All-inclusive package for INR 49,999 per night stay with (this is price for 2 guests per room.): Luxury BMW Airport transfers to and fro to IGI Airport / Domestic from home (for Delhi NCR only). Delhi Airport transfers to and fro to The Roseate Ganges.
Activities/day site seeing tours organized by resort – river rafting, bungee jumping, Beatles Ashram visit, evening Arti, Jungle Safari in Jeep and curated experiences depending on the time of the day. One activity per day is part of the package.
60- 90 mins Aheli Spa experience at The Roseate Ganges on per day basis.
ALL Meals at The Roseate, Ganges specially curated by their Master chef.
Upgrade to next category on bookings for Deluxe villa.
Offer is valid till 30th September 2020.
*T&C Apply
4. O2 Spa - Get 20% instant discount on full priced services at participating stores on menu prices.
Offer is valid till 14th October 2020.
*T&C Apply
5. Tattva Spa - Get
- 25% off on weekdays on 60/90 min spa therapy
- 15% off on weekends on 60/90 min spa therapy
Offer is valid till 12th Feb 2021.
*T&C Apply
6. Evolve Back - Get 20% discount on best available room rate and 15% discount on Spa at participating Evolve Back Properties.
Offer is valid till 2nd Dec 2020.
*T&C Apply
Health Insurance
1. ICICI Lombard General Insurance Co. Ltd - Get attractive benefits when you buy your Health Insurance through American Express :
- Complimentary health check-up and wellness coupons
- Get up to Rs 10,000 reimbursement on fitness and wellness programs under OPD
- Zero documentation
- No medical check up to 60 years of age
- Dedicated helpline and priority claim servicing
Offer is valid till 31st Dec 2020.
*T&C Apply
2. Bharti AXA General Insurance Co. Ltd - Get attractive benefits when you buy your Health Insurance through American Express
- Complimentary health check-up and wellness coupons
- Choose between individual & family floater plans
- Get up to Rs 15,000 reimbursement on fitness and wellness programs under OPD
- Zero documentation
- No medical check up to 65 years of age and 30 lacs of Sum Assured
- Dedicated helpline number
Offer is valid till 31st Dec 2020.
*T&C Apply
Terms and Conditions
1. Membership will be valid for 12 months from the date of enrollment.
2. Subject to a maximum of Rs.300 per booking at select Prime restaurants. The cashback will be credited within seven days of bil lupload and will be valid for 15 days from the date of credit.
*Click Here , For detailed Terms & Conditions of the Wellness Offers
BookMyShow or Flipkart vouchers, the choice is yours!
Your Card isn’t just a way to pay, it’s a way to enjoy rewards too.
Simply spend INR 25,000 and more in a calendar month and choose between:
- BookMyShow Voucher worth INR 500 or
- Flipkart Voucher worth INR 500
Enroll and embrace this exclusive privilege!
Note: Once you choose your preferred partner you will not be allowed to change or modify.
BookMyShow
Flipkart
For detailed Terms & Conditions and fulfilment process, please click here.
Here's how you can redeem these points:
Travel with your points
Take off in some of the world's best airlines like British Airways, Air India,Singapore Airlines, and more without having to transfer your rewards points to any frequent flyer programme.
Pay Card charges with points
Use your Membership Rewards Points to pay your Card charges with Select and Pay.
Shop with your points
For everything big, small, and in between use your points to find something you'll love from over 500+ redeemable options across categories.
Terms and Conditions
1. Please note that your expenses made on fuel*, insurance, utility^ payments and cash transactions will not earn you Membership Rewards Points.
*Fuel includes petrol, diesel, CNG from Oil Marketing Companies (OMCs)
^Utility services include providers of household/domestic electricity, gas and water. These providers can be government departments and agencies including local, state, municipal organisations; public housing societies and apartment associations
Please note: Effective March 15, 2020, you will not earn Membership Rewards Points on any EMI option selected from a merchant’s website e.g. online shopping with Amazon or Flipkart etc. and on any EMI option selected at Merchant’s terminal e.g. a Chip and PIN transaction at Croma retail store etc. At the same time, you will continue to earn Membership Rewards® Points on all EMI transactions through American Express® SafeKey and on all EMI conversions done post purchase.
One call from you is all it takes to tailor your world
From sourcing a service you need, to arranging a round of golf, get a helping hand whenever you need.
Our dedicated Platinum Concierge is available 24X7 for any assistance you require.
With the powerful backing of American Express, you can leave the mundane for us to take care.
Platinum Protection:
Platinum Concierge Services
Platinum Concierge brings you the world on a platter and at your doorstep. You can call the Platinum Concierge for:
- Delivery of flowers and gifts to someone special
- Booking movie tickets
- Arranging a round of golf or even booking a rejuvenating spa session at participating partners
- Dining reservations
Please call Platinum Concierge Services on 1800-180-1030/ 1800-419-1030 (Toll free from MTNL, BSNL landlines) - press option 1 for Card Assistance or 3 for Concierge.
Purchase Protection
If an item is stolen due to burglary or damages or breaks due to fire, earthquake, flood, storm, cyclone, etc. within 60 days of purchase, it can be refunded*.
- Claim to be intimated within 30 days of date of loss to ICICI Lombard by customer.
- Cover is valid for 60 days from the date of purchase.
ICICI Lombard Toll Free No :- 1800 2666
*Exclusions: Loss or damage to Gold or Silver articles, watches or jewelry or precious stones or medals or coins or curios, sculptures, manuscripts, rare books, plans, models, designs, deeds, bonds, bills of exchange, bank, treasury or promissory notes, cheques, money, securities, stamps, collection of stamps, business books or papers due to burglary is not covered.
Platinum Assist
Enjoy 24x7 services for all Card related assistance.
When calling from a mobile or from overseas, call any of the following numbers:
- Toll free number : 1800-180-1030 / 1800-419-1030 (From MTNL, BSNL landlines) - press option 1 for Card Assistance or 3 for Concierge.
- Gurgaon : 0124-2801030
Other Services:
Complimentary Additional and Supplementary Cards
As a Platinum ReserveSM Credit Cardmember, you are entitled to 4 free Supplementary Cards and 1 Additional Card.
Your Additional Card helps you manage your finances better, by listing your business and personal expenses separately in your Card statement.
To apply for a Supplementary Card, click here
Standing Instructions
American Express gives you the ease and convenience of making utility bill payments in a prompt and secure manner. You can now pay your utility bills like telephone, insurance, electricity etc. in a timely manner using your American Express Card.
Registering for Standing Instructions not only helps you to keep away from hassles of waiting in endless queues, but also helps avoid late fee with your bill(s) getting paid on time.
To sign up for Standing Instruction(s) on your Card, SMS SI to 5616166.
Emergency Card Replacement
In case your Card is lost, stolen or damaged, just notify Platinum Assist while in India or the American Express Travel Service Offices or Network Locations if you are travelling overseas. You will receive a Replacement Card within 2 business days, free of charge, anywhere in the world.
Zero Lost Card Liability
Provided that the Cardmember has acted in good faith, his liability to American Express arising out of any unauthorised use of the Credit Card shall be nil if American Express receives the report within 3 working days of the fraud. If the fraud is reported beyond 3 working days then the maximum liability of the customer will be limited to Rs. 1000.
Air Accident Insurance of Rs. 1 Crore
You, as the Basic Cardmember, are automatically insured against loss of life in an air accident for up to Rs.1 crore when you purchase your air ticket with your Platinum ReserveSM Credit Card. This benefit is brought to you by ICICI Lombard General Insurance Company. Terms, conditions, limits and exclusions apply.
Please do send your Insurance Nomination Form if not sent already.
American Express Insurance Services
Together with our partner, ICICI Lombard, we have developed a value for money proposition for you. ‘Comprehensive Protection Plan Plus’* - a plan that covers you from all aspects of your insurance protection needs. For more information e-mail us at insuranceservices@aexp.com
*Insurance underwritten by ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. The premium paid is tax deductible under Section 80(D) of the Indian Income Tax Act
Download Insurance form
Interest Rates and Other Charges
Interest rates may vary from time to time. At any given point, the current rates will be displayed in your Statement of Account/Most Important Terms and Conditions.
Contactless Payment
Your American Express Card may be enabled for contactless payments. To see if your Card is contactless, look for the contactless symbol network on the front and back of your Card. To make a Contactless purchase, touch your Card on the front of the specially marked American Express Contactless reader. For purchases of less than Rs.2,000, you will not need to enter your Personal Identification Number (PIN) or sign. To know more visit here
Amex Pay
Amex Pay is a mobile payment solution that allows you to make contactless or QR code based payments at participating merchants using the Amex App.
You can make contactless purchases with your eligible Android device wherever American Express® contactless payments are accepted. Just look for the contactless symbol at check-out.
You can also use it to make a payment using the QR functionality wherever you see the American Express logo on a Bharat QR sticker. To know more visit here.
Simply register your Card for Amex Pay on the Amex App. If you don’t have the Amex App, click here to download or give us a missed call at 7043337788 to receive a link to download the App
For detailed Terms & Conditions and fulfilment process, please click here