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Complimentary Travel Accident Insurance

Whether you’re travelling for business or pleasure, travel insurance is an essential part of any trip. That’s why you can rest assured knowing that when you use your American Express Gold Card to book and pay for your next return trip, you’ll be protected with Transport Accident Cover.¹

Key limitations and exclusions:

In order to receive travel accident insurance, you need to purchase the return trip on your American Express Gold Card in full.

For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Gold Card Insurance terms and conditions.

Insurance Terms and Conditions until 20 May 2018

Insurance Terms and Conditions from 21 May 2018

Claims made simple

Should the unexpected occur on your travels, we should be your first point of contact. Call the number on the back of your Card and we will ensure you get assistance from someone who speaks your language. No matter how big or small, we're here to help 24/7. So make sure you contact us first or your claim may be affected.

If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.

Make a claim

Travel with Points

Whether you’re planning a business trip, a weekend away or an overseas holiday, when you’re enrolled in our Membership Rewards programme, we can help you get there. With several options to choose from, the choice is yours.

American Express Travel Online - With 100 years of travel expertise, our travel network, American Express Travel, provides exceptional service and support from the moment you book. You can also book with Membership Rewards points and enjoy no restrictions, no block out dates and no fees.²

helloworld - For those travellers who prefer to book and plan their trip in person, our partnership with helloworld can help. Find an agent near you and use Membership Rewards points to help pay for some or all of the cost.³

Webjet – With over 30 airlines to choose from, our partnership with Webjet means you can use Membership Rewards points to book the flight you want. You can also use a combination of points and your Card for payment.⁴

Airline and Hotel partners - With 7 airline transfer partners and 2 hotel partners to choose from, you can transfer Membership Rewards points directly to your preferred airline or hotel program to travel practically anywhere in the world. Once the points have been transferred, all you have to do is make your booking. View our transfer partners.⁵

Luxurious stays

Turning back the crisp white sheets in a great hotel is one of the great joys of travel. Knowing you’ve paid partly or fully with Membership Rewards points is another. American Express Travel has over 100 years of travel expertise, so let us help you find the perfect place to rest your head.⁵

If you'd prefer to book directly, you can also easily transfer Membership Rewards points to one of our hotel partners.⁶

The Hotel Collection

Selected hotels, exceptional value. The Hotel Collection⁷ includes hundreds of curated properties from trusted brands like Hyatt and Hilton Hotels. And, you can enjoy exceptional value when you book with your American Express Gold Card through American Express Travel.

With rooms starting from as low as US$150, American Express Gold Card Members will receive access to the following benefits with each booking at over 500 participating hotels and resorts in over 30 countries worldwide. Bookings must be made via American Express Travel Online for a minimum of two consecutive nights and paid for using your American Express Gold Card⁷:

US$75 hotel credit* on qualifying charges: Typically this will be dining, spa, golf or other hotel facilities. It cannot be used against the room rate, taxes, or any fees. Other restrictions may also apply depending on the property
Complimentary room upgrade** at check-in (when available): The Card Member will be welcomed as an American Express Hotel Collection guest and offered a room upgrade if available. An upgraded room is defined as a room one category higher than purchased.

Upgrade your hotel experience – book a Hotel Collection stay or view a list of participating properties.

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Hertz

Hertz Gold Plus Rewards^®

Complimentary Hertz Gold Plus Rewards membership places you first with a faster, easier and more personalised service that allows you to get on with what matters most to you.

As an American Express Gold Card Member enrolled into the Hertz Gold Plus Rewards^® loyalty program you can enjoy many added value benefits.⁸

Key inclusions:

Up to 10% discount on standard rates
One car class upgrade (applicable to standard vehicles only and valid for rentals of five consecutive days or more, subject to availability)
Fee-waived additional driver

Start saving at 8,500+ Hertz locations worldwide by enrolling today.

Find out more

Global Dining Program

Taste is a truly exciting service for lovers of good food. Chosen by a team of global dining experts, Taste-listed restaurants are highly recommended local favourites. Each restaurant offers Card Members something extra on the house: either a discount, complimentary wine or appetizer. So wherever you are in the world, you can find a great dining experience and earn Membership Rewards points while you dine with American Express.

Find out more

Global Card Support

Taking care of Card Members is our number one priority. No matter where you are in the world, if your Card is lost or stolen we'll be here when you need us 24/7. It’s the extra peace of mind you need when you’re travelling, knowing help is just a phone call away. Call our Customer Service Centre on 0800 656 660, or + 64 9 583 8300 from anywhere in the world.

Connect with us

Accepted across New Zealand and the world

You can earn points at tens of thousands of places, from retailers to petrol stations, hotels to restaurants. Here’s a list of just some of the places across New Zealand where you can use your Card and earn points while you travel.

Where to earn points

Featured Travel Benefits

Travel Accident Insurance

Pay for your return trip with your American Express Card and you’ll enjoy complimentary Travel Accident Insurance. T&Cs apply.

Learn more

American Express Travel

From flights and itineraries, to luxurious stays and exciting road adventures, American Express Travel can organise it all.

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Global Acceptance

Your Card is accepted at tens of thousands of places around New Zealand, as well as millions more around the world.

Amex Acceptance

Terms and Conditions

The American Express Gold Card insurance is subject to terms, conditions, limitations and exclusions - see the full terms and conditions available here for cover until 20 May 2018 and here for cover from 21 May 2018. You must use your American Express Gold Card to pay for your return trip in order to be eligible for the insurance. The insurance is underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) under a group policy held by American Express International (NZ), Inc. (Company Number 867929). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This document does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
Points are only redeemable in store. A minimum of 10,000 points must be redeemed at any one time. Subject to the Terms and Conditions of the American Express Membership Rewards programme.
Partner terms and conditions apply. Available to New Zealand enrollees who reside in New Zealand only. Enrolment in the New Zealand American Express Membership Rewards programme is required. A fee may apply. Flights are subject to availability. American Express accepts no responsibility for any information passed by you to Webjet. A minimum of 10,000 points must be redeemed at any one time. If using 'Points + Pay' the pay amount will be automatically billed to your Card Account and will appear on the first billing statement following redemption. Copyright Webjet Marketing Pty. Ltd. ACN. 063 430 848, ABN.8406 3430 848. Part of the Webjet Limited Group. Travel Agent Licence No. 32282.
To transfer Membership Rewards points into an airline partner program or a frequent guest partner program, you must be a member of the partner program. Membership of the partner program is the Card Member's responsibility and is subject to the terms and conditions of the applicable program. A joining fee may apply. Minimum redemption amounts apply. Partners are subject to change. Visit membershiprewards.co.nz for details.
To transfer Membership Rewards points into an airline partner program or a frequent guest partner program, you must be a member of the partner program. Membership of the partner program is the Card Member's responsibility and is subject to the terms and conditions of the applicable program. A joining fee may apply. Minimum redemption amounts apply. Partners are subject to change. Visit membershiprewards.co.nz for details.
Valid only for new THE HOTEL COLLECTION bookings with participating providers of two or more consecutive nights made through American Express Travel Online (online bookings currently only available to Basic Card Members). Available for eligible American Express Gold Card Members. The term “Eligible Card Members” does not include Gold Credit Card Members. Payment must be made in full with an American Express Card in the Eligible Card Members’ name. Eligible Card Member must travel on itinerary booked to be eligible for benefits described. *The Card Member will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive US$1 for each eligible dollar spent up to US$75. Eligible spend includes dining, spa and resort activities. Eligible spend does not include charges for taxes, gratuities, fees and cost of room. **A one category room upgrade is based on availability and eligibility at check-in to the hotel. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non- exchangeable and non-refundable and is applied in US$ or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offers or programs unless indicated. Limit one credit per room, per stay. Three-room limit per Eligible Card Member per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Hotel nightly rates vary by property, dates, room category and occupancy. Participating providers and benefits subject to change. The Benefits cannot be used in conjunction with any other offers / or promotions. This program is not combinable with any American Express lodging or tour programs.
Hertz Gold Plus Rewards enrolment is required to access the benefits. Terms and conditions and rental location exclusions apply. 10% discount available on the best prepaid and non prepaid retail rates and it applies to time, mileage and all mandatory insurance and waivers included in the base rate. One-car-class upgrade applies to standard vehicles only and space available upgrade applicable on rentals of five consecutive days or more is applicable in all destinations excluding Japan and it is subject to availability. Rentals within Japan are eligible for a 5% discount and complimentary additional driver, but no vehicle upgrade will apply. Standard Blackout dates apply - visit the website for full terms and conditions www.hertz.com. The following countries and/or Hertz locations are excluded from the list of Destination Participating Countries: India, Pakistan, Sri Lanka and Taiwan rental locations are excluded from all benefits of this offer. Hertz standard terms and conditions of rental apply. American Express reserves the right to instruct Hertz to cancel your membership if you cease to be an American Express Card Member or your account is not in good standing. Offer only valid if purchased using an American Express Gold Card and when providing Gold Plus Rewards membership number at time of booking. The Promotional Code: 705500 must be included in Card Member’s Gold Plus Rewards booking. One-Car-Class upgrade does not apply to Hertz Collections (Green, Fun, Prestige and Family).
Card Member must enrol in the Preferred Golf Club program to receive the complimentary membership. Membership is valid for one year from date of enrolment with Preferred Golf Club. Complimentary renewal of the Club membership will be provided to an eligible Card Member upon booking a minimum of a two-night stay at eligible properties once per year. Room Reservations are subject to availability and must be made in advance through Preferredgolf.com prior to arrival. Payment must be made with an American Express Gold Card in the Card Member’s name. Offer is not valid for groups or conventions and may not be combined with other hotel programs or special offers including FINE HOTELS & RESORTS unless otherwise stated. Certain room categories are not available on the Preferred Golf rate. Offers are subject to availability, so early contact is recommended. Not available on pre-existing reservations. Fulfillment of the golf benefit is the sole responsibility of the American Express merchant. Golf benefit must be used during the stay and cannot be deferred. Back-to-back stays within a 24-hour period at the same property considered one stay. Participating providers and benefits are subject to change. Three room limit per Card Member, per stay. Please note that tee-off times are subject to availability – please clarify at time of booking.

Earning Points

If you’re an American Express Gold Card Member enrolled in our Membership Rewards programme, you’ll earn 1 Membership Rewards point for every $1 spent on purchases on your Card.¹

What’s more, if you’re enrolled in our Turbo^TM programme, you’ll earn 2 Membership Rewards points for every $1 spent on your Card.

You can then redeem Membership Rewards points on travel, entertainment or even household items, the choice is yours. The best thing is, there's no cap to the number of points you can earn and your points won’t expire as long as your account is current and in good standing. When you consider the points earning potential, it makes a lot of sense to use your American Express Gold Card every time you spend.

Where to earn points

Supplementary Cards

A Supplementary Card can be linked to your Card Account, to be used by family or a friend. If you’re enrolled in Membership Rewards, it’s a great way to earn more Membership Rewards points, as points earned on transactions on Supplementary Cards are credited to the primary Card Member’s account.²

Plus, one of the privileges of having an American Express Gold Card is that you have access to Supplementary Cards at just $70 each per annum.

Learn More

Use Points for Charges

If you’re enrolled in our Membership Rewards programme, you can use Membership Rewards points or a combination of points and payment to pay for charges on your account. It’s a great way to reduce your Account balance and free up your cash flow.³

Here’s how to redeem points for charges on your Account:

Login to your Account online or via the Amex Mobile App.
Select the eligible transaction from your online Account.
Get a credit on your Account within 72 hours.

Shop with Points

Our partners make it easy to use points to shop, watch live sports or even visit the theatre. When you’re enrolled in Membership Rewards, you can even use points to make purchases online at Harvey Norman and Ticketmaster. So whether it’s something for the home or a night out, your points could be the ticket to something you’ll adore.

Travel with Points

Gift Cards

Not sure what to give? A Gift Card could be the perfect solution. When you’re enrolled in the Membership Rewards programme, you can use points for Gift Cards⁷ from a wide range of our retail, entertainment and even travel partners. Our e-gift cards, in partnership with Apple iTunes, also offer a unique gift that puts incredible choice in the lucky recipient’s hands.

Find out more

Featured Membership Rewards

Shop at Harvey Norman

Need something new for your home? Our shopping partner, Harvey Norman, makes it easy to use your points to shop online.

Shop at Harvey Norman

Transfer Points to an Airline

You can transfer Membership Rewards points directly to one of our 7 airline partners and travel practically anywhere in the world.

Transfer Points

Gift Cards

Can’t decide on a present? Use your points for Gift Cards from a wide range of our retail, entertainment and travel partners.

Learn more

Terms and Conditions

Subject to the Terms and Conditions of the Membership Rewards Program available at membershiprewards.co.nz.
Supplementary Card Members must be 18 years of age or over. The primary Card Member will be liable for all Supplementary Card spending.
Points will be debited from your Membership Rewards account and a credit placed on your Card in line with the points chosen to be used for the Eligible Charge. A minimum of 1,000 Membership Rewards points is required for any Use Points for Your Charges transaction. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges. A credit will appear on your statement identified as “Membership Rewards Credit”. Points will be debited immediately and the credit will take up to 72 hours to appear online. Credits processed after the Card Account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card Account by the due date. Use Points for Charges is not available for redemption by Corporate Cards, Allied Liquor and Tasman Liquor American Express Gold Business Cards, and is not redeemable for cash via Credit balance refund. American Express will select and display each eligible charge for Use Points for Your Charges (“Eligible Charge”) and the Points required to pay for the Eligible Charge. Each Eligible Charge must: (a) appear within the first 150 transactions of the Online Statement of the Summary of Accounts page; (b) be redeemed within 2 months of the charge appearing on your Card Account; (c) not currently or have previously been disputed; and (d) not be a fee. Eligible Charges, including the points rate required to pay for the Eligible Charge, may be changed at any time without notice. Use Points for Your Charges transactions can only be completed online. Use Points for Your Charges is available only to Basic Card Members enrolled in the New Zealand Membership Rewards programme and is subject to the full Membership Rewards Terms and Conditions.
You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
Points are only redeemable in store. A minimum of 10,000 points must be redeemed at any one time. Subject to the Terms and Conditions of the American Express Membership Rewards programme.
Partner terms and conditions apply. Available to New Zealand enrollees who reside in New Zealand only. Enrolment in the New Zealand American Express Membership Rewards programme is required. A fee may apply. Flights are subject to availability. American Express accepts no responsibility for any information passed by you to Webjet. A minimum of 10,000 points must be redeemed at any one time. If using 'Points + Pay' the pay amount will be automatically billed to your Card Account and will appear on the first billing statement following redemption. Copyright Webjet Marketing Pty. Ltd. ACN. 063 430 848, ABN.8406 3430 848. Part of the Webjet Limited Group. Travel Agent Licence No. 32282
To transfer Membership Rewards points into an airline partner program or a frequent guest partner program, you must be a member of the partner program. Membership of the partner program is the Card Member's responsibility and is subject to the terms and conditions of the applicable program. A joining fee may apply. Minimum redemption amounts apply. Partners are subject to change. Visit membershiprewards.co.nz for details.
All rewards are subject to availability. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit and are valid for a period of 3 months from the date of issue, unless otherwise stated. Normal retailer Gift Card and voucher conditions apply.

American Express Invites®

American Express Invites opens the door to unforgettable experiences for our Card Members. You can access pre-sale tickets to some of your favourite artists like Fleetwood Mac or Coldplay, or secure some of the best seats in the house with our Reserved Seating offers.

Make sure you also keep an eye out for some of our spectacular money-can’t-buy promotions too. We’ve sent Card Members to NASA to train with Astronauts, to Iceland to snorkel at the juncture of the continents, and even over to LA to meet Rod Stewart backstage!

Find out more

Global Dining Program

Taste is a truly exciting service for lovers of good food. Chosen by a team of global dining experts, Taste-listed restaurants are highly recommended local favourites. Each restaurant offers Card Members something extra on the house: either a discount, complimentary wine or appetizer. So wherever you are, you can find a great dining experience and earn Membership Rewards points while you dine with American Express.

Find out more

Featured Offers and Events

American Express Invites®

Opens the door to unforgettable experiences. Access pre-sale tickets, Reserved Seating offers and money-can’t-buy invites.

Learn more

Taste

Chosen by a team of global dining experts, we list highly recommended local restaurants where you’ll enjoy special offers.

Find a restaurant

Amex Offers

Whether it’s shopping, dining, travel or entertainment there’s an Amex Offer with your name on it. Make sure you are Opted-In to receive our regular updates.

Opt in to receive offers

Fraud Protection

Our Fraud Protection Guarantee means you won’t pay for unauthorised spending on your account. Whether your Card is lost or stolen, or your details have somehow gotten into the wrong hands, our dedicated Security Team will do what it takes to minimise any problems, such as crediting your Account or organising a replacement Card immediately.¹

Find out more

Complimentary Travel Accident Insurance

Key limitations and exclusions:

In order to receive travel accident insurance, you need to purchase the return trip on your American Express Gold Card in full.

For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Gold Card Insurance Terms and Conditions.

Insurance Terms and Conditions until 20 May 2018

Insurance Terms and Conditions from 21 May 2018

Claims made simple

If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.

Make a claim

Mobile App

View your transactions, use points to pay for charges³ and do much more with the American Express Mobile App. Whether you’re at home or on the go, the Amex Mobile App helps you make the most of your American Express Gold Card with great service at your fingertips.

Find out more

Global Card Replacement & Support

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Safekey

American Express Safekey is an added layer of security that helps protect American Express Card Members from fraud when making online purchases. When you buy online from participating Safekey Merchants, we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs Card Members nothing and registration is automatic.

Find out more

Accepted across New Zealand and the world

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Useful tools

Amex Mobile App

Lets you view transactions, Points earned and much more while you're on the go.

Learn about the Amex App

Online Services

The fastest, easiest way to manage your Account. View your transaction history, pay your bill and more with Online Services.

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Online Claims

To make insurance claims as easy as possible, the Chubb Claim Centre lets you begin and complete the process online.

Learn more

Terms and Conditions

Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
The American Express Gold Card insurance is subject to terms, conditions, limitations and exclusions - see the full terms and conditions available here for cover until 20 May 2018 and here for cover from 21 May 2018. You must use your American Express Gold Card to pay for your return trip in order to be eligible for the insurance. The insurance is underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) under a group policy held by American Express International (NZ), Inc. (Company Number 867929). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This document does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
This is available to Primary Card Members enrolled in the Membership Rewards programme. American Express will display each eligible charge on your Mobile App timeline and the points required for each transaction. A minimum of 1,000 Membership Rewards points must be redeemed at any one time. Any credit to your Card Account cannot exceed the amount of the relevant eligible purchases or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms and Conditions at membershiprewards.co.nz/termsandconditions.

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