All the help you need in one place 

From a beginner’s guide to useful tips for seasoned users,

you’ll find everything you need to get the most out of your Merchant Website on this page.

To get started, watch the video to learn how our online Payments site works.

(This video is for illustrative purposes only to demonstrate how online Payments site works.)

Training ebook


Training document

A step by step guide to help familiarise you with each part of the website.



Frequently Asked Questions

Answers to commonly asked questions about Payments, Disputes and more.

Top tips


Top Tips

How to get the most out of your account.


User guides

Take a more detailed look at how things work in these three handy guides

Account User Management

See how to enrol, manage your details and view your dashboard.



Make sure you stay on top of your payment and charge information 


Managing Disputes

The most effective way to tackle disputes and avoid chargebacks. 


Our most frequently asked questions

Here are some of the things asked the most. To see the full list, use the link above and download the complete FAQs.  

Contact Us

On-Site Help 

On-Site HelpClick ‘WalkMe Thru’ button at the right side of your screen for tutorials to help you complete your tasks. 

Live Chat 

Live ChatClick the ‘Chat’ button to chat with a member of our service team (Mon-Fri, 9-6:00) .

Call Us 

0800 800 855

Our customer care representatives will assist you (Mon – Fri, 9-6:00).