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Welcome to the Help Center

What should I do if my Gift Card is lost or stolen?

If your Gift Card is lost or stolen please call us immediately at:

  • American Express® Gift Card: 1-877-297-4438
  • American Express® Business Gift Card: 1-800-297-7327

You’ll need to provide the Gift Card number, 3-digit Card security code on the back of the Gift Card, 4-digit Card Identification Number on the front of the Gift Card and other identification information. If there are still available funds remaining on the Gift Card at time that you notify us, we’ll cancel the original Gift Card and send you a replacement for that amount.

Please know that refunds will not be issued for any amount that is debited from a lost, stolen or improperly used Gift Card prior to the time you notify us. We reserve the right to decline the issuance of a replacement Gift Card if sufficient information isn’t provided or based on additional criteria.