Explore your American Express® Platinum Membership Rewards Credit Card benefits
We believe our Members deserve more. More travel benefits, rewards, access, offers, security and services. Explore your Card benefits here.
Whether you’re travelling for business or pleasure, travel insurance is an essential part of any trip. Your American Express Platinum Membership Rewards Credit Card offers peace of mind for you, your partner and your children under the age of 22 years when traveling overseas and domestically, as long as your:
- American Express Platinum Membership Rewards Credit Card is used to purchase your ticket in full; and
- Your trip begins and ends in New Zealand.
Here are just some of the insurance benefits you'll have access to1:
- Overseas Medical Emergency Expenses and Repatriation Cover up to $2,500,000;
- Travel Cancellation Cover up to $30,000;
- Baggage Loss or Damage Cover up to $30,000;
- Personal Liability Cover up to $2,000,000;
- Travel Incovenience Cover which may cover you for flight delays, missed connections and luggage delays.
Key limitations and exclusions:
- Claims related to pre-existing medical conditions are excluded;
- Cover for medical assistance and expenses are only available until you (or your family) reach 80 years of age;
- Medical cover does not apply to Supplementary Card Members;
- In order to receive certain insurance benefits, you need to purchase the trip on your American Express Platinum Membership Rewards Credit Card in full.
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Platinum Membership Rewards Credit Card Insurance Terms and Conditions here.
Claims made simple
Should the unexpected occur on your travels, we should be your first point of contact. Call the number on the back of your Card and we will ensure you get assistance from someone who speaks your language. No matter how big or small, we're here to help 24/7. So make sure you contact us first or your claim may be affected.
If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Whether you’re planning a business trip, a weekend away or an overseas holiday, American Express Travel Rewards can help you get there. With several booking options to choose from, the choice is yours.
American Express Travel
With 100 years of travel expertise, our travel network, American Express Travel, provides exceptional service and support from the moment you book. You can also book with Membership Rewards points and enjoy the advantages of no restrictions, no block out dates and no fees.2
helloworld
For those travelers who prefer to book and plan their trip in person, our partnership with helloworld can help. Find an agent near you and use the Membership Rewards points to help pay for some or all of the cost.3
Webjet
With over 30 airlines to choose from, our partnership with Webjet means you can use Membership Rewards points to book the flight you want. If you don’t have enough points, you can use a combination of points and payment by putting the balance on your Card.4
Airline and Hotel partners
With 7 airline transfer partners and 2 hotel partners to choose from, you can transfer points directly to your preferred airline or hotel program to travel practically anywhere in the world. Once points have been transferred, all you have to do is make your booking. View our transfer partners.5
Turning back the crisp white sheets in a great hotel is one of the great joys of travel. Knowing you’ve paid partly or fully with Membership Rewards points is another. American Express Travel has over 100 years of travel expertise, so let us help you find the perfect place to rest your head.
If you'd prefer to book directly, you can also easily transfer Membership Rewards points to one of our hotel partners.5
American Express Travel
Whether you’re picturing yourself cruising through Paris in a convertible or touring New Zealand’s spectacular South Island, we can take you there.
American Express Travel makes it possible to organise your transportation virtually anywhere in the world. With the ease of booking through American Express Travel, we'll make sure you’ve got wheels when and where you need them. You can even pay for your next ride with points or a combination of points and payment, the choice is yours.
Avis Platinum Preferred Programme
Your American Express Platinum Membership Rewards Credit Card will also ensure you get great deals with Avis both home and abroad.
Your benefits include:
- 5% off the best discount of the day.
- Three Car Upgrade Certificates each year to use at over 900 locations worldwide.
- No need to queue for rental cars again.
To become a member, call Avis on 0800 509 009 and request an enrolment form for the Platinum Preferred Programme.
Taking care of Card Members is our number one priority. No matter where you are in the world, if your Card is lost or stolen we'll be here when you need us 24/7. It’s the extra peace of mind you need when you’re travelling, knowing help is just a phone call away. Call our Customer Service Centre on 0800 888 025, or +64 9379 7145 from anywhere in the world.
Use your American Express Card for everything from groceries at New World, Countdown and Pak n’ Save, petrol stations including Z, BP and Mobil and many retailers such as The Warehouse or Mitre 10 as well as tens of thousands other stores, restaurants, utility and travel providers.
Featured Travel Benefits
Pay for your trip with your American Express Card and you’ll enjoy complimentary domestic and overseas Travel Insurance. T&Cs apply.
From flights and itineraries, to luxurious stays and exciting road adventures, American Express Travel can organise it all.
Your Card is accepted at tens of thousands of places around New Zealand, as well as millions more around the world.
- American Express Platinum Membership Rewards Credit Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) (Chubb) and are subject to the terms, conditions and exclusions (including age restrictions) contained in the American Express Platinum Membership Rewards Credit Card Insurances policy of insurance between American Express International (NZ), Inc. (Company No. 867929) (American Express) and Chubb. This communication does not take into account your objectives, financial situation or needs. It is important for you to read the Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.
- You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Points cannot be used for Cruise Privileges bookings. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
- Each helloworld shop is independently owned and has its own travel agent’s licence. Travel Agent service charges may apply. Membership Rewards Terms and Conditions and partner terms and conditions apply. Flights are subject to availability. Available to New Zealand enrollees who reside in New Zealand only. Enrolment in the New Zealand American Express Membership Rewards programme is required. Points are only redeemable in store. A minimum of 10,000 points must be redeemed at any one time.
- Partner terms and conditions apply. Available to New Zealand enrollees who reside in New Zealand only. Enrolment in the New Zealand American Express Membership Rewards Programme is required. A fee may apply. Flights are subject to availability. American Express accepts no responsibility for any information passed by you to Webjet. A minimum of 10,000 points must be redeemed at any one time. If using 'Points + Pay' the pay amount will be automatically billed to your Card Account and will appear on the first billing statement following redemption. Copyright Webjet Marketing Pty. Ltd. ACN. 063 430 848, ABN.8406 3430 848. Part of the Webjet Limited Group. Travel Agent Licence No. 32282.
- To transfer Membership Rewards points into an airline partner programme or a frequent guest partner programme, you must be a member of the partner programme. Membership of the partner programme is the Card Member's responsibility and is subject to the terms and conditions of the applicable programme. A joining fee may apply. Minimum redemption amounts apply. Partners are subject to change. Visit membershiprewards.co.nz for details.
The American Express Credit Card Terms and Conditions are available here
As an American Express Platinum Membership Rewards Credit Card Member, you'll earn 2 Membership Rewards points for every $1 dollar you spend.1
The best thing is, there's no expiry or cap to the number of Membership Rewards points you can earn, as long as your account is current and in good standing. When you consider the points earning potential, it makes a lot of sense to use your American Express Card every time you spend.
Additional Cards
An Additional Card can be linked to your Card Account, to be used by family or a friend. It’s a great way to earn more Membership Rewards points, as points earned on transactions on Additional Cards are credited to the primary Card Member’s account.2
Our partners make it easy to use the points to shop, watch live sports or even visit the theatre. With Membership Rewards, you can even use the points to make purchases online at Harvey Norman and Ticketmaster. So whether it’s something for the home or a night out, the points could be the ticket to something you’ll adore.
Whether you’re planning a business trip, a weekend away or an overseas holiday, American Express Travel Rewards can help you get there. With several booking options to choose from, the choice is yours.
American Express Travel
With 100 years of travel expertise, our travel network, American Express Travel, provides exceptional service and support from the moment you book. You can also book with Membership Rewards points and enjoy the advantages of no restrictions, no block out dates and no fees.3
helloworld
For those travelers who prefer to book and plan their trip in person, our partnership with helloworld can help. Find an agent near you and use the Membership Rewards points to help pay for some or all of the cost.4
Webjet
With over 30 airlines to choose from, our partnership with Webjet means you can use Membership Rewards points to book the flight you want. If you don’t have enough points, you can use a combination of points and payment by putting the balance on your Card.5
Airline and Hotel partners
With 7 airline transfer partners and 2 hotel partners to choose from, you can transfer points directly to your preferred airline or hotel program to travel practically anywhere in the world. Once points have been transferred, all you have to do is make your booking. View our transfer partners.6
Paying for your recent charges with Membership Rewards points, or using a combination of points and payment, can do wonders for your cash flow.7
Here’s how to redeem points for purchases on your Account:
- Login to your Account online or via the Amex Mobile App.
- Select the eligible transaction from your online Account.
- Get a credit on your Account within 72 hours.
Download the Amex Mobile App:
Not sure what to give? A Gift Card could be the perfect solution. Use American Express Membership Rewards points for Gift Cards from a wide range of our retail, entertainment and even travel partners. Our e-gift cards, in partnership with Apple iTunes, also offer a unique gift that puts incredible choice in the lucky recipient’s hands.8
Featured Membership Rewards
You can transfer points directly to one of our 7 airline partners and travel practically anywhere in the world.
Need something new for your home. Our shopping partner, Harvey Norman, makes it easy to use your points to shop online.
Can’t decide on a present? Use your points for Gift Cards from a wide range of our retail, entertainment and travel partners.
- Enrolment and participation in Membership Rewards is subject to the Membership Rewards Terms and Conditions and partner terms and conditions. Only purchases are eligible for Membership Rewards points – balance transfers and cash advances are ineligible. For full Terms and Conditions visit www.americanexpress.co.nz/rewards.
- Supplementary Credit Card Members must be over 18 years of age. The Primary Card Member will be liable for all Supplementary Credit Card spending.
- You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Points cannot be used for Cruise Privileges bookings. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
- Each helloworld shop is independently owned and has its own travel agent’s licence. Travel Agent service charges may apply. Membership Rewards Terms and Conditions and partner terms and conditions apply. Flights are subject to availability. Available to New Zealand enrollees who reside in New Zealand only. Enrolment in the New Zealand American Express Membership Rewards programme is required. Points are only redeemable in store. A minimum of 10,000 points must be redeemed at any one time.
- Partner terms and conditions apply. Available to New Zealand enrollees who reside in New Zealand only. Enrolment in the New Zealand American Express Membership Rewards Programme is required. A fee may apply. Flights are subject to availability. American Express accepts no responsibility for any information passed by you to Webjet. A minimum of 10,000 points must be redeemed at any one time. If using 'Points + Pay' the pay amount will be automatically billed to your Card Account and will appear on the first billing statement following redemption. Copyright Webjet Marketing Pty. Ltd. ACN. 063 430 848, ABN.8406 3430 848. Part of the Webjet Limited Group. Travel Agent Licence No. 32282.
- To transfer Membership Rewards points into an airline partner programme or a frequent guest partner programme, you must be a member of the partner programme. Membership of the partner programme is the Card Member's responsibility and is subject to the terms and conditions of the applicable programme. A joining fee may apply. Minimum redemption amounts apply. Partners are subject to change. Visit membershiprewards.co.nz for details.
- Points will be debited from your Membership Rewards account and a credit placed on your Card in line with the points chosen to be used for the Eligible Charge. A minimum of 1,000 Membership Rewards points is required for any Use Points for Your Charges transaction. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges. A credit will appear on your statement identified as “Membership Rewards Credit”. Points will be debited immediately and the credit will take up to 72 hours to appear online. Credits processed after the Card Account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card Account by the due date. Use Points for Charges is not available for redemption by Corporate Cards, Allied Liquor and Tasman Liquor American Express Gold Business Cards, and is not redeemable for cash via Credit balance refund. American Express will select and display each eligible charge for Use Points for Your Charges (“Eligible Charge”) and the Points required to pay for the Eligible Charge. Each Eligible Charge must: (a) appear within the first 150 transactions of the Online Statement of the Summary of Accounts page; (b) be redeemed within 2 months of the charge appearing on your Card Account; (c) not currently or have previously been disputed; and (d) not be a fee. Eligible Charges, including the points rate required to pay for the Eligible Charge, may be changed at any time without notice. Use Points for Your Charges transactions can only be completed online. Use Points for Your Charges is available only to Basic Card Members enrolled in the New Zealand Membership Rewards programme and is subject to the full Membership Rewards Terms and Conditions.
- All rewards are subject to availability. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit and are valid for a period of 3 months from the date of issue, unless otherwise stated. Normal retailer Gift Card and voucher conditions apply.
The American Express Credit Card Terms and Conditions are available here
American Express Invites opens the door to unforgettable experiences for our Card Members. You can access pre-sale tickets to some of your favourite artists like P!nk, Fleetwood Mac or Coldplay, or secure some of the best seats in the house with our Reserved Seating offers.
The New Zealand Wine Society is the country's most well established national wine club. It brings you regular discounted offers on a wide selection of wines, with the convenience of door-to-door delivery.
As an American Express Platinum Membership Rewards Card Member, you will receive:
- Complimentary membership to the New Zealand Wine Society. You will be automatically enrolled upon Card approval.
- Special Card member offers, including invitations to New Zealand Wine Society tasting events.
Featured Offers and Events
Opens the door to unforgettable experiences. Access pre-sale tickets, reserved seating offers and money-can’t-buy invites.
Whether it’s shopping, dining, travel or entertainment there’s an Amex Offer with your name on it. Make sure you are Opted-In to receive our regular updates.
Your American Express Platinum Membership Rewards Credit Card Insurance includes Smartphone Screen Insurance¹, which provides cover of up to $500 for front screen repairs, when you pay for your smartphone outright or pay your monthly Smartphone contract or SIM Only Plan with your American Express Platinum Membership Rewards Credit Card.
You can be reimbursed for the cost of the screen repair up to $500 for two events a year. A 10% excess applies to the claimed amount. Waiting periods may apply.
Claiming is easy:
- Step 1 - Ensure you purchase your smartphone outright or pay your monthly Smartphone contract or SIM Only Plan on your American Express Platinum Membership Rewards Credit Card
- Step 2 - Repair the front of your smartphone screen
- Step 3 - Submit a claim via the Chubb Claims Centre
- Step 4 - Receive your claim refund
Whether you’re travelling for business or pleasure, travel insurance is an essential part of any trip. Your American Express Platinum Membership Rewards Credit Card offers peace of mind for you, your partner and your children under the age of 22 years when traveling overseas and domestically, as long as your:
- American Express Platinum Membership Rewards Credit Card is used to purchase your ticket in full; and
- Your trip begins and ends in New Zealand.
Here are just some of the insurance benefits you'll have access to1:
- Overseas Medical Emergency Expenses and Repatriation Cover up to $2,500,000;
- Travel Cancellation Cover up to $30,000;
- Baggage Loss or Damage Cover up to $30,000;
- Personal Liability Cover up to $2,000,000;
- Travel Incovenience Cover which may cover you for flight delays, missed connections and luggage delays.
Key limitations and exclusions:
- Claims related to pre-existing medical conditions are excluded;
- Cover for medical assistance and expenses are only available until you (or your family) reach 80 years of age;
- Medical cover does not apply to Supplementary Card Members;
- In order to receive certain insurance benefits, you need to purchase the trip on your American Express Platinum Membership Rewards Credit Card in full.
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Platinum Membership Rewards Credit Card Insurance Terms and Conditions here.
Claims made simple
Should the unexpected occur on your travels, we should be your first point of contact. Call the number on the back of your Card and we will ensure you get assistance from someone who speaks your language. No matter how big or small, we're here to help 24/7. So make sure you contact us first or your claim may be affected.
Fraud Protection
Our Fraud Protection Guarantee means you won’t pay for unauthorised spending on your account. Whether your Card is lost or stolen, or your details have somehow gotten into the wrong hands, our dedicated Security Team will do what it takes to minimise any problems, such as crediting your Account or organising a replacement Card immediately.2
Purchase Protection
Looking for added peace of mind? American Express 90-day Purchase Protection could reimburse you for the replacement or repair of damaged or stolen purchases made on your eligible American Express Card. Exclusions, limitations and a $50 excess applies per person, per claim.3
There's nothing worse than realising your warranty has run out, just when you need it. That's why it's good to know that with your American Express Platinum Membership Rewards Card, American Express extends your manufacturer's warranty by up to 12 months on eligible items with no excess. With Buyer's Advantage, you're covered for up to $20,000 per year.4
View your transactions, use points to pay for charges5 and do much more with the American Express Mobile App. Whether you’re at home or on the go, the Amex Mobile App helps you make the most of your American Express Card with great service at your fingertips.
Download the Amex Mobile App:
Taking care of Card Members is our number one priority. No matter where you are in the world, if your Card is lost or stolen we'll be here when you need us 24/7. It’s the extra peace of mind you need when you’re travelling, knowing help is just a phone call away. Call our Customer Service Centre on 0800 656 660, or +64 9 583 8300 from anywhere in the world.
Use your American Express Card for everything from groceries at New World, Countdown and Pak n’ Save, petrol stations including Z, BP and Mobil and many retailers such as The Warehouse or Mitre 10 as well as tens of thousands other stores, restaurants, utility and travel providers.
Useful Tools and Benefits
To make insurance claims as easy as possible, the Chubb Claim Centre lets you begin and complete the process online.
The fastest, easiest way to manage your Account. View your transaction history, pay your bill and more with Online Services.
Lets you view your transactions and manage your Account on the go.
- Cover applies for incidents occurring on or after 27 November 2017. For all non-emergency insurance claims, please follow the link www.americanexpress.com/newzealand/claims. This insurance is subject to Terms, Conditions and exclusions – see the full insurance Terms and Conditions for your American Express Platinum Membership Rewards Credit Card available here. You must use your American Express Card to pay for your smartphone or monthly contract in order to be covered under the Smartphone Screen Insurance. Maximum of 2 claims per 12 month period, per Account, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. Waiting periods may apply. The insurance is underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) under a group policy held by American Express International (NZ), Inc. (Company Number 867929). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This communication does not take into account your objectives or financial situation. You should read the full Terms and Conditions to decide if this insurance meets your needs.
- American Express Platinum Membership Rewards Credit Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) (Chubb) and are subject to the terms, conditions and exclusions (including age restrictions) contained in the American Express Platinum Membership Rewards Credit Card Insurances policy of insurance between American Express International (NZ), Inc. (Company No. 867929) (American Express) and Chubb. This communication does not take into account your objectives, financial situation or needs. It is important for you to read the Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.
- Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
- Insurance products are arranged through American Express International, Inc. (ABN 15 000 618 208) AFS Licence No. 237996. Subject to the terms, conditions and exclusions of the insurances issued by Chubb Insurance New Zealand Limited (ABN 23 001 642 020) AFS Licence No. 239687. It is important for you to read the Terms and Conditions available here and consider the appropriateness of that insurance in relation to your individual requirements.
- This is available to Primary Card Members enrolled in the Membership Rewards programme. American Express will display each eligible charge on your Mobile App timeline and the points required for each transaction. A minimum of 1,000 Membership Rewards points must be redeemed at any one time. Any credit to your Card Account cannot exceed the amount of the relevant eligible purchases or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms and Conditions at membershiprewards.co.nz/termsandconditions.
The American Express Credit Card Terms and Conditions are available here
More Membership Rewards points
Earn Membership Rewards points faster by adding a family member or friend to your Account at no extra charge. T&Cs apply.