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American Express
Customer Service
Thai
 

Easy Payment at your choice

Methods by which to settle your bill.

The amount you are required to pay from the monthly statement sent to you is the "New Balance," highlighted on your statement and payable by the date specified. The following are 5 methods by which you may settle your bill.

  1. Through Direct Debit
  2. Payment at the Participating Commercial Banks*
  3. By mailing a cheque
  4. In person at the American Express office

1. Direct Debit

Offers maximum convenience in settling your monthly bill. Upon receiving your monthly statement, all you have to do is to ensure that you have sufficient funds in your bank account. The monthly statement will specify the date your bank account will be debited which is approximately ten days from the date of statement. To enroll in this convenient service, simply call our customer services.

The Bank will usually deduct the payment from your bank account before the beginning of its working hours. If you have insufficient funds in your bank account and need to make additional deposit to your bank account, please allow clearing time before the direct debit date. Below is the usual time needed for banks to process your deposit:

For upcountry cheques and any other deposit methods, please check with your bank.

Direct Debit Service offered by the major banks:

Bangkok Bank Public Co., Ltd.
Kasikorn Bank Public Co., Ltd.
Siam Commercial Bank Public Co., Ltd.
United Overseas Bank (Thai) Public C0., Ltd.
Krung Thai Bank Public Co., Ltd.
TMB Bank Public Co., Ltd.
The Bank of Tokyo-Mitsubishi UFJ, Ltd.
The Sumitomo Mitsui Banking Corporation
The Hongkong and Shanghai Banking Corporation
Bank of Ayudhya Public Company Limited

2 ways to apply for Direct Debit:

1.Call our Customer Services Centre at:

The Platinum Card Services Tel. 0 2273 5599
The Gold and Business Card Services Tel. 0 2273 5555
The American Express Card Services Tel. 0 2273 5544
The THAI American Express Platinum Credit Card Tel. 0 2273 5005
The BMW Card Service Tel. 0 2273 5999
The American Express Credit Card Services Tel. 0 2273 5999

2.Simply download our Direct Debit Form, fill in the information and mail it back to us.

Please continue to pay your bill by cash or cheques by the date specified on your monthly statement until you see the direct debit message on your monthly statement.

American Express Charge Card Direct Debit Form
(PDF: 648 KB / 3 page)

American Express Credit Card Direct Debit form
(PDF: 639 KB / 3 page)

This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.

2. Payment at the Participating Commercial Banks*

Each month, a settlement slip is enclosed with your monthly statement** for use in exactly the same way as you would with a bank "pay-in" or deposit slip. With the settlement slip, you simply make a cash or cheque deposit over the counter at:

Bangkok Bank Public Co., Ltd.
Kasikorn Bank Public Co., Ltd.
Siam Commercial Bank Public Co., Ltd.
Bank of Ayudaya Public Co., Ltd.
United Overseas Bank (Thai) Public Co., Ltd.

Simply download the Express Settlement Service Form, complete and make payment at the participating banks. The bank then presents to you a pay-in slip for you to sign. A signed copy of this slip is returned to you as a reciept to be retained for future reference. Your American Express Card account will be credited within the next two working days.

Express Settlement Service Form
(PDF: 656 KB / 1 pages)

This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.

* This service is only applicable to non-Direct Debit applicants.

Payment fee at the Participating Commercial Banks' Payment Channels (VAT Inclusive)

Participating
Commercial Banks
Bangkok and Greater Bangkok area (Baht) Upcountry (Baht)
Counter ATM Internet Phone Counter ATM Internet Phone
Bangkok Bank 15 15 15 15 30 30 30 30
Kasikorn Bank 15 15 15 15 50 25 25 25
Siam Commercial Bank 15 15 15 15 35 35 35 35
Bank of Ayudhya 15 10 10 10 30 20 20 20
United Overseas Bank 10 10 10 15 20 20 10 15

Remark: Greater Bangkok areas = Sumutprakarn, Nonthaburi and Patumthani

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3. By mailing a cheque

All cheques should be crossed and made payable to American Express (Thai) co., Ltd. Please write your Card account number and your name on the back of the cheque, as well as to include the payment advice of your statement. (Please do not mail cash through the post.)

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4. In Person at the American Express Office

located at: S.P. Building, 388 Phaholyothin Road, Bangkok 10400.

Office working hours:
Monday - Friday 8.30am - 5.00pm

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