Simple to use:
When you call, you will be greeted with a range of self-select enquiry
options. Each option will be accompanied by a number that can be activated
with the touch of the telephone keypad. The Express
Access service will guide you to the information you require.
Secure and confidential:
When you make your first call, you will be prompted to enter your
card number, and then prompted to verify your identify by correctly
answering random ID questions. Upon verification you will be prompted
to set up your own four-digit telephone access code. This personalized
security code is required each time you request information relating
to your Card account.