The backing of world-class service and security

We've got your back with everything from fraud protection to emergency Card replacement.

Already a Card Member or looking to become one?
Choose an option below to see how our Card Membership gives you more service and security.

Peace of mind and exceptional service with every Card

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Global Support

Taking care of Card Members is our number one priority. No matter where you are, if your Card is lost or stolen, or you’ve been a victim of Credit Card fraud, it’s great to know that we’re just a phone call away, whatever the time of day. Call our Customer Service Centre on 0800 656 660, or +64 9 583 8000 from anywhere in the world.

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Fraud Protection

Our Credit Card Fraud Protection Guarantee means you won’t pay for unauthorised spending on your Account1. Whether your Card is lost, stolen or your details fall into the wrong hands, our dedicated American Express Card Security Team will do everything they can to take care of you.

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Accepted worldwide

American Express is welcomed at tens of thousands of merchants around New Zealand, which means you can use your American Express Credit Card to pay for purchases, both big and small.

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Chip & PIN

Your Card includes enhanced protection from fraud, loss, or theft with Chip & PIN technology.

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Alerts and Notifications

Stay in control, with personalised updates through email or SMS.

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Travelling Abroad

Travel with confidence, knowing your Card is protected anywhere in the world.

Platinum service and security

With access to a range of exclusive travel benefits, plus Credit Card security, you’ll have a safe and enjoyable trip every time.

Smartphone Screen Insurance

Smartphone Screen Insurance1 for up to $500 for front screen repairs to your Smartphone when you pay for your smartphone outright with your American Express Platinum Card or American Express Airpoints Platinum Card, or pay your monthly Smartphone contract or SIM Only Plan.

Complimentary Travel Insurance

When you are going away, travel insurance is an essential part of any trip. This great travel benefit means you could be covered for up to a maximum of 180 days for international or domestic travel when you book and pay for your trip with an eligible American Express Card2.

Online Card Replacement

If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.

Purchase Protection

Need peace of mind? 90-days’ Purchase Protectionwill reimburse you for replacement or repair of damaged eligible purchases of up to $500 made on select American Express Cards.

See the Terms and Conditions of your eligible Card for all the details on refund and purchase protection.

Extended Warranty

A warranty that has run out can cause a lot of unnecessary stress. That’s why it’s good to know that with selected Cards, American Express extends your manufacturer’s warranty by up to 12 months on eligible items with no excess.

Managing your Account on the go, wherever you are

Mobile App Amex

Use the American Express Mobile App to manage your Account, check your balance, view your transactions and keep on top of the rewards balance.

Download the Amex App and start making the most of your Card membership, every day.

Keep your Card Secure

Identity theft occurs when someone obtains personal information without your consent. Keep your Card secure by learning ways you can prevent identity theft and what to do if you think you’ve been targeted by identity theft.

Discover how American Express Membership gives Card Members more

Explore our Personal Cards


Earn Airpoints
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Premium benefits
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No Annual Fee

Card Member benefits
with no annual fee

Want to know more about Credit Cards?

Whether you want to know more about Credit Card limits, interest rates, fees, or the increased security you have when travelling overseas with your American Express Card, here’s all the information you need.