Benefits, Rewards and Offers FAQs | Customer Service | Amex US

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Benefits & Rewards

Browse Membership Rewards® categories, credit card benefits, rewards and more.

How do I access my company’s Corporate Membership Rewards® account?

If I cancel my Membership Rewards® program account, what happens to the points I haven't redeemed?

What can I see on my statement for Membership Rewards® points?

How do I manage my Membership Rewards® account online?

What is the Membership Rewards® program?

What happens if I close my American Express® Business Checking account or American Express® Rewards Checking account?

What will happen to points on my account if American Express® cancels my Card due to inactivity?

Do points have expiration dates?

How can I see my Membership Rewards® points balance for my Checking account?

I have more than one Card enrolled in the Membership Rewards® program. Will the points I earn on my Cards be combined in a single program account?

Do Membership Rewards® points expire?

Do I need to enroll in the Membership Rewards® program?

Why didn’t I earn Membership Rewards® points and how can I reinstate them?

How can I use Membership Rewards® points for travel?

What is the value of Membership Rewards® points?

I returned my Amazon order; how do I get points back?

I normally redeem for travel, but don’t plan on travelling soon. How else can I best use Membership Rewards® points?

Is there a fee for using Membership Rewards® points for a travel booking on the American Express Travel® site?

Can I use Membership Rewards® points to cover Card charges?

How can I use Membership Rewards® points?

How can I use points at checkout?

How can I use points earned using my Debit Card?

How can I use Membership Rewards® points for travel?

Can I transfer Membership Rewards® points into another person’s Membership Rewards account?

Can I redeem Membership Rewards® points for Gift Cards?

What is the Membership Rewards® Points for Statement Credit option?

I canceled a trip I booked using points; what now?

How do I transfer Membership Rewards® points?

How do I use points at Amazon.com?

How do I find out if my Card has categories where I earn additional points?

How do I earn Membership Rewards® points on my Debit Card?

How do you define a purchase made in the United States?

I think I should have earned additional points on a purchase and I didn’t what should I do?

Are there instances when I may not earn additional points even though the purchase is in an eligible category?

Will I earn rewards for purchases if I use Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay?

Will I get Membership Rewards® points on My Pay Over Time Charges?

Why am I not earning points on certain purchases? What are ineligible purchases on my Card?

Are the additional rewards categories the same as the spend categories on my online statement or Year-End Summary?

What determines the rewards category in which a merchant falls?

Where can I see my purchases that qualified for additional points?

Are purchases made outside the United States eligible for additional points?

How can I see the Membership Rewards® points balance for my Card account?

How do I earn Membership Rewards® points on my Card?

What are pending Membership Rewards® points?

When will I receive my Delta Companion Certificate?

Who can submit an interest rate relief request under the Servicemembers Civil Relief Act?

Who is eligible for the Servicemembers Civil Relief Act benefit (the SCRA) and how do I request the benefits?

How many Delta miles do I have?

Where can I learn about my Card benefits?

How do I find and add Amex Offers to my Card?

What is Amex Offers?

Can I use prepaid cards to purchase a Gift Card?

How long will it take for a Gift Card to be delivered?

Can I add the value of my Gift Card to a mobile wallet?

What should I do if my Gift Card is lost or stolen?

Does my Gift Card have an expiration date?

Are there fees associated with the Gift Card?

What if I don't have enough on my Gift Card to make a purchase? Can I combine other forms of payment?

How can I view the balance and transaction history on my Gift Card?

What are Gift Cards and where can I purchase them?

Do I need to do anything before using my Gift Card?

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