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Our Response to COVID-19

We are currently responding to an increased number of calls, whilst giving priority to urgent matters, We apologize for any inconvenience this may be causing and ask for your undersatanding at this time. We would like to ask that you please check here first before making any inquiries via phone. 

To update registered information or to register/cancel optional services, simply download and complete the relevant forms below. These forms are editable. Please print the completed forms and return them to American Express.

Please contact the Corporate Services Center directly to obtain a corporate application form for Corporate Express Cash® (cashing advance services), or for the Corporate Membership Rewards program.

Please send the completed forms to the below address:

Global Commercial Services, American Express International, Inc.
4-1-1, Toranomon, Minato-ku,
Tokyo 105-6920

Maintain Corporate Account

Add New Card Members


You can apply for a new Card by filling in a paper form, or if your company’s liability type is either LL, Corporate or Combined, you can apply online via American Express @ Work.

Maintain Card Members and Users

Direct Debit Request Form

To set up or update bank account details, please review the information in ‘About Payment’, complete the relevant form below and submit it to us. 

*Please see slide 4 of each PDF file for instructions/translations in English.


For Corporate Purchasing Solution users, please use the forms for ‘Company Bank Account’.

Change registered information or cancel Card

Corporate Card Conversion

To switch Card type, please use this form:

Optional Services

Cash Advance Services (Corporate Express Cash®)

*This service must be applied for in advance. Please have the registered Authorizing Officer or Contact Person contact the Corporate Services Center to ask for the corporate application form. 

Membership Rewards® Program

*To apply for the Corporate Membership Rewards program, please contact the Corporate Services Center and ask for the corporate application form.

*Forms for Corporate Membership Rewards can be downloaded here.

ETC Cards

ANA@desk, JAL Online


Corporate Card Terms and Conditions

Global Corporate Payment Agreement*

*For details of the revisions to the Terms and Conditions from April 1, 2021, please click here.

Corporate Card Terms and Conditions for Card Members

Please download the latest Card Member Terms and Conditions here.

Corporate Express Cash® Terms and Conditions

Other Guidelines


Where to use your Card

Find out where American Express Corporate Cards can be used for business-related payments.

Manage your Corporate Card Program anytime, anywhere with @ Work®

Make the most of this powerful online tool, giving you full visibility and control of your company’s Corporate Cards. Log in safely and securely online.

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